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YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
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Delivery before the expected date. Products just as I had expected, good fit.
Very pleased. Would certainly order again and recommend to friends.
Good work Nice help in time help a little bit of a long waait thought the ordes were in stock and then they werent really bad thing
Dear Joelle v.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
The dress I ordered was nothing like the picture. It had thick foam padding and the whole dress was crappy
Dear Paloma H.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you think the items are different from the pictures, please take and send us some photos to show it. We will take the responsibility after we diagnose the problem. The photo should be distinct to see the problem.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Shorter delivery than expected, 6 working days. Overall quality good, 4 out of 6 items have the expected quality.
Dear Alexandra B.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly
They helped me very good with the size i was looking for. I just know my girlfriend has size M but i didn't know her size when i have to choose 36-38 40-42... They helped me to find the correct size. Thanks
Dear tommy b.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Contacted chat-support with a question. Got immediately response from Bradley that solved my problem in second, he was very nice and I am very pleased with his support. 5 points and high-five for Bradley!
Dear Nina K.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
Shorter delivery than I expected. Awaiting few more items.
Highly recommend. Will order again with yoins.
Dear Danielle m.,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
I have ordered wrong size and Ada was so helpful and changed my order to correct size very promptly. Excellent service
Dear Sarka C.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
First of all they didnt have sufficient stock, they had to edit my order, they charged me twice for one product and all the products that have arrived are the cheapest quality products, would never ever recommend shopping from Yoins. Worst experience ever.
Dear Piya A,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
Firstly, for the out of stock issue, due to an overwhelming popularity of our items, some items will be out of stock, but we are trying our best to update the quantity in time. We will show the inventory status on the item page and we will inform customers of their order status. Once the item is in stock, we will ship it out to you within 48 hours.
Secondly, we will not charge you twice for one product. There may be some misunderstanding. Would you please give us a chance to check and figure it out?
What's more. Yoins will be responsible for any faulty, damaged, broken, defective, soiled or wrong items, incorrect size(size mismatch exceeds 3cm/1.5 inch) and wrong color items.
If you found any problem with the items, please send us some photos of them, showing us the defective/the different parts( color or others). It will help us confirm the problem and provide the best solution for you.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Olivia
If i have a problem with a order, the service is verry fast and helpfull and frendly. The delivery is also verry fast to switzerland. Thank you
Dear Kueenzi S,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Olivia
Ive ordered clothes on the 23rd of May and still hasnt arrived which its been11 working days and been more than 2 weeks even after paying express shipping which it said 5-8 working days? Contacted so so many times to figure this out, it was one of the items was out of stock, never informed that issue and its left for more than a week till I contacted them. They said it will dispatch the next day so contacted again the next day whether it sent? They said it will dispatch today which its on the 2nd of June. Given noticed on the 5th of June its dispatched! Im sick of waiting and needed to tell the same story all the time now it seems they blocked me on live chat? Absolutely disgraceful! Never order again!
Dear Yoonjin J.,
Thank you for notifying us of your complaint. We hope you can gave us a chance to explain:
Sorry for your order has been delayed due to the stocking problems.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. In order to improve this issue, we show the expected dispatch date on each item page and the payment completed page. So that customer can calculate the estimated date of the restock and process their order reasonably. And we also will provide several options for costumers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. If we didn't receive any response form customer in a certain time, we will cancel the order and arrange a full refund. Sorry again for your inconvenience caused by the stocking problems.
We did not blocked you on live chat, due to the time difference between the countries, It takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Having tried for a week to return one item I give up you get sent around a bad website only to end up where you started. I will never use again
Dear Nickki p.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Please log into your account in computer to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective or different parts, so that we can diagnose the problem quickly and provide you reasonable solution.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Alle kledingstukken passen me zeer goed! De service van yoins was super. Postbode hed geen briefje achtetgrlaten in de brievenbus en na een mailtje naar Yoins was de app die ze me gegeven hadden, de grote hulp om te vinden waar het pakketje terrecht gekomen was! De dag erop had ik het pakje in mijn handen. Dank je wel!
Beste Els M.,
Bedankt voor je geweldige beoordeling.
Het team hier bij Yoins is erg blij om zulke goede feedback te horen. Uw bevestiging is de grootste aanmoediging voor onze oprechte inzet. Bedankt dat je voor ons hebt gekozen en we zullen in de toekomst mooiere en hoogwaardige producten voor je leveren.
Fijne dag.
Beste wensen,
Polly
I ordered three dresses and two out of the three were a success. However, I found the third dress' size was much larger than the US measurements had indicated. The colours on the dress were also not accurately advertised in the picture that was used on their website. When I advised them of the above, they stated I would have to pay for the return at my own expense. If I receive a product that contains a large amount of unexpected mustard yellow I would expect them to change the picture on the website to represent the dress more accurately and provide a refund to the customer.
Dear Kylie P.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
If the size of the clothes you actually received is not same with the size information we provided. We will be very grateful if you can show us the difference. And we will responsible for it if there is over 3cm/1.5 inch inaccuracy of size.
If you think the items are different from the pictures, please take and send us some photos to show it. We will take the responsibility after we diagnose the problem. The photo should be distinct to see the problem.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I ordered 3 Bikinis, one of which was out of stock, hence, I reached out to customer service, they understood the problem and have quickly reacted by refunding me the due. Moreover the other two bikins has shipped in expected time and they are perfectly identicals
To photos on Yoins site.
Finally Im so grateful to customer service for his kindness and coupons offered to me.
Kisses from Italy
Dear Marianna M,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
I ordered several dresses, and two of them didn't fit quite like I wanted, so I used the chat bubble to figure out how to return and Ada was super helpful. The dresses seemed like good quality as well, just not what I wanted.
Dear Emily L.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Very timely delivery and beautiful quality clothing! I didnt have to wait long and the clothes were perfectly packaged and true to size.
Dear Renee w.,
We are very glad to receive your wonderful message. It is highly appreciated for your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
Fabulous customer service and very cute, fashionable clothing... at a fraction of what they would cost in a big box store. Yoins is my new favorite online store!
Dear Michelle G.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
It took me a while until i am able to reach out to them. They never informed me which post office - courier company are using to ship the clothes. They claimed that the shipment never reached me even though it was shipped. However, they made me pay and they offered a 15% discount from my next purchase that will never reach me...
Ridiculous
Dear ma a.,
Thank you for shopping Yoins and we are sorry to hear that.
Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. But please don't worry, we will try our best to help you sort it out.
If you do not receive the goods until the due date, we will provide a acceptable solution for you.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Very nice top
Described very well
Soft material
Good price
Flattering
May have been able to order the next size smaller
Dear Lori C.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Carol S.,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly