The company exhibits a mixed reputation, with customers highlighting positive aspects such as the quality of certain products and timely delivery in some instances. However, significant concerns dominate the feedback, particularly regarding order accuracy, poor customer service, and difficulties with returns and refunds. Many customers report dissatisfaction with receiving incorrect items and unresponsive support, leading to feelings of frustration and distrust. While some shoppers appreciate the product selection and personalization options, the overall sentiment suggests a need for improvement in customer service practices and communication to enhance the shopping experience.
This summary is generated by AI, based on text from customer reviews
I bought this arsenal training t shirt and have no regrets, cause it was a little bit costly, it was a present for my 15 year old and he was very happy and so do i, would recomend
Easy to use website, clear images and good quality product.
UKSoccerShop provides arguably one of the largest online selections of football jerseys, shirts, accessories, memorabilia etc... Their prices are equal to if not the best you'll find online, and they always have great deals/coupons and sales on offer. Shipping costs are reasonable with a variety of options to choose from, free standard shipping is offered if you spent at least £150.
I purchased a Real Madrid 2012-2013 UCL 3rd Shirt (Ozil 10) and a Borussia Dortmund 2013-2014 Home Shirt (Aubameyang 17). Ordered on Wednesday morning, arrived at my door on Saturday morning. I received email updates at every stage from the order/payment confirmation to the printing/dispatching so I was always kept informed on the status of my order. There is also the option to request an update should you require further information.
Both of the items I purchased were in stock when ordered, they arrived promptly, in perfect condition, all authentic and the lettering and numbers were genuine too. (see pictures). I was very happy. I would recommend this site to anyone looking for any type of football clothing and apparel due to the immense stock of items, the very competitive prices, and the quick printing/delivery service UKSoccerShop provides.
Quick delivery to Gran Canaria from UK. Hard to find wide range of shirts here that aren't fakes so good to have a reliable UK store I can get my kits from!
Bought a few shirts from here & the prices always at the very least match the leading websites but 9/10 times they are cheaper ranging from £5 to £25! Massive library of shirts available from the English Premier League to the Japanese K League, apart from my chosen teams I collect pretty much any other interesting looking shirts & have came across some belters on here.
Exactly what I wanted and shipment was far quicker than expected
Great products and great service
Ordered away strip with name on back for my son's birthday, he is 10 but ordered 11-12 yrs. Fits fine. I've previously found sizes are quite small.
Shirts were purchased for our grandsons 12th birthday and he was delighted with them. We hadn't checked before ordering to make sure they were what he wanted, but it didn't matter!
Price was good and delivery was speedy, so thank you!
I can't thank the staff enough. I don't know anything about football but my grandson wanted a kit with Messi (now I know this!) on it. I had spelt it MESSY but the team sent me an email to check if that was what I actually wanted or if I had made a mistake. Had they not been so proactive I would have ruined the gift and wasted $100 so I am so thankful for the staff for helping me and my grandson loved the shirt!
Excellent product selection and a friendly staff who were very helpful to me when I asked queries about delivery. I use a couple of soccer stores already but this one is now added to my list.
Fast delivery, great quality, good packaging, very happy with my product
I placed an order for in-stock items in Oct 2014 and paid via Paypal. 1 month later goods apparently shipped (to my work address in Canada), however, I never received them as they sent the goods via mail vs via a traceable courier like Fedex.
I logged complaint via website after 1 month of shipment notification to be told to wait a little longer, which I did.
It is now April 2015, and despite following all Claim requests from the company, and logging refund request via Paypal, I have yet to receive a refund.
Suddenly, all is quiet in terms of their Customer Service responses... have just noticed that My Account at their website is no longer valid, meaning they disabled it; and, there is no answer at their Business Phone Number they have logged with Paypal.
I would never purchase from this company again as I believe they are a bunch of scam artists.
RH
Was let down by another company on an order for a City top that I need for the Manchester derby on Sunday so in a panic I tried UKSoccershop and contacted them on Thursday to see if they can help. Friday night and I am sitting in my printed shirt all ready for the weekend. Huge thanks guys. Awesome!
Pleased with the service but only slight hiccup is that there was a delay in shipping my shirt as they said they had run out of the letter Z for the printing. Not a major issue, delay was only a couple of days which I was fine with.
Great service, only thing was that the premiership sleeve patches weren't included even though I selected that option.
Delivery was far quicker than I anticipated
I ordered a couple of football jerseys and got them shipped to my home in Tenerife in just 2 days. I spoke to customer service person and he tell me that I should choose DHL option for fast service. He was right because two days I am very happy!
Ordered a polo shirt over nearly 4 weeks ago. Item has not been received and despite the advertising of them sending everything by either royal mail signed for or special delivery, the company is unwilling to send me the tracking number for the item. They are also unwilling to refund me for the non receipt. All in all a terrible company and I am out of pocket as a result of stupidly using them. Do yourselves a favour and use a proper reputable company to buy these items
I made an order at the end of Nov 2014. Only one item arrived from the UK so l waited the 45 working day period before l chased the rest of the order to be told the missing item was still on back order from the supplier.At no stage had l been told any part of my order was on back order.
They asked me if l wanted to wait for the item to arrive or get a refund so l opted for the refund which they told me would take 4-5 days. Two weeks later still no refund so l chased them again to be told they could not refund to my credit card (they never had a problem taking the money in the first place). They said the only way l could get a refund was to set up a pay pal account.
Answer: File a complaint with UK action fraud. I did and if enough people do the same they may eventually investigate this company. They are thieves plain and simple. I also don't know how site jabber can rate them at 3 and a half stars when nearly 50% of reviews are negative.
Answer: There is no phone number for UK soccer shop I used email to get InTouch
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