The company exhibits a mixed reputation, with customers highlighting positive aspects such as the quality of certain products and timely delivery in some instances. However, significant concerns dominate the feedback, particularly regarding order accuracy, poor customer service, and difficulties with returns and refunds. Many customers report dissatisfaction with receiving incorrect items and unresponsive support, leading to feelings of frustration and distrust. While some shoppers appreciate the product selection and personalization options, the overall sentiment suggests a need for improvement in customer service practices and communication to enhance the shopping experience.
This summary is generated by AI, based on text from customer reviews
Delighted with my purchase from UKSoccershop. Bought a Chelsea shirt and customised it with Eden Hazard printing and Champions sleeve patches. The goods arrived in 2 days and were 100% authentic and high quality. Very pleased with the speed of delivery and the authenticity of the product and will be using again come Christmas time.
You guys are scam artists. I placed an order for $198.71 and was never delivered the merchandise nor reimbursed. Peter Buji (head of customer service) gave me the run around. I just want to get my hands on Simon Pretswell (owner) at this point
Very prompt service and good quality shirt. Thank you.
I order a L size kit. I paid $45 for express delivery. After confirmation, my order status was changed to pre-order and finally arrived over a month later. Unfortunately, the wrong size was sent. The customer service department is a brick wall and refuses to refund or exchange the kit despite the fact that I have sent photographic evidence and opened a Paypal dispute. This is my worst online shopping experience that I have had.
I ordered two shirts for my twin boys and had their name put on the back of them. The website told me I would receive within 7 days but I actually got them in just 2 days! The printing was authentic and very nicely done and the price was reasonable to. Have signed up for email notification and will shop with them again at Christmas.
I have nothing but positive things to say about this company. I needed a kit for my son's birthday after being let down by another company. I spoke to a staff member on live chat about my situation and he explained to me how to process my order in a way he would personally handle. True to his word the shirt was dispatched less than an hour after I placed the order and I received it next day. I could not ask for a better service and he really dug me out a hole!
I was recommended by my friend to buy from this shop and I placed order for four football kits which were delivered to me in 2 days. I am very happy with the quality of this shop and I will buy from them again at Christmas time for my brother and cousin.
I am a huge football fan, but in my country Luxembourg it is hard to find shirts of the popular soccer teams. I am a fan of Arsenal, Aletico Madrid and Napoli and I found all the jerseys on this page.
At shipping it gave me two options and I chose the DHL option. The next day, my orders were delivered! I was so happy.
My experience with this page was very good and I recommend to all my friends.
Placed an order on Monday 6th July and received today Wednesday 8th July. Great service exactly as advertised and will use again!
Fantastic service. I would recommend this store as the service I received was excellent!
Fast service, good quality product and helpful customer service team.
I've tried to buy full kids football strips on many occasions with no success. They never have full strips in stock. Either you can buy the top but not the shorts or socks. Or the socks are available but no shorts. Poor show
Scam company.
Order did not arrive, no refund.
Good luck if you need to contact customer services, worse than vodaphone, and that is really saying something!
I ordered Neymar JR printing for my Barca kit and the quality was brillant and only took a week to come.
Strongly recommend this website
Easy to order, competitive price, personalised, quick to deliver - all good
Came earlier than expected, we good quality, was cheap for an official top but could've come in more sizes
A massive choice of strips that you wouldn't find in the high street and at a reasonable price too.
Excellent service as in quality of goods. Very Very poor service in relation to customer service. Its impossible to reach them or chat to them when you have a question. No email, no contact number. I paid for one day delivery that took 4, but no way of asking for a refund as all email kept coming back, and when it said reply to this email, again it wasn't available. Although as i said the quality was good i could never use them again due to not knowing how to contact them. A shame really. They need to improve 100% their customer service
Quick delivery, amazing quality. Everything as described in the website.
The store also has lots of variety and products. Totally recommend!
Answer: File a complaint with UK action fraud. I did and if enough people do the same they may eventually investigate this company. They are thieves plain and simple. I also don't know how site jabber can rate them at 3 and a half stars when nearly 50% of reviews are negative.
Answer: There is no phone number for UK soccer shop I used email to get InTouch
Buy official football shirts from Premier League, La Liga, Bundesliga, Serie A, international kits and more. Largest selection of football kits online. Personalise with official printing. Worldwide delivery.