website thubmnail of UK Soccer Shop

UK Soccer ShopReviews 971

2.8
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UK Soccer Shop Reviews Summary

The company exhibits a mixed reputation, with customers highlighting positive aspects such as the quality of certain products and timely delivery in some instances. However, significant concerns dominate the feedback, particularly regarding order accuracy, poor customer service, and difficulties with returns and refunds. Many customers report dissatisfaction with receiving incorrect items and unresponsive support, leading to feelings of frustration and distrust. While some shoppers appreciate the product selection and personalization options, the overall sentiment suggests a need for improvement in customer service practices and communication to enhance the shopping experience.

This summary is generated by AI, based on text from customer reviews

service
223
value
210
shipping
216
returns
120
quality
194
This company does not typically respond to reviews
GB
1 review
0 helpful votes
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Super quality
May 1, 2015

I bought this arsenal training t shirt and have no regrets, cause it was a little bit costly, it was a present for my 15 year old and he was very happy and so do i, would recomend

Date of experience: May 1, 2015
GB
1 review
0 helpful votes
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Easy to use website, clear images and good quality product.

Date of experience: April 30, 2015
GB
1 review
0 helpful votes
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UKSoccerShop provides arguably one of the largest online selections of football jerseys, shirts, accessories, memorabilia etc... Their prices are equal to if not the best you'll find online, and they always have great deals/coupons and sales on offer. Shipping costs are reasonable with a variety of options to choose from, free standard shipping is offered if you spent at least £150.

I purchased a Real Madrid 2012-2013 UCL 3rd Shirt (Ozil 10) and a Borussia Dortmund 2013-2014 Home Shirt (Aubameyang 17). Ordered on Wednesday morning, arrived at my door on Saturday morning. I received email updates at every stage from the order/payment confirmation to the printing/dispatching so I was always kept informed on the status of my order. There is also the option to request an update should you require further information.

Both of the items I purchased were in stock when ordered, they arrived promptly, in perfect condition, all authentic and the lettering and numbers were genuine too. (see pictures). I was very happy. I would recommend this site to anyone looking for any type of football clothing and apparel due to the immense stock of items, the very competitive prices, and the quick printing/delivery service UKSoccerShop provides.

Date of experience: April 28, 2015
Spain
1 review
0 helpful votes
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Love Uksoccershop
April 25, 2015

Quick delivery to Gran Canaria from UK. Hard to find wide range of shirts here that aren't fakes so good to have a reliable UK store I can get my kits from!

Date of experience: April 25, 2015
GB
1 review
0 helpful votes
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Impressive
April 23, 2015

Bought a few shirts from here & the prices always at the very least match the leading websites but 9/10 times they are cheaper ranging from £5 to £25! Massive library of shirts available from the English Premier League to the Japanese K League, apart from my chosen teams I collect pretty much any other interesting looking shirts & have came across some belters on here.

Date of experience: April 23, 2015
GB
1 review
0 helpful votes
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Great service
April 21, 2015

Exactly what I wanted and shipment was far quicker than expected
Great products and great service

Date of experience: April 21, 2015
GB
1 review
0 helpful votes
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Football shirt
April 19, 2015

Ordered away strip with name on back for my son's birthday, he is 10 but ordered 11-12 yrs. Fits fine. I've previously found sizes are quite small.

Date of experience: April 19, 2015
GB
1 review
0 helpful votes
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Shirts were purchased for our grandsons 12th birthday and he was delighted with them. We hadn't checked before ordering to make sure they were what he wanted, but it didn't matter!
Price was good and delivery was speedy, so thank you!

Date of experience: April 16, 2015
Australia
5 reviews
4 helpful votes
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So so happy!
April 14, 2015

I can't thank the staff enough. I don't know anything about football but my grandson wanted a kit with Messi (now I know this!) on it. I had spelt it MESSY but the team sent me an email to check if that was what I actually wanted or if I had made a mistake. Had they not been so proactive I would have ruined the gift and wasted $100 so I am so thankful for the staff for helping me and my grandson loved the shirt!

Date of experience: April 14, 2015
Indonesia
1 review
0 helpful votes
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Good customer service
April 14, 2015

Excellent product selection and a friendly staff who were very helpful to me when I asked queries about delivery. I use a couple of soccer stores already but this one is now added to my list.

Date of experience: April 14, 2015
GB
1 review
0 helpful votes
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Impressive
April 13, 2015

Fast delivery, great quality, good packaging, very happy with my product

Date of experience: April 13, 2015
Canada
1 review
11 helpful votes
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I placed an order for in-stock items in Oct 2014 and paid via Paypal. 1 month later goods apparently shipped (to my work address in Canada), however, I never received them as they sent the goods via mail vs via a traceable courier like Fedex.

I logged complaint via website after 1 month of shipment notification to be told to wait a little longer, which I did.

It is now April 2015, and despite following all Claim requests from the company, and logging refund request via Paypal, I have yet to receive a refund.

Suddenly, all is quiet in terms of their Customer Service responses... have just noticed that My Account at their website is no longer valid, meaning they disabled it; and, there is no answer at their Business Phone Number they have logged with Paypal.

I would never purchase from this company again as I believe they are a bunch of scam artists.

RH

Date of experience: April 13, 2015
Florida
1 review
0 helpful votes
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Thank you
April 13, 2015

Quick delivery and product exactly as I described. Will use again.

Date of experience: April 13, 2015
Poland
3 reviews
0 helpful votes
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Brilliant service!
April 11, 2015

Was let down by another company on an order for a City top that I need for the Manchester derby on Sunday so in a panic I tried UKSoccershop and contacted them on Thursday to see if they can help. Friday night and I am sitting in my printed shirt all ready for the weekend. Huge thanks guys. Awesome!

Date of experience: April 10, 2015
Washington
2 reviews
0 helpful votes
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Will use again
April 10, 2015

Pleased with the service but only slight hiccup is that there was a delay in shipping my shirt as they said they had run out of the letter Z for the printing. Not a major issue, delay was only a couple of days which I was fine with.

Date of experience: April 10, 2015
Washington
2 reviews
2 helpful votes
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Happy
April 10, 2015

Good fast shipping but the shirt was a bit too big for me so having to return for a refund.

Date of experience: April 10, 2015
GB
1 review
0 helpful votes
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Great service, only thing was that the premiership sleeve patches weren't included even though I selected that option.
Delivery was far quicker than I anticipated

Date of experience: April 1, 2015
Spain
1 review
0 helpful votes
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Very happy in Spain
March 25, 2015

I ordered a couple of football jerseys and got them shipped to my home in Tenerife in just 2 days. I spoke to customer service person and he tell me that I should choose DHL option for fast service. He was right because two days I am very happy!

Date of experience: March 25, 2015
Lithuania
1 review
9 helpful votes
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SCAMMERS
March 24, 2015

Ordered a polo shirt over nearly 4 weeks ago. Item has not been received and despite the advertising of them sending everything by either royal mail signed for or special delivery, the company is unwilling to send me the tracking number for the item. They are also unwilling to refund me for the non receipt. All in all a terrible company and I am out of pocket as a result of stupidly using them. Do yourselves a favour and use a proper reputable company to buy these items

Date of experience: March 24, 2015
Australia
1 review
5 helpful votes
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I made an order at the end of Nov 2014. Only one item arrived from the UK so l waited the 45 working day period before l chased the rest of the order to be told the missing item was still on back order from the supplier.At no stage had l been told any part of my order was on back order.

They asked me if l wanted to wait for the item to arrive or get a refund so l opted for the refund which they told me would take 4-5 days. Two weeks later still no refund so l chased them again to be told they could not refund to my credit card (they never had a problem taking the money in the first place). They said the only way l could get a refund was to set up a pay pal account.

Date of experience: March 7, 2015

From the business

Buy official football shirts from Premier League, La Liga, Bundesliga, Serie A, international kits and more. Largest selection of football kits online. Personalise with official printing. Worldwide delivery.


uksoccershop.com
Hamilton, NY
+67