UK Soccer ShopReviews 971

This site is trustable. As long as they have the products in stock. Back in May i ordered 10 items from their store. Received 4 items in the next few days. 6 items are backordered. Now already in December i still not received the remaining items. Try to lodge complain and request for refund. They asked to request money using paypal. I send my request and guess what. My request got ignored. I contacted them and they telling me that the payment has been send to my paypal account. I mailed them my paypal print screen so they can have a clear view of my situation and still wait for my feedback from them.

My advice, if you are going to buy something from them. Make sure the items are ready in stock.

UK SOCCER SHOP What a disappointment, my original order was returned due to the sizes not being correct. I returned the items as per their instructions and they acknowledged receipt. It is now 2 months later and after more than 7 e-mails and two complaint tickets sent to their customer service requesting information of when will I receive my order, they are unable to confirm if it was sent nor can they provide me with the postal tracking number. I have now decided to send them a letter with copies of all our correspondence and hopefully there is someone who can actually make a decision and solve a very easy problem! Marcello Martini (South Africa)

They send the wrong item, it is impposible to contact them as you cant e-mail them or phone them. They are a terrible company and wouldve done a lot of business with them but now i know not to do any with them. Dont go anyway near them as they're heartless and they basically rob you. They dont change the item for you and there is no help from them what so ever. They dont care about you, they only want to take your money. Do youself a favour and avoid at all costs!

SCAM - DO NOT SHOP FROM HERE
- Customer service ignores emails, provides no phone contact service, and if they respond after 10-20 emails, they respond with whole bunch of jargon (we always offer full refund, yadayada) without going into getting moving with the refund process.
- Shirts were not fake for my order. HOWEVER, some of the front print was damaged and the numbering the name printing WAS DONE VERY VERY POORLY.
- SIMON PRESTWELL, owner, seems to be getting similar feedback from customers around the word.
- CONCLUSION = STAY AWAY FROM THIS BUSINESS.

This is an update to my original posting.

I received an email from UKsoccershop yesterday, 9/13/13. A refund was issued for the full amount. Apparently, there was a mix up with the order and my account. They were apologetic and seemed genuinely interested in repairing the trust that was broken between us. I am happy that I was able to resolve this issue with them.

I placed an order on 6/5/13, the website shows that half of my order was shipped on 6/6/13 and to date; I have not received my Tottenham jersey. I live in the U.S. so I expected delays with the shipping, but 49 days, cmon!

On top of it all, Ive communicated via email with a Peter Biju who told me that they didnt have a tracking number to give me and to check with my local post office. I checked with the post office and they are requesting a 16-digit tracking number, without it I cannot locate the package. WTF Peter, I thought you didnt have a tracking number? Ive requested that information from Peter Biju for a few days now and he has not responded. Their customer service reeks and I will NEVER use them again.

Hi everyone, I ordered 7 items a couple of weeks ago (four polo shirts, two caps and a key ring). The last three of those items were unavailable and they had to backorder them from their supplier(s). I received 4/7 items in about 5 working days and finally we agreed to exchange the rest of the backorders (3 items) because they appeared to be out of stock permanently. To me this is reasonable because it is the end of the 2012/13 football season in Europe.

I submitted a ticket after I saw under my order status label 'pending'. I received an immediate reply by Biju Peter explaining the situation with the backorders. Now this guy was good. He kept me informed all the way through the process of my order. Every time I had a question, I e-mailed him and he replied within 1-2 hours tops.

Conclusively I am going to give them four stars and not five for two reasons:
1. I had to e-mail them the first place to find what's going on with my order.
2. They should update their stock more regularly. I understand it's quite hard to update lets say 2,000 items x 5 sizes = 10,000 at least with loads of orders to deal simultaneously. But still this is not a customer's trouble. Maybe they should increase their manpower.

My advise from my experience with them: yes you can shop from uksoccershop safely BUT before doing so, check stock availability (and I don't mean through their website). Get in touch with customer services and make sure the items in your cart do exist in the requested sizes.

Some people in their reviews look really upset and I understand the reasons. I am not saying they are crazy or that they are lying. Don't get me wrong. I am just telling you my experience, that's all.

Not a reliable company in my experience. I made a "complicated" order of 2 shirts for my brother and myself. One was delivered, the other not. After several emails to "Biju Peter", I was told that the shirt would be on its way. After 2 months, I have not received any communication on my request for a refund. The website claims "All complaints will be responded to within 10 working days." - this has not materialised. I am tired of reading other people's responses to those who have had bad experiences with offers to show photos "of proof".
If someone writes a bad review on a supplier/shop/website, then it is for the reason that the reviewer has had a bad experience with that entity. Someone else responding that they don't understand the bad review is not quite in tune with what a personal review is meant for. I am happy for the people who have received what they have paid for; it is great when this happens.
However in my experience and various others, this website. uksoccershop.com and "Biju Peter" do not seem the genuine article. If they are, then the customer service is extremely poor.