Tumble Deal has garnered a largely positive reputation among customers, who frequently praise the quality of products, competitive pricing, and an engaging shopping experience. Many users appreciate the attentive and friendly customer service, highlighting quick responses and effective problem resolution. However, concerns arise regarding shipping delays and occasional issues with returns, which some customers find frustrating. Despite these drawbacks, the overall sentiment leans towards satisfaction, with numerous repeat customers eager to recommend the site. The company’s approach to customer care appears genuine, fostering loyalty and encouraging word-of-mouth promotion.
This summary is generated by AI, based on text from customer reviews
TumbleDeal's customer service is, simply put, AWESOME! They go out of their way to make sure you are totally satisfied and are so professional. I wish other companies/merchants/ manufactures were modeled after TumbleDeal!
I was very interested in TumbleDeal and I
Could not find the instructions on how to
Using the site. The response was amazing
Everyone involved were very professional and courteous. Making a return with the label was easy...
My experience was like none I have ever experience. They are on time with the shipments. I will continue to shop here for a very long time
After reading a review by a big newspaper I tried tumble deal. Ordered a couple of items and they arrived quickly they all appeared legit. Was disappointed with a pair of earrings, the stones were so tiny my 6 year old neighbors daughter didn't want them. Overall very happy with purchases
I'm a woman who loves bags. I have bags on top of bags, I used to buy and flip bags. Needless to say, I'm a bag lady! I was through the roof excited when I found Tumbledeal because I thought it was such a neat idea to auction bags and other items! I ordered the Payton Coach logo satchel. It was gorgeous in the picture and WAS real IN THE PICTURE. Then I received the bag... The bag was obviously fake. It came wrapped in plastic (real leather can not be wrapped in plastic because it needs to breathe), there was no dust bag, the hardware was chinsy and looked it, there was no serial number, AND on the Coach card inside of the bag, it was in Chinese. Also, the "Coach" tag on the outside of the bag was not lifted and indented. It said "Coach" on it and the writing was crooked. This website advertises REAL products, but SELLS fake ones and knock offs. I would not recommend this company to ANYONE. I spent $175 on this bag. I got my money back, but that's not the point. To buy an item thinking it's real, is horrible. You wait the time to get the item and then you are disappointed. To SEE a a real item, but get a fake one is horrible! Worst business experience of my life. Under Tumbledeal's return policy, it says that purses can not be returned, but I feel like this company KNOWS that they are doing bad and FALSE business and doesn't want to get reported so they rather just give you your money back to shut you up.
I was very happy shopping on TumbleDeal. I will be able to tell you more after I receive my order.
I made my first purchase last Saturday, a Coach handbag, and received it today. My order was confirmed right away via email, I received an email notifying me when the item shipped. I was able to track my item via the tracking tool on their website. After reading some of the other reviews, it seems people may not know how to track their orders when it's really quite simple. I was disappointed to see the shipping method started out via UPS but then changed mid-way to USPS which slowed the delivery time. None the less, my bag arrived by my mail carrier.
The handbag I purchased is authentic, raised leather tags with serial # and all, and it is exactly what I was expecting to receive. I did a search based on the product description online before I made my purchase and found the same bag available at Amazon for about $50 more than what I ended up "freezing" the price on so I am very pleased.
What I find myself doing now is waiting to see how low a price will drop, and if I miss out on the deal and try again when the item re-appears, I'm really just betting against myself now to see how low I'm willing to go before risking on missing out. It is a clever marketing idea and obviously works. I guess that's why they call it a gamble.
I will continue to monitor the site when I have an item in mind that I want to purchase to see if I can get it for a better price than elsewhere. I do see how people can get carried away buying items they weren't out to purchase in the first place if the price seems too good to be true. Kudos to their Marketing Team!
I bought 2 items, a Michael Kors handbag and Michael Kors sunglasses. The two packages arrived only after 3 business days and they were very nicely and carefully packaged. Both items are original and not fake. I read previous previews claiming that some of the handbags are fake but I took my chances anyway and ordered one and I'm glad I did! I am very pleased with the product and the service:-)
I was excited about the 'fun' site and ordered a few jewelry items. They do indeed have an incredible "magic" photographer! And descriptions are incomplete and inaccurate! The pieces I received are 'five & dime" quality. Don't be fooled by the silly 'retail prices".
They are nonsense and the site should be stopped from including them.
If site states item has $100 value - don't pay more than $7!
I returned every item I ordered - except for the watches they said were shipped, but were completely Out of Stock on.
Truly not worth the time!
Used online and got just what I needed the 1st time. It worked so well I kept looking and bought another item. Ya'll are great with great prices and I thank you.
Thank you so much for sharing your feedback, Linda! Please don't hesitate to reach out to support@tumbledeal.com if you need assistance with anything!
I have been watching the site. I do believe the price-dropping is a clever marketing scheme that encourages people to desire and purchase items. Have you noticed that items never reach rock-bottom price or zero, and that every item "sells?"
I think the higher prices at the onset are intentionally inflated and there is a set price for each item, which if reached, closes the round.
Items are advertised as sold and rounds closed, whether or not the item sells. A round soon re-opens and the cycle continues. The lowest price, I think, is predetermined.
You may find pretty good prices and you may find typical prices, similar to those at your local chain box-store. I doubt you'll find an absolutely great deal. It's not a real auction, not even a backwards auction. Have fun, and I hope you find what you're looking for at very good price; be careful that you don't get sucked in to trading the money you traded time for, to acquire too many things you don't need or really want at after all. It is a cute, active marketing ploy. That's just my opinion.
Hello Alyeska. My name is Blake and I'm a representative from Tumble Deal. I want to thank you for leaving your feedback today. You're right, our site's model is different than traditional auction formats. We would consider ourselves closer to a "dutch auction" as opposed to a traditional auction.
Instead of creating a set price, our model gives the consumer the option to choose the price they are willing to pay. Once it drops to the amount you want, just freeze it to lock it in at that price. We do, however, understand that there may be other sites where you can find the item at a less expensive price than Tumble Deal. That's why we encourage you to price check elsewhere, that way you are more familiar with how the item is priced on other sites or stores. Once you get an idea of how low the price is elsewhere, you can come back to Tumble Deal and wait for the item to drop below that price. This method ensures that you get the best possible deal every time.
We understand that this shopping model is not for everyone. But if you ever decide to come back, we are more than happy to answer any other questions you might have. Have a wonderful day!
I order a few kitchen items for my daughter. They are junk. They are all basically dollar store type of items. Total garbage all made in China. The worst of all was that one item arrived dirty. It was a set of stainless steal colanders. They had a fine sand type of material on them. It was so gross. I wrote them and emailed them and never heard back. This site was a total let down. DO NOT SHOP WITH THEM
Hello Lynn. My name is Blake and I'm a representative with Tumble Deal. I want to apologize for the poor quality of merchandise you received. We take product quality very seriously, which is why we want the opportunity to make it right.
It typically takes 12-24 hours to receive a response from support. However, we can look into it ASAP if you will reach out to us via private message here or on Facebook and provide the email used when signing up with us. Thanks!
I ordered a purse and I have emailed them twice for a shipping update with no response. Wish I had read these reviews first -- I think I have been taken for $200 :(
Hello. My name is Blake and I'm a representative with Tumble Deal. We are so sorry to hear that you haven't been getting our responses. Please send us a private message here or on Facebook with your Tumble Deal username and we will be happy to check on your order for you. Our apologies for the inconvenience. Thanks for giving us the opportunity to help you!
I bought a coach purse and they were several flaws that and cheap tags that were definitely not coach quality. Coach has a website that you can go to and report Tumbledeal for selling knockoffs. They are not authorized to sell coach products. They wrote a real smooth response but refused a refund they would just send me a voucher so I they could keep my money and force me to but more cheap garbage that I didn't want in the first place. They are very good at scamming consumers. They also said they were going to send me a shipping label and box to return the item, they never did. I would not call this customer service anything but lip service. Please take the time to report them to Coach and maybe if they get enough complaints they will investigate them and shut them down. You can also write to the attorney generals office and report their fraudulent activity so they can investigate them. I also don't trust all of the reviews that are over the top happy it is probably their employees making these posts to again mislead people. If they truly backed their products they would allow refunds because they wouldn't have any trouble selling an authentic coach bag at the prices you can get them for. I am personally out over $200.00 but I have reported them and have saved the purse as evidence and all of the emails from them. I hope you take the time to fight back and report them, they know exactly what they are selling to, you and that it's fake.
Hello Michele. My name is Blake and I'm a representative from Tumble Deal. We take many steps to ensure that the handbags offered on our site are legitimate and described accurately it its description. With that said, it's important to keep in mind that there are a lot of misinformation out there as to what to look for when verifying the legitimacy of a Coach handbag. For example, not all Coach handbags have a serial number. There are other things you can look for as well. We put this article together to help give you a better peace of mind knowing that the Coach purses are real. https://www.facebook.com/notes/tumble-deal/how-do-i-know-if-a-coach-bag-is-real-or-fake/1569860539902690
If you'd like to return your item, please contact us at support@tumbledeal.com and we'll be happy to assist you.
Received what I thought to b an authentic Coach bag. It came wrapped in a piece of plastic. Knew instantly it was FAKE. Called my credit card co. And they r reporting this to their fraud div. If u don't get a cloth "dust bag" with coach that is the first signal. Secondly, label inside had no serial # and no mention of leather, just "made from the finest materials".
I am going to my Coach store tomorrow to verify authenticity. Now tumble is noting that bag is final sale. It will b for me. Never again. If it sounds too good to b true, it is a knock-off, and not a very good one at that. I paid $160.00, for $75.00 more I could have the real deal at the Coach Outlet near me. I don't know how they r being allowed to sell this junk.
Hello Susan. My name is Blake and I'm a representative here at Tumble Deal. We can assure you that the handbags offered on our site are legitimate and from the brand stated in the description. If you are not happy with the handbag, feel free to reach out to us at support@tumbledeal.com and we'll assist with a refund.
I ordered a leather Coach purse. I received a box with a purse in it that was obviously a knock off. I took it to the Coach store and confirmed that the purse was a fake. So disappointed!
Hello Julie. We take product quality very seriously and want to assure you that we take steps to ensure that all items offered on our site are legitimate and exactly as described. If you feel that you did not get the item you intended on purchasing, please reach out to us at support@TumbleDeal.com and we will be happy to look into it further and assist with a resolution. Thank you for taking the time to write this review and for giving us an opportunity to make it right!
Long story short, a return I made to tumble deal, in which I admit I did not follow the process they suggest on their website was lost in the mail. I sent the package back refused via USPS when I should have taken it to UPS. After two months of trying to track down the package, tumble deal discovered it was sent back under a completely different tracking number and refunded my order. UPS and USPS were of little assistance, and even when I got extremely frustrated, a representative named Erik was always respectful and kept me calm. Had I never returned the item I would've been very satisfied with the shipping and product I received as well. I highly recommend this website.
Thanks so much for taking the time to leave this thoughtful review, Melissa! I am Blake, a representative with Tumble Deal. We're so happy to hear that we could take care of your refund, although we do apologize for the initial inconvenience. Erik is a great member of our team, and we'll be sure to pass your kind words along to him. If there is anything you need assistance with, please don't hesitate to reach out to us at support@TumbleDeal.com.
Best,
Blake
I paid for a Michael Kors purse and received an OBVIOUSLY cheap fake knockoff! Very upset and disappointed.
Hello. My name is Blake and I'm a representative here at Tumble Deal. We can assure you that all purses and handbags offered on our site are legitimate and absolutely not a knockoff. We take customer feedback like this very seriously. If you would like more info regarding the authenticity of your purse, or if you'd like to set up a return, please reach out to us at support@TumbleDeal.com and we will be happy to take care of you and work towards a resolution.
Answer: Because this site is terrible! I wasted too much money before I realized it. Move on. Go to trendsy.com real people selling real items!
Answer: The Coach purse we received was a plastic knock-off, even though the one I purchased was advertised as being made out of leather. It seems some people receive authentic Coach purses; others, like me, don't, regardless of what Blake B, the TumbleDeal PR rep, says. Buy at your own risk. They have a disclaimer that you can't return handbags although they took mine back.
Answer: I've seen several comments saying they got "fakes"... I would never buy purses from them---try a discount mall with brand names.
Answer: They will probably be junk. The quality of the items are so poor. Expect to be highly disappointed. Try Amazon.
Answer: Every thing I have ordered has been advertised and delivered new. I have seen events where pre- loved merchandise has been offered, but I have not purchased from these particular events.
Answer: You are so right! Mine is fake also.
Answer: It's not true!
Answer: Handbags are fakes; I can vouch for the fakery on he coach purses. I was taken, but should have known better. My bad.
Answer: Hi Karen. My name is Blake and I'm a representative from Tumble Deal. I want to give you a little peace of mind that all items on our site are legitimate and as described in the product description/title. If the description states that it is a Swarovski, then rest assured it is Swarovski. Feel free to reach out to us at support@TumbleDeal.com if you have questions about any particular item and we will be happy to provide any information you need. Thanks for checking us out! Hope you 'tumble' into some great deals!
Need help determining if your Coach handbag is real? Read our helpful guide here: https://www.facebook.com/notes/tumble-deal/how-do-i-know-if-a-coach-bag-is-real-or-fake/1569860539902690
Hello Andrea.
My name is Blake and I'm a representative for Tumble Deal. I first want to apologize that the quality of the handbag you received didn't meet your expectations. We're happy to hear that we were able to take care of your return with no problems. Nevertheless, we want you to know that product quality is very important to us. We go to great lengths to make sure that our handbags are legitimate and 100% as described. If the products we offer is anything less than what is stated in the description, we want to know about it. We use feedback like this to continuously improve the items we offer on our site. Again, we're glad that there were no issues with the return. Thank you for taking the time to provide your feedback!