WENReviews 118

If you dont want to be billed next month dont buy the product throught the website! Buy it on ebay or amazon or a different website that only gets you the product that you want withougt the memebership! No more getting billed! Thats what my mom did for me to try the product she got me the lavender one. And to me the product is ok the first couple of days my hair looked healthier and my hair color looked more vibrent but after so many days my hair felt really reallyy dry! So i stopped using it. And went back to regular shamphoo and conditioner. So hope this help for the ones that liked the product but dot want to get billed twice or three four times!

WEN is a complete scam. The 60-day money back guarantee is a joke. They do everything possible to keep your money. I placed 2 orders with them within 10 days apart to try and get the look and feel I was looking for. The products DO NOT work on African American hair. I returned the products in less than 30 days. I shipped all the products back in one box with both return slips. They credited me $39.95 for the smaller order but not the $83+ I spent on the second order. No explanation at all. So I called to find out they require you (even though it's not written any place) to return the orders separately. Why if they they are going to the same address... stupid! So now that they have the products (all of them), I have to wait for them to send me a form to complete (an affidavit) to send back and request my money back. I am so glad I returned this mess and will utilize every chance I get to discourage others from ordering from WEN. This is ridiculous. They have the products and see that they were returned. Why must I now certify that they were returned? Save your money and buy local, less expensive products that are much better for your hair.

I ordered the deluxe kit from wen, & I haven't got it yet but I felt like I had to do a review because there were so many negative ones. First of all, they clearly state that you have been signed up for a subscription. They have sent me 3 emails and in each one it said so. So you have no one to get mad at but your self. Second, when I called the customer service they were great! They didn't try to make me keep my account like most places and they were very nice! It took me like 5 minutes. And third, I ordered my package 10 days ago and it will be here tomorrow.

If you do decide to order from wen I hope it goes as easy and great as mine did.

I am not sure why the bad reviews. I have to admit when I first started the products, I had to learn which one was best for me and learn how to use it. First, I needed the formula for fine hair. At first you have to put a significant amount on your hair and let it sit. Rinse and do it again. The instructions tell you this. It's not shampoo and trying to treat it like it is, is your first mistake. They tell you this. It's your quick shampoo and go put this stuff is well worth the money. Over time, as my hair became more conditioned and healthier, I didn't have to leave it in as long or do multiple treatments. In fact, I could even go up to 3 days without washing my hair which is unheard of for me. As for customer service, I've not had to cancel so I can't speak for that, however; I have left bottles in hotel rooms only to freak out because I had to go back to regular shampoo. On 2 separate occasions they happily sent me bottles to get me through until next shipment... for free! What company does that these days! I have never had a problem getting them to stand behind their product. And I've called many times! A piece of advice. First, understand the product you are buying and how to use it. You may find out, it's exactly what they say it is.

Complete Rip off, I ordered the special kit fromm the TV commercial, after doing that I realized that they will automatically recharge my credit card every month and send me a new order, I asked them to cancel they wouldn't do it, i called my bank and cancelled my Check Card, after several failed try to withdraw, they sent me a huge! Order that I didn't ask for, I returned it of course I had to pay for returns!, I was surprised after 2 weeks that they were able to regharge my card for about 9 $ which I never gave authorization for and having a nee card! Called them very upset the supervisor agreed on that 9 dollar, credit back and on cancelling and removing my name from the system, now I have to deal with the bank to see how they were able to get money from a new issued card! Don't even think of dealing with them, the product suck! Got dandruff, and smells bad! Be careful and don't think of trying!

WORST MISTAKE OF MY LIFE.
Ordering from wen was the worst mistake I ever made. They kept sending me products I didn't reorder. When I called to speak with a sales representative, I couldn't believe how rude she was. She practically told me to I was foolish not to have read the fine print and it was my fault. I couldn't believe my ears. The product wasn't even that good. Please be careful when placing an order with this company as once they have your debit card information, they will rip you blind.

I agree with all the other reviews. I liked the product all right and would be happy to continue using it but the customer service is awful! They are in no way working to keep their clients or to make their clients happy. I had a package that I did not receive. I called customer service (they were rude like always, making me feel as if I were bothering them) and was told a replacement shipment was going to be sent. Instead, I got and affidavit that I needed to sign stating that I had not received my shipment (making sure I wasn't scamming them). At the time I was happy to sign the form, I wasn't lying and had not receive the package. I called customer service once again to check to see if a shipment was coming (I was a fool thinking that I still wanted to use their product) and had another battle with a rude agent. I finally got my replacement shipment and then realized I was actually charged for both. I tried to rectify the situation only to find that the company had cancelled my membership. I thought it was extremely funny. They had a sucker in me and instead of keeping me happy allowing me to spend $40 every month on their product they just cancelled my subscription. Do not do business with this company. They do not care about their clients.

Customer service is horrible! I called two different times about canceling and got two different stories about the shipment. Then the took the debit away from my account and the posted it again a few days later. Mind you I cancelled my account on 1/7/14 and they said the order shipped the day before which was a lie! Then they tried to debit my account again 1/13/14 and told me the order shipped on Friday. Now how is that when I cancelled my order on 1/7/14. These people are just trying to take your money and they think I am stupid, but I'm not! Far from it. Don't trust them. Beware when you place an order or as a matter of fact don't do it! VERY PISSED OFF PERSON!

The website itself is very limited on you can do. Instead they prefer you call and deal with their sales reps. The product itself has been very nice, I quite like it. However after having a huge mix up with my order (short version I ended up with 7 bottles in 4 months) and some poor excuses with regards to refunds and such I decided it wasn't worth the stress to battle with them continuously. Come to find out there is no way to cancel on their website. (Once again discovering how limited their features are) I decided to call and supposedly their call center is down for the holidays though it's well and after any major holiday I'm aware of. I wondered if their call center had anything to do with my having specified "cancel" as the topic of my call. I called back to see if I claimed another response would I get someone? I called a few more times in fact because each time I got different automated directories and sometimes a phone ringing and then silence. It all was so fishy that I decided to take matters into my own hands and canceled the transactions through my bank. I refuse to do business with them again.

I really did NOT like the way the product (several bottles) automatically showed up at my house before I re-ordered. It was $12 to ship the box back. However I did receive my refund to my bank account within 2 weeks. If you get the trial kit just cancel your account after you get your order. The price per bottle goes up anyways after the trial. THEY ARE RUDE AND TALK TOO FAST AND LIE AND LIE AND LIE TO YOU. SORRY I EVER ORDERED ANYTHING FROM THE SCAMMERS.