Wild West Pool Supplies
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Wild West Pool SuppliesReviews 1,082

3.0

From the business

Wild West Pool Supplies is a premium online shop for all pool repair & maintenance related needs. 75,000+ products in parts, chemicals, and more. For support, please call (888) 534-6999, or email support@wildwestpoolsupplies.com.


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Wild West Pool Supplies Reviews Summary

Wild West Pool Supplies has a rating of 3 stars from 1,082 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wild West Pool Supplies most frequently mention customer service, hot tub and timely manner. Wild West Pool Supplies ranks 2nd among Swimming Pool sites.

service
108
value
111
shipping
113
returns
33
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2,807 reviews
Connecticut
1 review
0 helpful votes
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Hot tub pump leaked upon filling. I ordered the pump and received it in mere days. The tub is up and running!

Date of experience: December 24, 2022
Kansas
1 review
0 helpful votes
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Parts came in when you said they would and worked great. Got the hot tub put back together working great. I had ordered from a different company a 2 horsepower impeller but came in the wrong part. Looked you up and ordered the same thing and it came right.

Date of experience: December 23, 2022
Michigan
1 review
0 helpful votes
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Heater
December 22, 2022

The item was delivered on time and packaged very well. However I had to do a lot of retrofitting and modifying in order for it to work -

Date of experience: December 22, 2022
Mark Z. Wild West Pool Supplies Rep
over a year old

If we can ever help trouble shoot, please send us an email! support@wildwestpoolsupplies.com

Kentucky
1 review
0 helpful votes
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Board functions fine
December 21, 2022

The product must have been hit in transit. Bent fuse holder and the terminal on the lower relay also bent. I will attach some photos.
I did install the board and it seems to be working fine at this time.

Date of experience: December 21, 2022
Mark Z. Wild West Pool Supplies Rep
over a year old

Happy to hear this Sam, please let us know if there are any issues and we can help.

Arizona
1 review
0 helpful votes
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I was nervous about ordering online for a company I have used before. But they had it at great price. So I took a leap of faith (after I read all positive reviews) and purchased. It took 5 days to arrive and was I. Perfect condition. I recommend this business to anyone reading my comment

Date of experience: December 20, 2022
Georgia
1 review
0 helpful votes
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Old parts accessible
December 21, 2022

Was good to find my parts for my old bath tub with jets. The jets don't fit exactly as the other but appear to be working and boy does it look better.

Date of experience: December 19, 2022
Arkansas
2 reviews
0 helpful votes
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Great service.
December 19, 2022

My part was no longer made so they offered an alternative. It works great. Quick communication. Fast shipping.

Date of experience: December 17, 2022
Illinois
1 review
0 helpful votes
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Ordered heating element, Wild West had best price and was able to deliver in a sort period of time. Would definitely order again.

Date of experience: December 12, 2022
Alabama
1 review
0 helpful votes
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Balboa control board
December 12, 2022

Fast delivery. Easy to install. No problems so far. Appears to be working correctly. Customer service very efficient and helpful with a timely response. Thank you.

Date of experience: December 10, 2022
Pennsylvania
1 review
0 helpful votes
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MOTOR
December 11, 2022

GREAT COMPANY TO BUY FROM AND WORK WITH. CUSTOMER SERVICE WILL HANDLE ANY ISSUE QUICKLY AND HAV EVERYTHING MOVING FORWARD WITHOUT ISSUES.

Date of experience: December 9, 2022
Tennessee
1 review
0 helpful votes
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Parts on time.
December 5, 2022

Thank you for delivering my parts in a timely manner. I have a 2004- Four Winds Bronco II. I've kept it in great condition. Have had to replace a few parts here and there. Needed to replace a couple of jets.decided to replace them all. Had to go with a new style, but perfect fit. Thank you. Will use your site in the future for more spa parts. Sincerely, Arron Wright.

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Date of experience: December 4, 2022
New Jersey
1 review
0 helpful votes
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Spa switch
December 2, 2022

The switch worked perfectly. However, I was most impressed with the level of attention that Wild West showed toward me and my order!

Date of experience: December 2, 2022
Florida
1 review
0 helpful votes
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Although a few places sell specialty parts, the costs even on Amazon are ridiculous. My pool has older plumbing being built in the late 70s or early 80's and plumbing parts are a pain to find, specifically return jets, to the point I was even building my own. The standard generic jet from CMP is okay, but I wanted flow restriction options. Pentair makes a part but its like $13 - $19 each plus shipping from other resellers including Amazon. I went google shopping and found Wild West to have the best price, event with the shipping costs. Shipping was super fast, my parts arrived days before I expected them. I normally only order from distributors and resellers located in Florida, since we have many here and shipping is usually quicker since I'm still paying tax either way and to support our economy. However, since they are drop shipping many of these parts direct from manufacturer it did not make a difference in shipping time.

Date of experience: November 27, 2022
Nevada
2 reviews
0 helpful votes
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Gunslingin' Service!
November 29, 2022

Found these nice jet nozzle replacements for my ancient Swirlway tub at Wild West. Now my bathroom remodel is complete! Cheaper and faster shipping than you-know-who. Wild West'll git 'er done, partner!

Date of experience: November 27, 2022
Colorado
1 review
0 helpful votes
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Great customer care
November 27, 2022

The right part for the right price.
Order was processed and shipped promptly.
Great customer service pleasant to work with will definitely be ordering through Wild West pool supplies again soon!

Date of experience: November 25, 2022
Mississippi
1 review
0 helpful votes
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Wild West comes Through
November 25, 2022

I operate an AirB&B. One week before my next guests arrive my pool pump suddenly goes out. I tried to order a new pool pump & unfortunately none of our known internet & local suppliers had a compatible pump in stock. Because of the unusual nature in which the pump failed, quit suddenly without the usual audible signs of worn bearings….I took apart the pump & found a fried terminal block. With the help of my brother in law, we were able to locate the correct terminal block which happened to be WildWest Pool Supply. I received the block in 2 days (standard delivery charge) & rewired the pump, which is running like new again. Thank you Wild West!

Date of experience: November 24, 2022
Georgia
1 review
0 helpful votes
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Heater part
November 25, 2022

I'm looking forward in doing some more shopping on the website for things I need. I saw many other useful things I need.

Date of experience: November 24, 2022
California
2 reviews
0 helpful votes
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These Guys Really Do Care
November 25, 2022

As a pool and spa technician I do most of the purchasing for my company. I have been using Wild West Pool Supplies for a year. These guys are great! Fulfillment is fast and I always get what I ordered. Rarely, if they cannot fill an order, I will get a next day call or email offering an alternative product or, a refund. I have shopped many online companies, and most are good... but these guys are great!

Date of experience: November 23, 2022
Arizona
1 review
0 helpful votes
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Received order
November 22, 2022

In a few words I have a new pool supply company thank you Sam. Awesome.I'll see you on the next order.

Date of experience: November 21, 2022
California
1 review
0 helpful votes
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Our new favorite pool supply store!
November 22, 2022

Initially, I was scared to order from an online store. The piece we needed was $200 cheaper than anywhere else, so I was worried that there might be a catch for such a great discount. Our transaction with Wild West Pool Supplies was an absolutely smooth and perfect transaction! The product works perfectly! We will only be buying from this amazing company from here on out! They really are the best!

Date of experience: November 21, 2022