TurboTax

So 48 hours ago I finished my return, paid with a credit card and now I can't sign my return and file. Site says the helpline is open 5 a.m. Monday through Sunday. It's 6 a.m. on a Thursday and I got the First available call back appointment for 9:45 a.m. Also the online chat isn't open yet ( that's where the hours of operation are posted). I keep going in to get the form to open so I can sign it and the I'm not a Robot box spins and spins but nothing moves past that after several attempts. This isn't my first time using Turbo Tax but it is definitely the last

I paid more doing taxes on here than my partner, who is a 1099 contractor, paid her accountant. The entire experience was horrible unnecessarily. Hidden fees all over the place. This was infuriating and believe me I will never use this again. I have been fooled to many times with this false advertisement. It is less expensive to go to an accountant in my area, Nonsense!@! I will also be letting my social media know too! I hope you shut down or do better. This was not more convenient in any way!

TurboTax sucks don't use them they are all talk and messed my taxes all up.they got paid instantly. And 9 days later I'm still waiting on my advance refund loan. They are the worst did nothing I hired them to do.

I filed my tax return with their lousy paid service. They gave me a pdf claiming that this is what they submitted form, a year later IRS charged me more money plus its interest for not filing the proper tax. Upon calling, checking and waste of a lot of my time, I figured it out that one of the deduction that was in their pdf was actually removed in the their own submission!
Turbotax has no customer support, can you believe it? They charge you for the service and yet no email or phone to respond and fix their mess, unless you pay them again.
Overall, don't use this service, there are a lot better sites, and cheaper (if not free).

I am so disgusted with the service this year. This is truly highway robbery. I have been a faithful customer for many years but you just lost me over this. Charging $118 to file on extra form that I had never used before and will never file again. I know that one customer doesn't mean much to you, but I will make this known.

Horrible support line. Long wait times, line disconnects, and poor audio. I finally got to speak with Yavette this morning. She tried to help. But it was obvious she was reading prepared information. Finally she suggested I should file a paper return by mail, or pay for a "tax expert " to do my return. Apparently Intuit is hiring anyone who can answer a phone to handle their customers calls.

I chose the free filing, get to the end and think I'm paying to file my state tax and was charged 78.00. I did not need nor want this service as I just had a simple 1040 return. Called turbo tax as soon as I noticed what happened and of course they can't refund your money. They have it set up in a very sneaky way when you go to submit. First and last time I use them.

TurboTax made an incredibly stupid mistake on my Colorado return that would have cost me over $5000.00 had I not caught it.

It also missed an $800 credit for what in colorado is called "TABOR." This is a single line that has to be filled out, basically yes I'll take it or if left blank you don't get it.

TurboTax did not prompt for TABOR nor inform me of it. My daughter brought it to my attention.

I tried to amend state return with TurboTax and it repeatedly made the same errors.

Asked *live* help how to fix it. Said file it then amend it on paper and send it in

Told me the satisfaction guarantee does not apply to online product and refused to refund.

It is not obvious on their website that the satisfaction guarantee applies only to downloaded software, and who would think this would be true. Deceptive.

Filed an amended return with the state on the state website.

TurboTax would not refund the state filing fee. Basically said I shouldn't have paid for it. What?!?!?. Lost this customer and others I hope.

Unreliable, inaccurate, predatory.

Go elsewhere

In 2021 I closed my small home hobby business. When filing for 2022 taxes, TurboTax had me going in circles because I could not remove the entry for the home business. It forced me to enter $1 of income before it would move on the the next screen. Even after entering this tiny amount, the program kept asking me about assets, paying employees ( I never had employees), and other business related questions. The program should ask the question, are you still running this business, and then allow you to respond without wasting your time beating a dead horse. What a giant waste of time.

I have used TurboTax desktop on my computer for years without a hitch. If they had continued with the desktop software it would get 5 stars. This year, unless I missed something, the only option was online. It was a scary experience, being presented and rejecting an option several times to allow them to distribute my tax information, and then when done, indicating that I had to agree or lose my $49 extra that I paid to itemize, even though I was unable to itemize for the first time in decades. I will never use TurboTax again!

Turbo Tax has been deciding during the user's filing, if it should be upgraded to a more expensive package, without letting the user know. I experienced this at least twice.

Theoretically they guarantee the maximum return, but when I spoke with a Customer Service person about it, she said any assistance would require that I pay an additional fee. Furthermore, I was advised by a Customer Service person that my return had been completed, after which I repeatedly received emails from Turbo Tax telling me that I still needed to finish my returns.

I will NEVER use Turbo Tax again! They cannot be trusted to live up to their promises (I.e., guarantees)!

For years I have downloaded the Premier edition of TurboTax. This year I was forced to go to the so-called on-line version. Nothing works and I cannot get support from a human being. They have an AI interface that is most unsatisfactory and will never be capable of answering my questions.

Avoid Turbo-Tax. There are serious flaws and non-financial people get themselves in trouble by trusting them.

This year, they forgot all of my personal information. I had to re-enter it manually. My attempt to import my W2 and 1099s either failed or imported inaccurate information. Had to input all data manually. Trying to correct their erroneous data was very difficult. What's the point of using software at this point?

I ended up completing my return it by hand to avoid trouble. The instructions for cancelling the subscription are deliberately elusive. No chance of getting somebody on the phone.

The program gets more cumbersome every year. Lots of windows where you need to confirm all the things that don't apply to you. My situation is very simple and never changes, but I still have to buy the upgraded version because I'm not allowed to put that simple checkmark in the base version.

And I hate how they tell you after 4 hours of messing with their program that you now need to pay an extra $49 for each state to file - or delete ALL states.
If you're a traveling sales (wo)man who gets small amounts of income in 4 states and gets basically no returns, they make you pay through the nose.
Theoretically due to my low income I'm eligible to file free, but TurboTax tell me after all those hours of inputting receipts that I either need to pay $49 for each state or delete all states.
What an enormous waste of time.

I called to find out why TurboTax charged be a $39 processing fee.
I talked to Danielle who represented herself as a supervisor which now I'm doubting. Was told I signed a document allowing him to charge me for that. I told her it never appeared until after everything was processed and ran through so how would I ever know there was a $39 extra fee for them to take there tax preparation charge out of my federal return, in my opinion they grossly over charge for the tax returns in the first place and then have the nerve to take an additional $39.00 processing fee from a person on a fixed income that is disabled. I will tell everyone I know not to use your services and I definitely won't in the future.

Thomas DiStasi

I have been using Turbo Tax for 20 years. This year I could not download the updates. Tried to contact them but I needed my password which I forgot over the 20 years. Completed their form and sent my drivers license but they rejected me. No human to talk to-no live chat or even a way to send an email. Never again will I use them.

Have now spent approximately 5 hours on the phone with customer support, and am still unable to file my amended Colorado return. The last person insisted the data was there, and hung up on me when I said it wasn't! There is clearly a bug in the TurboTax software, and I can't figure out how to contact anyone to take my issue seriously.

I signed on to start my Turbot tax program and the first thing was that I got a call to review how much it would cost. Have been using TurboTax for several years so I was not surprised that full service would be $400. Big change was filing for two this year. I uploaded all my forms and Michael was very helpful preparing the return. Then (surprise) he informed me that it would cost over $700 to file. He blamed it on the number of 1099's I had and told me that each was $40 more plus more money for the complexity. None of this was told to me when I was given the $400 estimate. Finally got a 20% discount but still outlandish. I will be looking elsewhere in the future. Very unhappy with Turbo Tax.

So I've used turbo tax for a few years, mostly because it didn't cost too much and was convenient. I make too much to do the free file, but my tax situation is fairly simple, std deduction and occasional stock sales, some interest and dividends. The price went from like 39,49,59,79 over the last 4 years I think I had to use a deluxe version because of the dividends. This year it forced me into a premium version and wanted 114 for it. So I abandoned my tax preparation thinking I could just get the paper forms and do it the old fashioned way. I found that on the IRS site, I could just fill those forms out in my browser and e-file them for free. And while not all forms are available yet, many are. It's not quite as nice as Turbo Tax, where it let's you take pictures of your W2 and import it in easily, but other than that no huge charge because I had a 40 dollar dividend. The time spent was about the same, since I saved a lot of time by not answering all the silly questions they ask about things that don't apply to me, and the ones trying to push you into a more expensive version, but then I had to read some of the instructions and find the tax I owed from a table in the instructions PDF. I don't think this option was available prior to this year, but I'm never using Turbo Tax again.