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VRG GRL

How would you rate VRG GRL?
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Australia
1 review
0 helpful votes
Follow Bridget M.
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The dress I bought is so cute but VERY see through so I added a lining and also removed some weird sleeves they had put on. After this the dress was pretty perfect for me. But $130 for a simple polyester slip dress that needed some work (like most of their designs) it's very steep. As well as this their customer service is pretty poor. As I never received a confirmation email or tracking number from them after trying to contact them twice and my package just showed up one day. I probably won't buy from them again just because their clothes are really not worth the money even if they have some cute pieces!

Date of experience: May 12, 2023
New Hampshire
1 review
2 helpful votes
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Extremely poor quality.
November 17, 2021

I just got two shirts in the mail both were completely see through. The stitching was very poorly done. There were strings everywhere. It's the price of urban outfitters but the quality of shein. This is very unfortunate because there pieces online look cute. I've ordered maybe 10 things from their site and returned the majority of them. Not worth it.

Date of experience: November 16, 2021
VRG G. VRG GRL Rep
over a year old

Hi Rachel,

We are so sorry to hear that you have had this experience! Our customer service team has contacted you via email to try to resolve this for you. Once you have replied to that email, we will be able to assist you with this further.

We are very sorry for any inconvenience this has caused you and we do appreciate your honest feedback.

Thanks xx

Australia
1 review
0 helpful votes
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Hit or miss
October 5, 2022

I like verge girl and have bought from them a few times over the years. I will be the first to say that the quality is hit or miss and some things are made better than others. In recent years the quality has improved a bit but that could be in certain items (the dresses are usually good). The pricing has always been a bit weird. $60+ for basic looking tops and I really don't recommend buying their jewellery. Their prices on have risen significantly as well.

When shopping with this brand, you sadly have to accept you will never see a refund from them. 7 days return isn't enough time as the post office sometimes takes ages to ship (which they won't consider). I live within the state of their warehouse and I still have to receive credits.

They do have nice dresses though, I'll probably still buy from them lmao. I recommend looking at verge girl items on depop.

Date of experience: October 4, 2022
Texas
1 review
0 helpful votes
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Awful quality and customer service
February 15, 2023

If you're looking into summer dress or an event dress, a big PASS. The quality is Shein like, see-through material and terrible stitching, and for the price they're charging? When I contacted the customer support, they simply gaslighted me. The clothes look nothing like pictures on the site, and the fact that they have no option of commenting on the site? Red flag girls. Ordered a white top, it came in cream. I guess a blind person both sewed the clothes and put them online.

Date of experience: February 14, 2023
Australia
1 review
2 helpful votes
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Verge girl consistently charge incredibly expensive prices for consistently shocking quality. Everytime I have ordered, I pay top dollar for an item to arrive that looks nothing like the advertised images in terms of quality. In addition to this, the tags on these items are not even verge girl - it seems like they just bulk import poor quality items from dodgy wholesalers and just rebrand and mark up the price?

I have been disappointed one too many times by this brand.

Date of experience: July 17, 2022
VRG G. VRG GRL Rep
over a year old

Hey Aurora,

Thank you for your honest feedback, we are so sorry to hear that you have not had a positive experience in this instance.

Here at VRG GRL, we pride ourselves on creating unique, high quality products that are delivered with exceptional customer service. We're really sorry if your experience didn't live up to this and our friendly customer service team would be more than happy to assist you with this if you'd like to reach out to them directly.

While we do stock VRG GRL exclusive styles which are designed in house by our amazing design team and exclusive to us, we do also stock items from other brands! As we look to a more sustainable future, we are moving away from selling wholesale stock and going forward, we will only be selling curated VRG GRL collections!

Please don't hesitate to email us at info@vrggrl.com if there is anything we can help you with!

I am so sorry for any inconvenience.

Thanks xx

Wisconsin
1 review
0 helpful votes
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Scam of a company - followed their directions to send back for a refund and they said it would take about 4 weeks. It has been over 6 weeks and they are ignoring my emails. I received something damaged - I feel that should have been refunded immediately.

Date of experience: March 9, 2024
New York
1 review
0 helpful votes
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I ordered a dress back in May that was terrible quality and sent it back right away. It's almost august and they still have not refunded me and claim that my shipment has not reached them yet, which is simply not possible. This same thing happened to me 2 years ago and they never refunded me for items, and I finally decided to try to shop here again and they've done it again.

Date of experience: July 28, 2023
Canada
1 review
0 helpful votes
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Horrible quality
January 4, 2022

I bought two tops and one was see through but it was a white/cream colour so I gave it a pass. But the other was sage green and just as see through as the white one. The stitching on this top was also horrible and the top was way too stretchy so did not hold its shape. Emailed customer service for a return/refund and they said no. Why sell your tops for $40-$50 when the quality is this cheap?

Date of experience: January 3, 2022
VRG G. VRG GRL Rep
over a year old

Hey Sarah,

I am so sorry to hear that you are disappointed with your recent purchase. As per our returns policy, we do not accept returns on any sale items as they have been heavily reduced to 70% off for clearance. Due to this, the London Streets Top // Sage was reduced to A$14.70 AUD. We have assessed these images and can see that this is a small amount of excess thread, which can be carefully trimmed without affecting the garment. Due to this, the item is not deemed to be faulty.

I can see that in this instance our customer service team combined two orders that were placed and refunded the cost of shipping for one purchase which is not something we are usually able to do however, we did want to ensure a positive customer experience so we are very saddened to hear that you are not 100% happy with your recent purchase. Please email info@vrggrl.com if there is anything else we can help you with.

I apologise for any inconvenience caused.

Thanks xx

Australia
1 review
0 helpful votes
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For a fast fashion companies with similar trendy items that you can find in a lot of other stores eg. Princess polly/ Peppermayo, VG products quality is comparably low compared with others. There prices vs quality is not worth it. I Bought a cotton wrap top in my usual size, it came way too big. Thin and rough material, I didn't even wear it once. Ever since then, I never ordered from VG again, I am scarred from my experience. Save your money and support more sustainable brands!

Date of experience: August 26, 2021
VRG G. VRG GRL Rep
over a year old

Hey there,

We are so sorry to hear this!

We are so sorry that you found the sizing not to be representative. All of our sizing is in line with standard Australian sizing regulations; however as we stock items from other brands, as well as our own VRG GRL exclusive items, we do find that sizing may vary.

We recommend cross checking your measurements with our size guide here: https://www.vrggrl.com/pages/sizing to ensure the best fit. However, if you do have any questions regarding the sizing, fit or feel of any item prior to purchase, please feel free to contact our customer service team who are always more than happy to assist and can measure items for you!

Please feel free to email us at info@vrggrl.com if there is anything further we can do to assist you.

I am so sorry for any inconvenience.

Thanks xx

California
36 reviews
45 helpful votes
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ONE OF MY FAVORITES
January 31, 2022

Verge Girl has fashionable, unique, decent quality clothing. They are very expensive, but I have absolutely loved everything I've purchased from here. This is the go to place for cute date night outfits, something to wear on vacation, to class, or literally any occasion. Watch for items that go on sale, because I've seen pieces that are originally $80 USD go down to $10 USD. Since they are based in Australia, shipping to the US can take up to 2 weeks I've found so just keep that in mind when ordering!

Date of experience: January 30, 2022
Australia
1 review
0 helpful votes
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How about some Help
July 11, 2021

You never recieve the $10 for signing up and you also don't recieve your points from referring friends, after contacting them multiple times it's clear to see they don't read the full email and instead send a generic apology with an excuse as to why it didn't work whilst also failing to mention the other half of the email.

Date of experience: July 11, 2021
VRG G. VRG GRL Rep
over a year old

Hey Sammy,

I am very sorry to hear that you have had this experience! We offer a sign up discount code to new customers, this is sent automatically once you add your email address to the pop-up box on our site! Unfortunately, if you have previously created an account or placed an order, you sadly may not be eligible for the discount however, we recommend keeping an eye on your emails for any future promotions!

Any points that are added to your Club Monterosso account may remain pending for 30 days until they are transferred to active points. You are welcome to email our customer service team at info@vrggrl.com and they can let you know how many active and pending points you currently have!

I am very sorry for any inconvenience caused.

Thanks xx

Australia
1 review
0 helpful votes
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Cheap quality
July 27, 2023

This is the first time I've gone to the effort of writing a review. I purchased two dresses from them and they are incredibly poor quality. They are shein quality with a ridiculous price tag for what they are. They are made of a very thin material and to a very standard, my dress has a thread already unravelling. You have to pay for returns also

Date of experience: July 26, 2023
Spain
2 reviews
0 helpful votes
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Different boho/bohemian sexy style, with very good prices, their delivery service is on point (only about 7-10 working days to europe)very carefully packaged (which is always a nice detail). 100% recommend

Date of experience: August 24, 2018
Australia
1 review
4 helpful votes
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Verge Girl Review
May 29, 2018

I can almost guarantee you any of these reviews have been because in the month of may 2018 Verge Girl has sent out a $10 voucher to anyone that gives them a good review on Site Jabber or Shop Venture. Doesn't that just say a lot about their customer service... buying reviews lol

Date of experience: May 29, 2018
VRG G. VRG GRL Rep
over a year old

Hey Madelina,
We are sorry to hear that you are unhappy. If our customers are happy with their recent purchases they have the option to leave a review with their feedback to receive a $10 voucher which they can use towards a future purchase. If there is anything we can do to improve our service please let us know. We hope to hear from you soon. Thanks a million! X

Tennessee
5 reviews
8 helpful votes
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FRAUDULENT COMPANY
December 11, 2018

Do not shop here. This is a fraudulent company that steals your money. Their clothing is horribly made and despite the specifications of their return policy, they refuse to refund and ignore customer complaints both via phone and email. Their returns policy states, "Please note that Verge Girl does not offer refunds for change of mind or if an item does not fit." I explained that my reason for return was the terrible quality. Threads were sticking out of seams and fabric felt like plastic... not as described and pictured. I sent 15-20 emails attempting to contact them over a 4 month time span with no resolution. I have reported them to my bank for fraud.

Date of experience: December 11, 2018
VRG G. VRG GRL Rep
over a year old

Hey Andie,
We are very sorry to hear that you are unhappy. We responded to all emails we received from within 24 hours and never received any calls from you. We never receive this kind of feedback regarding our items as they are very good quality for the price point. When we received your return the items were not faulty and due to this we issued a voucher for you to use on a future purchase. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million X

Israel
1 review
0 helpful votes
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I discovered this online shop a few months ago and just cant stop buying- the style is amazing, best quality of clothes ive Ever bought online- love everything even the packaging :)! Highly recommend!

Date of experience: July 14, 2018
Australia
60 reviews
29 helpful votes
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So trendy
March 22, 2021

Verge Girl is such a cool place to shop. All the pieces are so 'instagram ready' and trendy.
A lot of their items are out of stock in the smaller sizes which makes it hard for me to purchase things at times, but the clothes are really pretty and shipping is quick (around 4/5 days). I like that refunds are available, as many online shops only offer store credit on returns. I look forward to my next VG purchase!

Date of experience: March 22, 2021
New York
1 review
0 helpful votes
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Flawless Quality!
July 20, 2018

Absolutely obsessed with this site. I have ordered from here more than once and have always received my package in a timely manner. Everything fits super well and the quality feels extremely high-end! I definitely recommend to anyone wanting to improve their fashion game!

Date of experience: July 18, 2018
Australia
1 review
2 helpful votes
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Used to love it
December 17, 2019

I'm usually a size 14/16 in most stores so right off the bat its very disheartening to see that a 14 is the biggest size on this website, not to mention to half of the clothes only go up to size 12. I recently bought pants from verge girl from the sale section of the website and took them home to realise they didn't fit. Looked on their website and they accept no returns from sale items? How am I supposed to buy and keep an item of clothing if I don't even know if it fits. Ridiculous policy. Asked for at least store credit and they refused. I now am left with these pants that I can't wear at all because they don't fit me, I am trying to sell it online with no luck and no hope that I will ever get my money back in some way. Makes me not trust the company, they're putting greed and business growth as a priority over customer satisfaction and ease of shopping.

Date of experience: December 17, 2019
VRG G. VRG GRL Rep
over a year old

Hey There,

Thank you for your feedback regarding sizing, we are very sorry to hear this and will certainly pass your feedback onto our buying and design teams. We are sorry to hear that your recent purchase didn't quite work out but as per our returns policy we are unable to accept returns on any sale items as these are final sale only and are generally discounted at 70-80%. We are very sorry for any confusion but we do advise this in our returns policy here: https://www.vergegirl.com/pages/returns.

We are very sorry for any inconvenience.

Thanks xx

Canada
1 review
24 helpful votes
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Once the order was placed, took 4 days to get processed and shipped and now it is held at customs since April 16 - it is May 1st. When I ordered from another Australian company (cendres) thy use dhl express and it was delivered on time. This is ridiculous service on Verge girls part. They should consider changing the company they ship with for international customers. Now they have reps anonymously swearing at customers who are upset cause they will probably never receive they're order and will not get their money back.

Date of experience: May 1, 2020
VRG G. VRG GRL Rep
over a year old

Hey there,

I’m very sorry to hear that you are yet to receive your order. Unfortunately, due to COVID-19 there are significant delays with shipments due to border closures, government restrictions and airline cancellations. For further information regarding international shipping delays, please refer here - https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates.

We are in frequent contact with Australia Post and they have advised that unfortunately the challenges presented by the pandemic mean there are delays as they adopt additional safety measures to protect delivery drivers and customers. Other factors contributing to delays include fewer flights, international delays and increased volumes as more people start shopping online.

Please note that as standard shipping parcels are sent on commercial aircraft, there are delays of a few weeks depending on your country's restrictions as there are very few international commercial aircraft operating at this time. The postal services are working around the clock closely with partner airlines and postal operators to move items as quickly possible. We hope to see parcels moving again soon!

You can keep an eye on your parcel using your tracking number that was sent to you when the parcel was dispatched. The same tracking number can be used to track your parcel with your local postal services tracking website. While your parcel is in transit between Australia and the destination country, the tracking details will not update until it has been scanned by your postal service. Due to this, your local postal service will not be able to track your parcel until it has arrived into the country. When your parcel has been scanned into your country the tracking will update.

Can you please get in touch with us via email (info@vergegirl.com) with your order number and our customer service team will be able to provide you with further tracking updates?

We really appreciate your support during this uncertain time. Please let us know if you have any further questions. We hope you are safe and well!

We apologise for any inconvenience caused by these delays. Thank you for your patience.

Thanks a million X

Overview

VRG GRL has a rating of 2.6 stars from 309 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with VRG GRL most frequently mention and return policy. VRG GRL ranks 108th among Women's Clothing sites.

service
30
value
32
shipping
33
returns
22
quality
31