TurboTax

They scam you they have awful service and take more money than they should from you and do not refund what they over charge! Buncha scammers.

Their download software program (premire) 2020 is crap support doesn't help either trying to force people online.

I've been using TurboTax for at least 8 years. Our filing is very simple, both retired and income only from Soc. Security and RMD. Never had any complaints with TurboTax performance, but this year it was different.
1. TurboTax couldn't open its own copy of last year's filing document (it tried 3 times). As a result I had to manually enter lots of information that could have easily be copied from the old filing document.
2. When it came to the RMD information from our Financial institution where our 401k is, TurboTax wanted our username and password. I could not believe this... it really wanted full access to all of our money. Other years TurboTax was able to retrieve this information just with the TIN number. Of course I couldn't risk such idiotic request and therefore, I had to also enter all the information manually. But before doing that I was in such disbelieve that I thought I had end up, somehow, at an scam page or phishing site somehow. So I spent about two hours checking in the internet the web address I was at and reading reviews about this.
3. TurboTax for some reason wanted me to sign in with Credit Karma (3 times during the filing process) this is an independent company that can help with the tracking of the refund money and also getting the refund faster (5 days) normally the return takes not more than 2 weeks. I didn't need this service, but they kept insisting on it arguing that the service was free. Everybody knows there isn't such thing. After you sign you don't know what they do with your information and at minimum you'll get a ton of emails from different places. It's just not worth it. In the end I couldn't print my return or save it to my computer unless I sign with this guys. I had to back up several screens and search other ways to get my document and it wasn't straight forward to do this.
4. Finally, while going through some reviews of TurboTax I found out that is one of the most expensive services there is this days.
5. I did submitted a complain with TurboTax itself at the end of the filing process. I haven't heard anything back from them.
Conclusion: never again with TurboTax, they are not only inefficient but dangerous too.

This is unfortunately the first bad review i've ever had to write. Everything went smoothly at first, but this review is about GETTING my refund. I'm a very understanding, patient person, however i have filed my taxes back in march (18th to be exact) and all ive gotten was the state part of my return, but wheres the rest of MY return? ($600) is being held hostage or something. On april 8th i got an email saying i was going to receive a check (since there was a problem with my bank) and its currently june 8th and i STILL have not received my 2nd check. The first one came in fine, so why is the 2nd part taking so long? On top of that, i can't even track my check because the IRS website can't even find it. I cannot connect to Turbo Tax NOR the IRS because they won't connect me to a human being, i only get to speak to the robot. Regardless, I wont stop till i get MY money. I usually go to H&R Block but i thought i'de give Turbo Tax a try since i've heard good things from my family. I AM NEEVVEEERR using Turbo Tax again. I fully regret it. I heard even Cashapp is better than Turbo Tax. If they don't want any issues i hope to see my money soon, unfortunately i am running out of patience.

Turbo Tax has fallen so far. Their product is no longer educational nor supportive in that all explanations are pure tax-jargon. Additionally, their internal navigation forces one to move step-by-step through tens of iterative steps to get back to any one desired location within your return (the days of specific site navigation are over).

And, there's SO much more... BUT here's the worst of it all:

The Design of Turbo Tax is Predatory. They consistently offer "upgrades" to more advanced and costly products within their suite. Their promotions are relentless. BUT, should you click on an upgrade just to see what it has to offer, you are LOCKED INTO THE UPGRADE. The ONLY way to "downgrade" from the "upgrade" is to CLEAR YOUR DATA, and start from scratch.

Despite hours of phone time with agents in my attempts to downgrade back to the lower product I needed, NO such refund was possible. That said, the agents did say that they would work on the downgrade behind the scenes but neither were able. So, I was overcharged for a product I neither wanted to needed.

Lastly (just to be merciful because I could rail on them for hours), THERE'S A CONVENIENCE FEE for paying the government by credit card of 2.49% of the amount you are paying. Thus, for my $3000 tax bill to the government, there was a $80 convenience fee (rounding numbers)!

As such, I PAID $130 MORE THAN I SHOULD HAVE PAID... AND THERE'S NO WAY TO GET THE MONEY BACK.

RUN... don't walk... from Turbo Tax. There's a reason that in today's news there was a multi-hundred-million dollar class action law suit they just lost... They are running a racket with products that do not sell themselves... they must trick you into buying their products and then force you (under pain of having to start over from scratch) to keep you from getting a refund.

This is a predatory, parasitical design... preying upon those of us who try to pay our taxes but get so stressed out doing them that we can't stomach the notion of fighting to get our money back they stole.

I never write such reviews... but TurboTax earned it. They are the worst.

I used TT software for the first time in YEARS because I was DESPERATE to get my refund in ADVANCE because I am unemployed and a single mom. I NEEDED this advance to provide DAILY NECESSITIES for my daughter. I paid a $39 fee that I DO NOT have because of my DIRE situation, but was ok with that due to the fact that I'd get it right back with the advance. My return could have been filed for FREE, but instead I agreed to pay this fee for a service that TurboTax didn't provide.

TT representatives told me MULTIPLE times that they do not show I applied for the advance, but yet my tax return documents provided by them it clearly shows that I DID! The bank that funds this loan states they do NOT have an application on file and to call TT.

I was also FORCED to open a checking account with Credit Karma which is also owned by Intuit. So now I have a checking account with Credit Karma in which my refund will be deposited, rather than my OWN TRUSTED checking account.

Seems like a scam to me because Credit Karma and TT are both owned by Intuit! Not only did Intuit get $39 of "free" money for a service I could've paid $0 for, but now my money is going into another account they also own.

I've requested that my $39 be refunded and feel that's the LEAST your company can do, but that was also denied.

Thanks to TT I now have to wait an additional 4 weeks to get my refund and going to lose everything that I have, not to mention unable to provide for my child. I am not the only person that your company has screwed over in this exact way! There are HUNDREDS of people that this happened to.

NEVER AGAIN WILL I USE TT or Intuit products! They are a scam and a fraud!

WORST experience with turno tax thus year. For my wife and meAND my daughter. STILL waiting yo hear from the government. Blame TurboTax COMPLETELY!

Turbo Tax sucks - it takes FOREVER to file your tax return. They ask you a bunch of stupid, confusing, random-$#*! questions that don't apply to you! I should have just gotten the disc version but they made the online version seem SUUUUPER convenient and affordable -- it is NOT! $#*! YOU TURBO TAX YOU JUST WANNA TAKE PEOPLE'S MONEY! SO RUDE!

During the filing I got a message that I am qualified for a fee tax filing, YET $#*!s charged me $117.

I used to try to get ahold of customer service, well good luck on that one qnd getting the correct help. I used to think TurboTax was a good tax company and I have used them probably since before 2014, but they did away with and I no longer have access to my past tax returns saved anymoe except 2 years well I've been using them since 2014 or before all of them are Gone with NO Notice. OH SO SORRY IF YOU LOSE YOUR JOB and QUILIFY FOR UNEMPLOYMENT BECAUSE IF YOU DO YOU CAN'T FILE YOUR TAXES WITH TURBOTAX FREE EDITION ANYMORE NOPE, SO BECAREFUL IF YOU LOSE YOUR JOB AND COLLECT UNEMPLOYMENT EVEN IF YOU QUALIFIED & ARE DESERVING YOUR UNEMPLOYMENT, JUST KNOW THAT YOU CAN NO LONGER USE THE FREE EDITION EVEN THOUGH YOUR INCOME WAS PROBABLY LOWER BECAUSE OF LOSING YOUR JOB AND THAT TURBOTAX FREE EDITION I THOUGHT WAS FOR PEOPLE THAT DIDN'T MAKE A WHOLE LOT OF MONEY HEY AND LOSING YOUR JOB YOU WOULD THINK MATTERED AND HELPING OUT PEOPLE WHO DONT MAKE MUCH OR DIDN'T OR WASN'T ABLE TO MAKE MORE DUE TO A LAYOFF OR OTHER REASON TO HAVE TO COLLECT UNEMPLOYMENT AND HAVE A 1099-G. DELETES YOUR PROIR TAXES NO NOTICE AND ONLY HELPS THE FEW CHOSEN KINDS OF PEOPLE, BUT NOT PEOPLE DOWN ON THEIR LUCK AND HAD TO COLLECT UNEMPLOYMENT THOUGH.

By default, the online version selects the most expensive preparation option. I missed unselecting this, and was charged for the Live Premium package, when I only needed the basic. I'm a retired CPA. They refused to refund the difference and emailed me some generic response that didn't address my issue.

Don't file with tubro tax (tt) if you want your return early. They hold your return till the very last day they can. IRS says my return was paid out 4 days ago. I know tt has it because my fees has been paid for days but tt says irs has not sent it! When you Google turbo tax ddd everyone is saying they have the same issue. They also cancelled the 5 days early thing with no reason as to why so that's a scam too also was "free" to file up until the end then they added premium with no way to take it off then also a processing fee of 40 with no reason why on that either.

I filed my 2023 federal and state returns via TurboTax last year. Filing them online proved difficult and not particularly inexpensive. Since the early days of this year, I have been inundated with daily emails urging me to file again for 2024. One of their emails even stated that you could personally meet a local pro, discussing your return and physically dropping off paperwork. I was then 'matched' with a 'pro' who affirmed via chat that no, I would NOT be able to do that, but that she could walk me through it online. No thanks...more of a hassle than it's worth. I made it clear that I was not interested in moving forward, but have STILL received daily emails and voicemails that I have had to block. I feel deceived by TurboTax and plan to NEVER consider their 'services' again.