WENReviews 118

Product is great, gets bad reviews because of the monthly shipments. You must follow the instructions on the bottle and when you do the product does what it says it does. Doesnt lather because its not supposed to! Any shampoo free of sulfates will not lather. You are reminded many times you are signed up for monthly shipments, in fine print yes, but still, if you read the site, your order conf and your order invoice it does tell you. People who say they were "scammed" didn't read the details. Kinda annoying, but not a scam. I called right away to cancel and had no problems!

ABSOLUTELY HORRIBLE customer service.

I work in the hospitality field and am appalled by the way this company does business. It was like pulling teeth get a person to be nice and honest! They refused to give me a refund and continuely failed to cancel my account. And on top of that they were incredibly RUDE every time I called. Rudness must be in their employee hand book.

I definitely recommend buying this product on Amazon. NOT through their webiste!

The billing is erratic, and someone at the post office has been stealing my orders, so I call and they resend my order, the lady was very nice (but I only talked to her once) so the next months shipment was also taken and I called Guthy-Ranker again, this time I got a different woman who was very rude. She could not tell me why my payments were so erratic, all she did was read off of the computer infront of her and when I asked what she meant, all she did was get mad and reread the computer, nothing different. And then she went on to tell me how it was my responsibility that someone at the post office was stealing my orders. Really? So apparently I have to pay for everyone else too. She never did tell me what the $60 charge was for when I pay $30 a month. But I will be calling the BBB, going threw Chaz Deans site to get the shampoo, and jokes on them, my card is a prepaid so if the give me trouble about not wanting to go through them anymore then I'll just cut the card off and get a new one for $3.

WEN haircare is a horrible company. We bought it ONCE. We have since been sent product and charged without our approval for three more subsequent months. We have called to cancel after each charge. EVERYTIME we were given a conformation of cancellation that our order had been canceled. I call again and they give me some bologna excuse as to why it wasn't canceled. In the fine print it says something that allows them to do this. THIS COMPANY IS UNETHICAL PLEASE DON'T BUY THEIR PRODUCT!

I really did not like their product and thank God I came across this website so I can write a review on it. I guess all women, including me, wanted a change and try out new products. I was suckered in with their infomercial and thoughted I needed to treat myself well for Christmas. The shippment was fast, but the product was really bad. I've never once used a shampoo that was so thick and does not have any lather at all. I read some of the other reviewers saying their hair would fall off. I haven't really noticed it, but I can totally understand because if you put something so thick on your hair that does not lather, hair will be pulled off. The product does not make your hair soft, but ucky, however long I try to wash it out, it still seems like there's a layer of wax or something still in it. I will not recommend this product at all.
Since I ordered a 3 months' worth of supply, I'll just cross my fingers they'll let me go without any problems. After reading all these review, I don't think I'll even bother returning it to get a refund.
Don't know why they're still in business.

I opted in for the introductory offer of $9.95 plus S&H to try the product, sounded like a good price to try a product I had wanted to try anyway. Before I even had a chance to determine if I liked the product, I was already scheduled to receive a second order. Once the shipment was received, I was charged $45.53 for my second order, which I thought was over priced, so I called to cancel, only to find out I still owed $29.95 for the order. The total of my second shipment turned out to be over $100. I am soooooooooooo glad I canceled. The product doesnt make my hair feel clean and doesn't hold a style. The best advice on this site is... If you try it, cancel it as soon as your product arrives. If you like it you can always reorder it again. Otherwise, you will end up with a lot of product you don't really want at a price you can't afford in today's economy."

I was going to re-order Wen in a different scent, but they beat me to it! I was so steamed I practicallly spit through the phone at the customer service agent. I have a copy of my original order confirmation for a 30-day supply. Nothing more. The agent claims their website states that if they don't hear from you, they will continue to ship you the product and charge your credit card. This is tantamount to stealing my credit card. I asked for a confirmation showing I had agreed to this process and they said they couldn't provide one. I'm fairly sure this is illegal--to charge my credit card when I didn't authorize it. You should know that if you choose to order this product from Chaz Dean, Amazon or elsewhere, you won't be part of this scam, but the money is still going to Chaz Dean who is scamming people.

Have two numbers to call, one for re-ordering and one for cancelling future orders. I've called both numbers, am told to call a three digit number with a star and then they talk like they had a mouth full of cow paddies and I can't make out what they are saying. They have sent out another order that costs almost $100.00, I can't afford that crap and I don't see that it's all that great anyway. I'll go back to Suave or any other brand at Walmart. Do what you think is best but I personally don't want any more of this Chaz Dean's hair care product.

If you buy Wen Hair Care, you have signed up for a lifetime supply - I tried this product and it didn't work at all and my hair just always felt dirty and not clean. I threw out the product and then realized they automatically sign you up for a lifetime supply and you get billed and receive shipments over and over until you cancel it. I was shocked when I looked at my CC statement and realized they had kept on billing me over and over. I did cancel it but since I never returned the additional products I had to pay for the new products although I didn't even use it. It does turn out that to ship it back to them, you almost pay as much as just keeping the Wen products.

I would recommend that if you buy this product, IMMEDIATELY cancel your "subscription" to it right after you order it. That way if you don't like it, you don't have to fight with them getting your money back. If you do like it, then just reorder it again.