WENReviews 118

I actually bought my first "trial" on line. I was not made aware that this was the start of an ongoing membership. That became evident when my account was charged a second time and approximately a week later I received a package from them. Well, I called to cancel and they would not take no for an answer. Instead, they insisted on not charging me for my last shipment and sending me a bottle of Wen for fine hair, telling me that if I liked it to call them back and they would start sending me that particular product instead. I was not impressed with the Wen for fine hair. I ended up closing my bank account and opening another one because I couldn't get them to take no for an answer. Several months later, another package from them arrived, along with a bill. The package wasn't marked clearly and I opened it to see what it was. I was very surprised to find that they had sent me two bottles of the original product that I had tried to cancel in the first place! I didn't return it since I didn't order it and didn't want to pay shipping charges after opening it (I was told by my attorney that I am not responsible for paying that charge or returning it since they had taken it upon themselves to send me a package even after my bank account was closed out). I sent them a letter saying so and they sent my account info to a collection agency! I am now filing a complaint with the BBB. I like the idea of sulfate free, lather free hair cleanser, but Loreal has a nice one which is priced decent and it can be found at WalMart and I don't have to unknowingly join a shady membership plan to get it. I shampoo about every week or two and in between I use the lather free cleanser. It works well for me.

Product does nothing, had called a little after a month of having it to cancel but got billed again the next month, called in to cancel again (2nd time) and the lady said it was too late that the package was already on its way, got the package decided to keep it since it was pumpkin and I love pumpkin but cracked the seal and it smells horrible but couldn't send it back like that, next month comes and I get billed again the lady said it was for the previous package I had received and that if I wanted a refund I had to send it back, but one of the bottles was already opened so I didn't, and today I wake up with my bank account being -$30 call in and the lady says the package I had last received was a 3 month supply( first I have heard of that) and "that would be the last payment they'd take) needless to say its a scam don't do it I was a licensed cosmetologist and can tell you its too expensive its basically a really thick conditioner.

I guess ill start with the best thing about this entire scam, the product itself is average to say the most, If you switch it up with a real shampoo every once in a while it "makes your hair APPEAR healthier" (its really not) if you don't, it just sucks on your hair all around. Then when you finally realize that the product is not worth the price and try to cancel, there is no way to do so untill you pay the entire 120$$ price. I called atleast times trying to do so, believe me, it didint work. And i even read a reveiew warning me and other of the same thing, this really is a scam, idn what "fine print" is allowed to not be told to you anymore, but this is definitely on the border of legal and illegal and if i had money to hire a lawyer, as dumb as it sounds, id be doing it. Good luck to any one that attempts to deal with thid horrible scam, hope you have better luck than me or anyone else!

I hate to admit I liked the product but it's too expensive for me. If you decide to try the product, be aware that you may be purchasing an on-going subscription for over 3 times your original purchase. It wasn't part of the product I added to my shopping cart, but showed up in the product's description later (in very fine print). If this happens to you, consider disputing it with your credit card company and filing a complaint with Better Business Bureau. I shouldn't have to pay for original shipping and handling and return shipping, but I'm willing to return the unauthorized purchase for a full refund. Their customer service is aware of this practice because they had answers for everything I brought up. Just be aware!

Called to pay off my girlfriend's outstanding balance with my own credit card. The rep tried to cross/upsell me every way to Sunday, I said "I don't know how much clearer I can be, all I want to do is pay off the balance and cancel the product entirely". Two days later they started a new subscription on my credit card. They are fraudsters, plain and simple, playing the system. Avoid at all costs and tell everyone you can to do the same.

Absolute horrible site. I bought two introductory package for Christmas gifts, and was apparently signed up for two subscriptions (I always read the fine print, and I don't remember seeing anything about a subscription). When I called to cancel, I had to yell at the customer service rep because after saying I wasn't interest four times, he still kept trying to sell me.
I was a little suspicious after the call, so I called back the next day to confirm my cancellation. They had only cancelled one subscription. Oh, and the money back guarantee is minus S&H, which is $10. So I wasted $20. Not worth it.

The worst customer service ever! The supervisor is totally unprofessional and hung up on me. Buyer beware! I will never use this company again. I got charged twice and the supervisor was blaming my bank for charging me again within 2 weeks! So mad! Don't ever go on autoship or buy from the company. I will make sure my bank blocks this company from withdrawing any money from my account. Wen get better supervisors. This paticular supervisor told me that is was impossible to talk to any body else and hung up on me what a jerk! Never would I ever tell anyone to buy from wen. Beware! I had to give a star but this company deserves nothing!

I had received my first starter kit as a Christmas gift one year ago. I was always very curious about the product due to all of the hyped up commercials. I was excited to get it home and try it out in hopes that it would restore my hair and hopefully help it grow. My mom also purchased a kit for herself at the same time. My mom and i both have very thin fine hair. My hair, unfortunately, was far more damaged then hers. My hair was brittle, dry, broken off, and uneven. After a week of my mom using the product, i received a phone call from her telling me how disappointed she was with it. She told me that it made her hair feel really greasy and dirty. I thought maybe her hair was just reacting to it a bit differently then mine, and also reminded myself that her hair was far more healthy. After about a month of using Wen, i started noticing a change in my hair. But not a change for the better. My hair was getting progressively shorter due to tremendous amounts of breakage. It felt heavy, greasy, dirty and lifeless. My hair would no longer curl or straighten. It stopped reacting to my straightener due to the disgusting amount of grease build up. It got to the point where i absolutely couldn't go anywhere without my extensions in. My mom then informed me that they had shipped another kit without her permission. When she bought the product, it didn't say anything about monthly drafting out of her account. She thought she was just purchasing a one time package as a gift, not as a life long membership. She immediately contacted the company to cancel the membership. After the membership had been cancelled they were still trying to draft money out of her account. They eventually tried turning her over to a collection agency. I would not recommend this product to anyone. It is the worst thing i have ever put on my hair. It not only was a waste of money, but it resulted in me cutting all of my hair off to essentially "start over."

HOW CAN THIS EVEN BE LEGAL?
I bought online after a friend raved about what the products do for her hair (my results are less awesome). I realized I'd chosen the wrong scent and phoned them within an hour of ordering. They said nothing could be changed at that point. I tried emailing them. Don't waste your time. I didn't get a single answer to any of my four emails.
I thought I was ordering one shipment of products. NOWHERE on their site did I see any statement that they would ship a second time. Only got a shipping label with my first (and I thought ONLY) order.
Also the electronic order confirmation they sent once my order was placed showed just that ‘order confirmation.' No details. Nothing like "this is first of a minimum of four charges we are going to make to your credit card." It didn't even specify what products I'd ordered. It could have been dog food or a bag of Cheezies.
Today I got a second shipment.
First shipment was $34.95. The second shipment was $51.18 because now they're loading on the shipping charges! According to the paperwork with this second order, they are going to ship twice more@$34.95- plus more shipping- a pop
When the second shipment arrived today I tried phoning them again to cancel all future charges. I was told I can't do that. I am stuck with them until they are done with me.
I've contacted our credit card provider and withdrawn authorization for WEN to charge anything to our account. If necessary I will close this credit card account so they can't charge me any more for their over priced, under performing product.

This is awful, had the exact same experience as everyone else. I was careful about what I was ordering, and NOTHING on the website or confirmation email of my initial order says I signed up for a reoccurring monthly thing. Its best that you call your credit card company to block future bills from them. It is such a shame that they operate their business this way because the product itself does the job. Still, I totally regret my first and last infomercial purchase. Oh, and they make random charges to your card, too. BEWARE.

Due to some health problems I was experiencing my hair was dry, brittle and falling out at an alarming rate so I decided to try Wen and I'm so happy that I did and have been using it for about 6 years now.My hair is back to being thick with shine that would never be accomplished without Wen. Just FYI, don't use this website to order, try QVC or Sephora, there's no contract. I love Wen but only Chaz Deen, no Guthy Renker ads can be trusted.

I AM 52 YEARS OLD. I HAD VERY THICK LONG HAIR. I ALWAYS TAKE CARE OF MY HAIR. I SEEN A COMMERCIAL FOR WEN. I USED IT! MY SCALP IS SO RED AFTER ONE MONTH. MY HAIR, WAS FALLING OUT SO BAD. I HAD TO CUT IT. I CANNOT FIGURE OUT, HOW TO RESTORE MY HAIR. I AM HEARTBROKEN. I CALLED THEM, AND EXPLAINED. THEY GAVE ME MY MONEY BACK. WHO IS PAYING FOR THE DOCTOR NOW? IT HAS BEEN A WEEK. I CANNOT GET MY SCALP, BACK TO WHITE. THE PRODUCT NOT ONLY MADE MY HAIR FALL OUT. I HAD VERY THICK HAIR! IT IS SO THIN, AND MY SCALP IS SO RED. I AM IN TROUBLE, I USED THIS PRODUCT WITH WELL WATER. IT DOES NOT WORK. NOT EVEN WITH A WATER SOFTENER. I HAD SOME LEFT IN THE BOTTLE. I TESTED MY THOUGHTS. I USED HARD WATER ALONE. AND HARD WATER WITH A SOFTENER. OVERNIGHT, THEY BOTH DID NOT DISOLVE. SO IF YOU LIVE IN AN AREA WITH WELL WATER! DO NOT USE! NOW, MY SCALP LOST SO MUCH HAIR. I WORRIED! ANY SUGGESTIONS>?

Love the product, I have very heavy hair, and it makes it feel lighter. BUT the informercials are decieving. They say a trial run for $30 - not so much. They sign you into a contract. When I called to cancel they said that I owed them an additional $85. That is NOT free trial. I called my bank and stopped all payments from the company when I was told that. I got the $30 free offer. I recommend going to Amazon and buy the product that you want and dont have a contract.

I actually don't mind the product. It isn't special by any means and I can get the same "look" with a mix of head and shoulders and any cheap conditioner on the ends. The problem is the horrible customer service! I read the bottom that says you receive monthly shipments so after receiving the first one I went ahead and canceled. But that I guess according to wen means that they ship you the $hit anyways?! I was really upset when I received a confirmation that included an $80 bill? This is after I was charged for the original product, and a second shipment of $50 that I had canceled prior to them shipping it! If you want to try wen do yourself a favor and buy it through QVC.

Its amazing how deceiving the commercial is... I would do anything to make my hair "bounce, and shine like it never has before" but as usual... I am fooled... not only did the product suck! The customer service reps treat you like crap! I just use keratin oil and my hair is way better than this $h**! Rip off! And its impossible to get it through their heads that you don't like it, they keep billing you! Such a horrible way to treat your customers!