website thubmnail of UK Soccer Shop

UK Soccer ShopReviews 971

2.8
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UK Soccer Shop Reviews Summary

The company exhibits a mixed reputation, with customers highlighting positive aspects such as the quality of certain products and timely delivery in some instances. However, significant concerns dominate the feedback, particularly regarding order accuracy, poor customer service, and difficulties with returns and refunds. Many customers report dissatisfaction with receiving incorrect items and unresponsive support, leading to feelings of frustration and distrust. While some shoppers appreciate the product selection and personalization options, the overall sentiment suggests a need for improvement in customer service practices and communication to enhance the shopping experience.

This summary is generated by AI, based on text from customer reviews

service
223
value
210
shipping
216
returns
120
quality
194
This company does not typically respond to reviews
Indonesia
1 review
0 helpful votes
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Beautiful shop. Always great prices, great selection and free shipping offer. To buy in Indonesia is hard but fast service for me and good price and product!

Date of experience: March 5, 2015
New Zealand
1 review
0 helpful votes
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My husband is a massive European soccer fan but finding him the shirts he wants here in New Zealand is a major challenge. He loves watching Serie A and Bundesliga and his favourite teams are Palermo and Borussia Dortmund but I could not find them anywhere except online. I was a bit worried about ordering from a UK site as I thought shipping would be slow, but I was really surprised and happy when it arrived in just 9 days. He was delighted with the jerseys and really impressed I was able to find them. My experience with this company has been very positive and I will definitely be using them again in the future.

Date of experience: February 27, 2015
GB
1 review
0 helpful votes
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Thank god I didnt listen to some bad new seen on some review website. I contacted there customer service team and go in contact with Daniel who was really ice and helpful. Had great service and would be happy to use service as asked for printed shirt and got it in 2 days of ordering GREAT SERVICE.

Date of experience: February 27, 2015
New Jersey
1 review
0 helpful votes
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Great!'
February 26, 2015

I ordered an arsenal jersey from UKsoccershop. It came in the mail a day early, the right size, and it looked perfect. The jersey is amazing. I absolutely love it and am so happy with the product! Thank you so much UKsoccershop!

Date of experience: February 26, 2015
Israel
1 review
0 helpful votes
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Great srvice
February 23, 2015

I ordered ajax training polo on 11 februar. Just got it after few days. Quick, fast and reliable. Exactly what i wanted:)
I am so happy
After was disatisfied with other uk companies now i know where i will buy my next order

Date of experience: February 23, 2015
Australia
1 review
0 helpful votes
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Great choice
February 21, 2015

Living in Australia the choice of soccer kits locally is not great but was able to place a large order (10 jerseys!) for me and my friends for my favourite teams. The delivery took around 10 days, but everything was exactly as I wanted it. I will be back for more later in the year.

Date of experience: February 21, 2015
Canada
1 review
8 helpful votes
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This company scams overseas customers by sending incomplete or cheap substitute items. Link to their return form on website gives you webpage error message. I had to dispute through paypal just to have contact with uksoccershop, even with a picture of the item I received they do not admit error. I paid to return item with tracking which costs 60.00 CAD Received confirmation that they received return which they are now denying and they are not issuing me a refund. I now have no merchandise and am out of pocket 160.00. I filed a report with UK police: action fraud.police.uk please do the same you are a victim of fraud. This company is making lots of money with this scam and they need to be stopped

Date of experience: February 14, 2015
South Africa
1 review
0 helpful votes
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I posted my review on uksoccershop on Friday afternoon.
I received a e mail from Simon Pretswell from uksoccershop 5 minutes later.
He promised to help me resolve my complaint which he has done.

I now have a direct line to uksoccershop now which hopefully with future orders I will not have a communication breakdown

Thanks

Gavin Conlon
Cape Town

Date of experience: February 6, 2015
GB
1 review
0 helpful votes
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Very happy with service and product. Would recommend.

Date of experience: January 23, 2015
Ohio
1 review
4 helpful votes
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I warn anyone who decides to order from the UKSoccershop. The customer service is actually horrendous. I ordered my son a jersey from them for Christmas. They sent the wrong size. It was very straightforward. I ordered a large and they sent a medium. This is the text copied directly from my order history:
2014-15-adidas-home-football-kit. Jpg
1 x2014-15 Marseille Adidas Home Shirt (Kids)
Sleeve Patch - None
Adidas Size - Large Boys 30-32" - 81cm - 11/12 Years

After over a month of emails back and forth, I finally received this email after submitting a ticket to their customer service:
"Hi Jennifer,

We have sent you exactly what you ordered. It is your own arrogance which has made you think that a UK site will trade in US sizes.

You are welcome to return if not suitable.

Regards,
Simon"

The tag on the item we had received clearly stated US Size M (medium)
I have never experienced such horrible customer service in my life. Please order your soccer items from another retailer if you want to be happy with your purchase. This was very upsetting and disappointing.

Date of experience: January 23, 2015
India
1 review
0 helpful votes
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Very quick efficient service, received my printed shirt within four days on priority request.

Date of experience: January 20, 2015
Australia
1 review
5 helpful votes
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Don't buy from this company. The quality of the items are poor and they are obviously fake. I've put in a claim via pay pay and can get a refund. Problem is that goods need to be returned and will cost another fortune to return. Fellow Australians, don't bother! They are Advertising that they are now shipping to Australia. Goods did arrive but not worth it! Stay away from this company.

Date of experience: January 18, 2015
GB
1 review
4 helpful votes
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Refused to refund me back returned item, they lied saying they had refunded me when they hadn't, shoddy merchandise, poor rude service, avoid at all costs, criminals

Date of experience: January 17, 2015
Washington
1 review
4 helpful votes
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The worst service I have ever had from any internet company. I am still trying to sort out refunds. I, too have sent a high priority e-mail detailing my issues. In response I just recieved a short e-mail from 'bijou pete' asking what the problem is. I replied 4 days ago and have still not had a response. Idf this is not sorted asap then I willbe contacting Paypal to make a complaint. I would never buy from this company again.

Date of experience: January 14, 2015
GB
1 review
5 helpful votes
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II must have read this reviews earlier. I have the same situation. While making the payment there was a kind of error. So I decided the payment did not go through and decided not to buy. But later it appeared the money was taken from my account, but I never received anything. As there are no contacts mentioned. I post them a letter by post. No one replied. Then I found the email. Since then I have been trying to speak to SIMON and Biju Peter. JUST IGNORE, nothing more. I sent them the details of transactions, and a copy of statement but they keep telling me, They persuade me, they do not see. And blame me in cheating them

Date of experience: January 5, 2015
India
1 review
0 helpful votes
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Excellent service, received my items in good quality with fast delivery.

Date of experience: December 30, 2014
GB
1 review
6 helpful votes
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I have had very poor service form UK Soccer Shop. They are miss leading with the descriptions of goods, & have failed to send my full order. Once I contacted them regarding my issues. I was met with a very abrupt series of emails, with which I had a continued correspondence. When I asked for a refund for my missing goods, and for a shirt I didn't order, I have been sent a generic response in the same conversation! Which show this company doesn't value their customers & gain money under false pretence. I would advise everyone to avoid dealing with this company!

Date of experience: December 30, 2014
AE
1 review
0 helpful votes
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Fast delivery to Dubai!
December 13, 2014

Fast delivery to Dubai! Hard to find these jerseys in local shop so had to buy online. Bought 6 kits, paid £18 for DHL shipping and got in just 3 days.

Date of experience: December 13, 2014
GB
1 review
0 helpful votes
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Ordered 2 football kits with printing for my boys birthday and we're delivered in 3 days. Very happy son and excellent service. Thank you.

Date of experience: October 24, 2014
France
1 review
0 helpful votes
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I am a football collector from France, I have over 200 shirt in my collection. Recently, I found uk soccer shop website and I wanted to buy a shirt of Napoli. They delivered to me in France within 4 days. Shirt is beautiful. I am happy with this web and I will buy from again.

Date of experience: October 5, 2014

From the business

Buy official football shirts from Premier League, La Liga, Bundesliga, Serie A, international kits and more. Largest selection of football kits online. Personalise with official printing. Worldwide delivery.


uksoccershop.com
Hamilton, NY
+67