TurboTax

I was a Turbo Tax client for years, many (family) returns completed, but let me warn you, they made a change that if your return includes a T5, you are now paying $70 for the "premium" s/w. I was able to use "standard" for years. Suddenly my T5 puts me into a higher snack bracket. Very disappointing. I won't use Turbo Tax EVER AGAIN. Good-bye. I'll file with another product... and there are many. Note that on check out I actually got charged $63 for two simple returns.

I've spent over an hour trying to complete the declaration for my daughter. She won very little money have a ~6$ refunds. Obviously I don't want to spend 20$ to fill declaration for a 6$ refund. But Intuit Turbo Tax despite all their ads and claim that you can do a free declaration keep asking for paying 20$. I can't complete the dam thing without paying.

When I click on refund, the next screen is the payment screen.

This is a pure lie and I'm very disappointed!

Good thing I'm not using their software for my own declaration.

I have always done my taxes on my own thanks to turbotax. It has been years of using turbotax. It is so simple to use, gives me insights for all tax situations. It can get costly depending on your tax situation and needs, but certainly cheaper than going to a tax accountant.

I have been using TurboTax premium for more than 10 years. I tried to get help first time this year regarding efile since I got error saying pin is wrong. I submitted my call back request at their website three times. Every time it says "will get call with 24 hours" but I never got a call back. That is enough. I will switch to freetaxusa starting next year. Bye-Bye TurboTax.

I've been using Turbo Tax for several years now to file my wife's and I taxes. Used to be pretty straight forward then last years filing I found a little more confusing to navigate. This year is even worse. I just wasted $25 on this crap software. I'll be taking our returns to a tax person. Thanks Turbo Tax! See ya!

I have problems with both 2021 and 2022 TurboTax. I filed my 2021 tax return in 2022. When I re-visit my filing by opening the software again in Oct 2023, it asked me for activation code, which is ridiculous. Of course I am not able to find the code and open the program. The issue that I have with 2022 TurboTax is fatal error 1603 when going through update, which cannot be resolved. The software cannot run with failed update. The manual update suggested on their website does not work either. I have to trick the software by cancel updating while it is doing it, which is the only way one can continue to use the software. Again, the software requires activation code after bypassing update although it was activated when it was installed. I had to call the software vendor to get the activation code. Fortunately, they still have a record of it. So, a lot of wasted time using Turbo Tax.

I have always used turbo tax and never had issues until this year. Obviously with Corona shut down my taxes were way different than usual but when I opened my account profile it always rolls my prior info over so that I only need to edit if there was a change over the year. Ok so easy right? Nope. Turbo wasn't letting me change things so much so that I had to wipe all info and start over after hours of trying. Annoying sure but whatever. After doing everything over Turbo forced me to upgrade and I had to pay $80 (40 for upgrade and 40 for paying fees using return). Never before has it forced me to upgrade. I paid additional $40 to pay upgrade fee with my return because I don't have any money! My income is low already and with the shutdown I made less than before so I'm so frustrated and will find something else for 2022 year.

This is more on Principle than anything. First they were in fact part of a class action suit just to let everyone know and that is 1 reason this will be my last year. The other is their continued deceptive practicing.

Because my 1099's exceeding $1500 they require $59 deluxe version. But their site offers a $20 discount - as long as you click on the GET STARTED tab from their site offer. The problem is this does not wok either. Before the final completion and filing they will show you the fee (in a very small area on the page) It should be $39 with the discount but it still showed $59. I opened a case but the rep hasnt been helpfull.

Hen you file, and enter the CC info, they are clever in not disclosing the final fee prior to the PLACE ODER button. So when you place the order, well, you wont know what they charge until you see it. So keep your screenshots of the fee and any offers so that you can dispute an overcharge later.

There ad indicates that service is free based on your income and at the end they attempt to extort a payment. Will unnecessarily send you back and forth thru the site and ask irrevelant questions to delay completion and at the end you have entered personal information told you must sign and file but prevent you from filing by constantly submitting a page with a fee.

My experience with Jessica who is one of the Representatives at Turbo Tax was excellent. She assisted me and helped me overcome a few challenges last night. She was patient with me and did an excellent job with communicating with me effectively on how to correct my mistakes. She was professional and made completing my taxed easy. Jessica, you are awesome!

David at TurboTax taught me about filing rules, vocab, etc. made it quick. At times a little too quick but overall I gained knowledge about the system. He also seemed motivated to get my expenses down to 0 without me asking. The TurboTax software itself has lots to improve in regards to its math calculations but David made it work.

The first time I used TurboTax it was free. After that it never gives me the free option it always wants me to choose the deluxe option which cost me money. That I do opt for because they do do a good job but I think they should stop advertising do your taxes for free when after the first year it is no longer free!

Hi everyone, I used Turbo Tax because Tax Act tried to scam me by saying I could get my returns for free (and I definitely was eligible for the free return because of my low income that year) but then tried to charge me $144 at the end. Checked their reviews and many other people had the same thing happen to them. So don't use Tax Act. ANYWAYS. Turbo Tax came through and did not scam me, I got everything back for free and for that I am thankful. But when you come to the page where it asks if you'd rather take the "free" option or the "premium" whatever option for x amount of $, choose the free option even though it says "Not Now". It's deceiving. You will get your tax returns back for free at the very end don't let it fool you into choosing the option that charges you money. These goons got flamed by the IRS earlier this year (for doing exactly what Tax Act is doing) so they won't directly demand a fee at the end... but they'll still try. So be smart and don't let their confusing language shake your confidence while filing taxes!

Taxes filed with TurboTax to save 500 to 600 fees I had been paying.

Saw on IRS website, file for free with turbo tax online and under certain income free.
Only if u don't have 1099 g, CTC, EIC, and so on.
Though it was no longer free, it was 107$.
Much lower than what I paid, so I filed.
Then a change on the refund transfer fee, on their TBG site l, they had added 40 more to transfer.
Now it's 147$.
This should be told and no fees added if not told.
One agreement was agreed to file, yet it's not my initial fee agreement.

I agreed to one price not prices changing when it's time to collect our of my refund.

Be upfront about the fee and facts that it isn't FREE.
Tell straight up to get a refund fee to e-file
By paying it out that it's not free, and you will be charged again for the transfer fee with the bank transferring. Extra for transfer bank.
I feel, I'm waiting for a refund, that I'm told will be in my account in four days, but possibly never show.
It makes me wish I had not of filed to save money, just after seeing all these constant changes.
I feel i made a mistake and can't trust TurboTax!

Installing Program Update is said to be less than 1 minute. But it stays there without progress for hours.

Turbo tax is a rip off. They stole money from me and tell me I am in the wrong place even though I am on their website. Called them and would not return my money for their product even though I can not use it

The whole purpose of this program should be to make it as easy as possible to file your taxes. Unfortunately, they charge ridiculous prices. They sneak in extra charges, which they don't make transparent when you select the option. They up charge the package you choose. There is no transparency with the the price and differences between each package.
Better yet, good luck getting a refund! If you try to argue it you will be stuck on the phone for hours making various calls and receiving mixed answers. If you are lucky enough to get a refund it won't even be for the correct amount. They scam you like crazy!