WENReviews 118

The first customer service rep was a bit rude and did not inform me that I needed a Return Shipping Label. She just send "Send it back" which if I had, would likely have gotten lost somewhere in postal or UPS land with no credit reinstated on my card. The second customer service person put me on hold for 10-15 mins, came back and said it would be 7-10 days before I would receive a Return Label because they use snail mail. I'm really worried I won't get my money back. Should have known better. Would not recommend doing business with these people.

I used once and my hair became dry and frizzy. On top of that they have charged me over $80 in products I never ordered. I returned everything when I checked they received it on March 30,2015 and still have not given my money back. Then they charged $24.94 on 3 /24/15 called CS they said they would return the money. On 4/2/15 they returned $16.95. I called today 4/16/15. They told me they would return the $7.89 and I had verification of pkg was returned. I asked CS when they would return the $39.99 for trial, she told me 4-6 weeks. I said no way I had proof of delivery and she put me on hold then said she would process the return today and I should see in 3-5 days. Big difference. This company is a con and I will never recommend Wen to anyone.

I just receive a wen order form in the mail. I have been watching it on tv thinking about buying the product because it sound so great. But after going on line and reading all these comments that people was saying about wen. I will never buy it it's scary what people are saying about it. Im glad that i came on this site an read these viewer's response... if i didnt i would have been caught up in this bad scam. Thank the viewer's for your input wow. So disappointed.

I order the product and looked over everything when I did it to make sure I was not getting into some kind of auto ship... So they must hide it in the very fine print! I got a charge today of $44.95 and the lady told me once I cancelled that I owed another $88.95. I threw a fit! I normally never speak to customer representatives the way I did, but I told her I will not pay for it and know how the system works and will charge back all of this as fraud on my credit card. She promptly refunded me and wrote off my account. GRR! I told her they needed to fix their website this doesn't happen. I can see it happens a lot! The product itself was fine... just didn't work too well for me. The business practices. TERRIBLE!

I was so stupid to order this online after watching the infomercial. I should have known better. Aside from the fact that the product is not good, it actually dried my hair. This is the most shadey business with all of their misleading and underhanded practice. You can't speak to someone who speaks English and this I guess is how they scam you into ordering far more than you want. If I could have given no stars I would have but I had to give one. Please do not be scammed by this company

I ordered WEN approx 2 1/2 years ago. I accumulated too much so I called and canceled my next coming order. No problem they said. 3 months later I received another order, I called, they apologized and they assured me I was now canceled. They still charged me. No problem,, just a clerical error so I thought. 3 months later, the same thing. I called. I finally cancelled my credit card that they kept using and charging, so i thought it would end. They sent me another package 3 months later again with a threat letter of collections because my payment was denied! DUH! I called them needless to say ANGRY!. Assuring me to just pay off the last shipment and thy would get it final and closed per a supervisor. Why did I believe them? Anyways now approx 6 months later I just received another package from WEN. They have charged me again. DON'T EVER START! This is by far the worst consumer experience I have ever had!

Stay as far away from this product as possible! The "customer service" is sorry for their inconvenience. Gigantic SCAM! They will keep sending fraudulent product to you and keep charging your card. Read the fine print!?!?

Careful when ordering original offer...
Read fine print, you are expecting a kit for 39.95 THEN... you are billed another 3 installments for a second kit that you are not aware of that you ordered.
THEN... after that it will continue to arrive with more money billed to your account.
Customer rep was aware that people are getting ripped off! Used the word this happens ALLOT.

Wen hair products are fantastic.
Their business dealings with you as a repeat shipping customer are horrible.
They ship when you ask them not to.
They make you pay anyway when you asked them to stop sending the shipments.
They send you to collections on bills you have paid, or that is what they told you...
They switch to multiple collection agencies that will not tell you who they are and... mark up your credit.
After you call them multiple times to straighten it out, they lose the information and send you on to a new collection agency.
Advice: Buy your Wen products at Sephora.

I have been buying WEN from Ebay now for about 6 months, and I love it! My hair used to fall out but not anymore! This will be my 1st time using the auto-ship, customer service or order online. I have to say that I'm a little nervous with all the bad reviews. But I'm just dying to try the extra products that the $39.945 package comes with. As for the product itself its great and I have medium length hair, I'm 40 years old and I love my hair its healthy looking. Less split ends, Maybe it just using too much product I know if I put in 30-40 pumps of product (as suggested) my hair would be oily (I think because I don't use that much) Anyway that's my two cents.

This is the worst item i have ever purchased online. I ordered my stuff on 9/01/14. I was bill on 9/3/14. So i am waiting and tracking my order. 7 days later i get an email from UPS that my order was shipped back to sender becasue it was undeliverable. So I call customer service and they cant find my order but they have already charged me. So i have to call my bank and get tge trasaction # from the charge. I call Wen back give them the infomation and they finally found me. The girl said my address i was giving was not correct to where tbey shipped order. So she supposedly corrwcted address and said she was rushing it. 1 week later i still have not recived tge item so i call today again. Again today they could nit find my account. This time they found my name but not address. I tell them to cancel the order they say they cant. That i have to return the item first. So i tell them how do you want me to return it something that i never got because its obviously you still have my wrong address since you can not find my address. So they said i have to fill out a paper stating i never got the item and guess what address rhey were about to send that paper. Yup tge wrong one again. After 2 calls about the address problem and they were still going to send the paper to the wrong one. So pathetic business. Lets see if i get this so called paper and ever see my money or if they cont to charge the mnthy subscriptions after i said to cancel it. So mad. I am reportibg thjs wirh BBB also. Its a scam!

SCAM, SCAM! Definitely stay away from ordering Wen by phone or the web. They will charge your credit card a ridiculous amount of money and for items you didn't even order. I try to cancel, but mysteriously they cannot find your account and won't try to help you. Now I have to file a dispute with my bank and change my account info.

Today I went to cancel my membership because I had a lot of product that was just received in June and because I wasn't too sure how the product was working it actually seemed that my hair was breaking OFF. When I call customer svs today they inform me that my grand total which would have to be paid before cancelling was $98 this company is a rip off buyer beware and I also believe the product taking my hair out stay away if you know what's good for you!

A few weeks after I started using WEN, I ended up with about a dozen very large pimple-like bumps on my head. At first I thought that it was pimples because WEN was not cleansing my scalp well enough. So I made sure to pay more attention to my scalp when using the product. Very soon after, my hair started falling out in clumps of five to ten hairs. The hairs were actually breaking off, not necessarily falling out. I had to gather the clumps of hair in the shower and set it aside so it didn't clog my drain, which would have happened in just 1 shower. My hair also started turning grey or white in the exact spot where the bumps were located. Then, some of the bumps turned to long raised ridges with severe itching and pain. I went through numerous doctor visits and medical tests trying to figure out what was wrong. My doctor even prescribed Rogaine. After going through the time line I figured out it was Chaz Dean's product. I stopped using it. I have had to go through enormous lengths with completely natural products to give my scalp a chance to heal. It is still extremely itchy if I don't treat my scalp at least twice a day. The bumps and ridges are about 80 percent gone and the hair is very slowly stopping falling out. I have no more gray or white hairs, I am 41 by the way. I had to stop coloring my hair for obvious reasons. Recently I got my hair cut many inches shorter because my hair was so thin it looked awful. The hairstylist had a difficult time cutting my hair because it kept falling out in his hands. This is an awful product. The fact that there are so many other complaints out there beyond they continue to sell so much is astounding. Additionally, I have not met one person, and they did not know my experience, that liked it or liked it enough to pay the extraordinary amount of money they charge for it. If you want to waste your money, spend countless money hours and frustration at the doctor thinking you're dying from something or look like a cancer patient that has lice then be my guest. Just don't say you weren't warned.

I absolutely love the wen hair care system but it's expensive. You get what you pay for. I wouldn't recommend ordering through the website. They bill you for orders you did not place, which I see as a total rip off and it's really pissing me off! I'm going to cancel my membership and start ordering from another site. And to the people who say wen doesn't work and makes your hair greasy maybe you aren't using the product correctly. Make sure that you put a lot on your hair and then WET it to create a LATHER. It does clean your hair and makes it look so much healthier

I've been wanting to try this haircare line since I first heard about it. The ONLY reason I gave 4 instead of 5 stars is that it seemed to take a particularly long time to process my order... nearly a week. Seemed odd to me, given the direct marketing angle, I'd assumed it would be processed nearly immediately. Ordered, I think on July 2nd and just got the product today, July 11. Not bad turn around time once the order was processed, but like I said... anyhoo... the product does seem to work quite nicely. I have naturally curly hair and have always had issues with frizz and straw-like hair with the wrong products. When I would find something that would work it would stop being made. I used the cleansing conditioner, which was quite nice, and the anti-frizz styling creme... granted, I may not have used enough of the styling creme, and my hair is nice, light, curly and feels clean, but i do have frizz, which is a bit of a disappointment... it just means that I'll have to use a finishing product that I know works. All in all, if I had more spending money available to pay $30 a month to be on a subscription for haircare (it's more expensive if you dont' have the subscription) then I'd do it, but until I'm independently wealthy I'm going to have to pass for now. However, that being said, Jeremy, who was the customer service agent who helped me when i called to cancel the subscription aspect handled my call VERY professionally and VERY personably. I appreciated the way he handled the call and my request, which makes me more likely to return as a customer when I'm able to.