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YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
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I don't order things I need quickly but love when they show up earlier than predicted. The dress lil big in waist but nothing a quick tailor couldn't do for 10 bucks. Can't wait to wear it.
The delivery got delayed by PL post office. I wrote to customer support, who tried to learn where the shipment is and how to get it out for me. Responsiveness, kindness and level of support exceeded my expectations. Thank you!
Dear Paulina M.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Ordered three outfits and two have come it's been almost a week since thy arrived and the third one I ordered at the same time has not Arrived and is on the tracker as back ordered I was pleased with the service up until this point what should I do?
I received a completely different item than I ordered. It is very unprofessional and inconsiderate. I buy online because it is convenient not because I want to spend my time trying to navigate through customer service or making extra trips to the post office to return an item that was not my mistake.
Dear Dani S.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you think the items are different from the pictures, please take and send us some photos to show it. We will take the responsibility after we diagnose the problem. The photo should be distinct to see the problem.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I ordered twice from Yoins. The first order was medium blouses and fit perfectly. The second order was also medium blouses and these blouses are in no way mediums. They are tiny! I tried to chat online and she mentioned something about Asian sizes. I followed the US size chart and a medium is what I wear. Apparently they sent me Asian sizes! What a waste of time and money. Not to mention the order took forever and it was split up so I am still waiting on another package because the clothes were on back order. Likely these sizes wont be correct either and Ill have to return. This company will never get my business again!
Dear Ellen S.,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
About the size issue, if the size you choose in fact maybe different from the size on the item's label. It is the Asian size, which is match the US size, and they are same. To avoid the situation of misunderstanding we provide this information on the website before you order.
In addition, if the size of the clothes you actually received is not same with the size information we provided. Would you please show us the difference? And we will responsible for it if there is over 3cm/1.5 inch inaccuracy of size.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 7:30 am to 6:00 pm GMT + 010:00 form Monday to Friday.
Looking forward to your kind there reply.
Have a nice day.
Polly
First time ordering from Yoins and I love my cold shoulder blouses! Awesome colors! The hot pink is sooo pretty! Items were just as described and fit perfectly! No issues at all... will order again!
Dear LeeZa M.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
Hot clothes, unique models, at very affordable prices, fast shipping and great customer service; ideal website to shop for great clothes without the headache to go to the mall
Dear Annee B.,
Thank you for your compliment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
I ordered a dress a while ago, which came later than the expected delivery date, but the quality of the dress was amazing.
Dear Golbahar S.,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry about the delay delivery, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
The order of 30 April has not reached me yet. I'm disappointed and disappointed. Too long waiting time. You can not track the shipment on an ongoing basis
Dear Katarzyna M.,
Thank you for shopping Yoins and we are sorry to hear that.
Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. But please don't worry, we will try our best to help you sort it out.
If you do not receive the goods until the due date, we will provide a acceptable solution for you.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I recently brought a shirt and two dresses from Yoins. First of all the dresses were extra small but they were large. The shirt was supposed to have a zipper in the middle but the zipper was stitched going in an angle toward to right. It was very noticeable. Wouldnt shop here again.
Dear Binu M.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We are here to help. Could you please tell us which account/ordering issues you were faced with? We will check and solve it. About the items, we have a strict quality assurance before items are packed and shipped. If your items came with bad quality, please feel free to contact cservice@yoins.com or our Livechat(https://www.yoins.com/Yoins-Contact-Us-a-33.html) with your order number and request. We would try our best to help you.
Sorry for the inconvenience and looking forward to your reply.
Best regards,
Polly
I loved the dress, I loved the service. Super recommend it! My order arrived on time and as expected. I had a small incident, but the Yoins super service was super cool.
Dear Janaina R.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly
Excellant customer service from Fannie on the online chat
Only thing i would say is do let customer no if an item is not in stock in advance but great service on me being able to change the order.
Dear camilla w.,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry for the inconvenience caused in restocking, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
Fannie was the best, very efficient and helpful service received! Thanks again Fannie, looking forward to buy something from YOINS
Dear Amanda P.,
Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we’ll have more chances to serve you.
Have a nice day.
Kind regards.
Polly
After not receiving my order, I reported this to the team at Yoins and without hesitance they refunded my payment. I think doing online shopping has a big risk of losing money, after this experience I can safely say that you will receive a refund if order is not received.
Thank you.
Dear Ryno G.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I love how easy the internet page is. Its really easy to find what Im looking for. The clothes look great in real life and had a good fit. Shipping takes about a month to Norway and I think thats good especially when you get free shipping when you order a lot. My new favorite shopping site!
Dear Karoline H.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
Fantastic seller what you see is what you get great quality clothing! My new store Im in love with their clothing. Fast delivery too
Dear Robyn K.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
Dress came and was completely a different color, was too big (size chart is definitely wrong).
Straps broke as soon as I tried it on.
The shipping was fast and easy though!
For future - maybe have the actual photo of garment.
Dear Mercedez W.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you think the items are different from the pictures, we will take the responsibility after we diagnose the problem. The photo should be distinct to see the problem.
If the size of the clothes you actually received is not same with the size information we provided. We will be very grateful if you can show us the difference. And we will responsible for it if there is over 3cm/1.5 inch inaccuracy of size.
For the quality problem, we will very appreciate if you can send us some pics of the external packaging and the SKU stickers and the problems of the items. After all the information is confirmed, we will provide you a proper solution for you（ anything wrong with the item with sufficient prove, we can arrange refund, resend or return with shipping free）
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Channing provided superb customer service. Was very happy with his quick response in handling an issue. Love the products too!
Dear Kat N.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Amei os produtos da Yoins. Todos de ótima qualidade e realmente são como nas imagens! Com certeza farei novas compras!
Querido Edmara S.,
Obrigado pelo elogio.
Yoins é a linha feminina de compras de roupas, roupas de moda inspiradas nas últimas tendências da moda. Sua afirmação é o maior incentivo para nosso sincero esforço. Obrigado por nos escolher e forneceremos produtos mais bonitos e de alta qualidade para você no futuro.
Tenha um bom dia!
Cumprimentos,
Polly
I was skeptical placing an order, but I was extremely pleased with my purchases. I had to make an exchange and it went very smoothly. I will definitely be ordering again!
Dear Donna D.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear beth M.,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry about the delay delivery, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly