TurboTax

The worst experienced i got in US is turbotax!
I ordered by mistake and did not file. I called customer services several times to cancel the order and each time they told me I I can cancel and give me a form. Then I submitted and described why I want to cancel the order. But they never return, just told me:because our Satisfaction Guaranteed policy only covers TurboTax CD/Download products.
I am a person not like to cancel order. But this time it is really bad! There product not good. Many issues i have to call them to fix! I cannot fix myself!
Never use it! I used other software to file my tax return even though I paid turbotax!

This is the most $#*!ed up software company that has ever existed.

I just tried to re-open my old 2021 software and the system did some kind of update. Now when it wants to start up it is asking for an activation code that I don't have from the 2021 packaging.

Turbotax customer support is worthless and extremely stupid in trying to help fix this problem.

They can all go to hell in hand basket.

I'm giving it one star only because I can't give it zero. The software defaulted to standard deduction and cost me almost $900 in my state refund. When I tried to amend the return it calculated it wrong again. When I asked for a refund they denied it. I'll never use this product again.

Once I completed my taxes which I did myself and notice on check out they did not show the charges then you have no choice but to go to the next step and WOW my simple return was now costing $273 which again I did the taxes myself and did not choose assistance, waste of money those folks are just sent through a crash course so no real tax experience. I was charge $209 for some kind of assistance which I chose no on and then $64 now why the total is $273 not really sure some other hidden charges I'm sure.
So pissed I didn't even file the returns I just can't uses a fraudulent company. I will never use this program again. At these prices it would be better to just have them done but most of all charging for something you do nothing for is just illegal. I will definitely let folks I know not to uses this program slowly but surely, they will be replaced.

I've been using turbo tax for 8 years and I'm finally moving on. In 2019 my return was no given to me until 2021. This company just been messing me over I've had enough. This year return looks like it won't be here until 2023. Just a shame!
Out of no where I'm being audited every year like I'm a scammer, so I started paying for the plus benefits but I see now its just time to let it go and move on.

I received a ""Error 190 - click for solution" notice and when clicked the tab got a message "Page cannot be found" message. Turbotax has no tech support - when you call *******848 they send you a generic email that is totally unhelpful and they tell you to hold for a person their computer just hangs up on you. I called 3 different times totalling 55 minutes with the same result. I've been using Turbotax every year for the past 23 years - this year is my last- BE WARNED!

If I could give this 0 stars, I would. I bought Turbo Tax Deluxe and apparently could not get a refund after I decided to go with another company, due to my failed tax return.

What's worse is that this Turbo Tax Deluxe is not a one time payment. They'd get SO much more money if they did one time payments, rather than each year ask people to pay and pay and pay.

Their UI sucks too. It's too confusing, and if you want help then you have to jump through hoops just to find the customer service number. Also, their live chat bots aren't very smart either.

Don't waste your time and money with Turbo Tax. I recommend efile.com instead.

This has been the worst experience I've had with TT. I've been with them for over ten years but the UI this year I'd full of up sell stuff! How many times need I decline MAX? Credit Karma? Plus the UI is very buggy and keeps taking u back to screen after screen even after u complete them. Frustrating! Plus the rates now are too great. Won't be back!

They are worse than terrible. DO NOT USE Turbo Tax. You will be at risk. Their online service is full of problems (I just spent over an hour with their "help specialists", 2 of them, that could not figure out their system). I go back to them because it seems easier when they have my info on file... I just forget to figure in the many hours on the phone with their "specialists" that never come up with answers on how to move around in their own system. Lots of glitches, mistakes and generally a company that puts money into marketing and when it comes to making their system work, or helping customers... they have an I DON'T CARE attitude. Stay away from Turbo Tax.

I have been using turbotax for several years and never had a problem until now. I have been unemployed for most of 2020 and while filing this year there was questions about stimulus payments that I had included but the software said didn't need to file, for now I get a letter from the IRS saying I owe them 600 more $. I tried to call for some help on the situation and got some call center that sounded like it was in Manila. I always let it slide when I got charged to file " for free " but I am through. If I have to pay someone to fill out out a simple form I may as well pay someone that will be able to solve a problem should one arise. If I could give turbotax zero stars, I would!

Main page says that I can pay once and use for as many businesses as I need. You don't have a choice to download desktop version for mac so they force you to use super expensive online version with "assistance" that you will never use. Total scam. Eventually I wasn't able to transmit my tax returns and even "assistance"
Has no idea what's the problem. Thieves!

I've used TurboTax for years. I will never again use them. They tried to steal some of my refund. I called to get it back. They told me they double charged something. Lies! It's been a month and I'm still waiting. Don't used them!

Firstly, be careful of where you click. If you click something you may have charges added at the end for something you never actually wanted or used. Secondly, many question they ask you are vague. So, if you then look for help...they'll charge you. Thirdly, when you choose to pay your 2 $59 filing fees...they charge you $39 for the honor of paying them money. This company will get you by saying things are "free". This could not be further from the truth. This is blatant shady business practice and very much misleading. I would recommend staying away from TurboTax and the Intuit company as a whole as after you get hosed by them, they will then spam your email the rest of the year (and, of course as with all thing internet...they sell your info to the highest bidder). Work with them at your own risk. I will never use TurboTax again.

What was supposed to be free, they up-charged me three times. First for $89 because I had one item on schedule d, then a second $40 charge for filing in one state, which was supposed to be free. Then lastly would have charged another $30 to subtract from refund. Free LOL. Never again will I look at Turbo Tax.

I filed my taxes as a "S" Corporation. All went well I e-filed and it was received. Then the trouble started. I received a letter in the mail saying that the wrong form was used. I received it a couple of weeks later and no big deal filled it out and returned. Then I received a 6 page form with a 10 page instruction book on how to file for an S Corp from the IRS. I paid Turbo Tax to do my return and ended up doing it all again with out their help. I can't find a phone number to complain to Turbo Tax.

I always do my taxes myself so thought I would try the "Free" Turbo Tax because we have very simple tax returns. It was going along great and I was very impressed by how easy it was to use. Then I was told that since I had to file a schedule 3 I would have to upgrade for $59 to get a $400 credit. So, I thought, no big deal. Then...when it came time to file my state taxes it asked for another $59...very deceiving. I thought the first $59 covered Federal and State...because you can't do your state until you do your federal. Very disappointing. The site itself was awesome...very easy to use. But I think the "free" turbo tax should be explained WAY better up front. We pay enough in taxes I find it absurd that we need to pay extra to do them! But, I already had almost 2 hours invested so of course I paid the $126 fee.

Turbo Tax promises to refund one's money if dissatisfied, or if you get a higher refund elsewhere, and they did not. Turbo tax premium did not support the specific form I had from the sale of a second home, so I lost confidence in the program and had my taxes done by a professional. This professional saved me over $1000 from what I would have paid using Turbo Tax. I requested a refund at the very end of the 90 day refund period, filling in every field carefully, and attaching my receipt. I received a vague response saying there was missing information, my case was now closed, and that I would need to start the return process over. Of course I couldn't do that because it was past the return window, and I knew I had done everything perfectly the first time anyway. So, I gave up and decided to just warn others that you can't actually get a refund if you're dissatisfied.