Trivago

I booked a hotel through Trivago in June and was referred to the Clever-hotels website (run by Nalvear GmBH in Hamburg Germany). We received an email on Friday to say that the company had gone into insolvency and the booking has been cancelled. Now, we assumed this was bad luck-bad news but these things happen... that is until we searched online for this company and discovered that people have been having problems with this company since 2012 and had been complaining to Trivago about it for months PRIOR to us booking our hotel (that will teach me for trusting Trivago and not doing my own research on the hotel-lesson learnt on my part!). It seems that clever-hotels was trading under another name which then went into insolvency, then changed to Navlear-GmBH-which has now gone into insolvency-how long until they change their name again and Trivago allows us to book a hotel with these scam-artists?

I realise that Trivago cannot be held responsible for every travel company that goes bust, but I do believe they have a responsibility to act upon information suggesting that a website they are advertising is a scam and remove that website from theirs otherwise they are as guilty in the scam-I bet their commission was still paid while all of the customers hotel rooms have not been!

I was looking for one night accommodation in Rome, clicked on the Trivago site, selected the date as 22 September 2016 (out on the 23rd). A number of hotels came up so I selected the Romanico Palace and Trivago transferred me to another site called Hoteling. I liked the price so I filled out the details quickly as there is a clock pushing you along by counting down the seconds. All this time I thought the original date of 22nd September was still in effect as this was what I entered originally. However, unknown to me, because there isn't a clear invoice detailing dates and prices I bought the booking. Then up pops another window giving me a JULY date! Where did that come from?! I cancelled quickly hopefully it hadn't gone through but to no avail. I was stung! Hoteling won't refund the money which I believe I was wrongfully taken from me due to an error in their system. I asked Hoteling to just transfer the funds the to date that I want but they also refuse to do this. I now notice that there are a large number of bad reports about the conduct of Hoteling and from my very bad experience I advise everyone to avoid using Hoteling at all cost. I can't understand why Trivago uses this company. In my opinion Hoteling isn't a reputable company. Beware Hoteling.

I had booked a flight from Madison, Wi to Seattle, Wa in September. Plan was to leave Madison on Dec. 22nd and be with my daughter and grandchildren in Seattle for Christmas. I received a confirmation email from Orbitz on Sunday Dec. 20,2015, confirming the flight. So, I showed up at the airport on Dec. 22,2015, and was told I no longer had a flight. American Airlines told me that Orbitz had switched me to United. The United flight had left sometime around 8 AM and there were no more flights. United told me that Orbitz had canceled me on the flight. Subsequently, I spent about 3.5 hours on the phone with Orbitz, crouched in a bent position because there was no where to sit, trying to find a way to get to Seattle. Orbitz just continued to blame ME for my not having a flight, saying they had emailed me in October telling me my flight had been changed. Wrong. Orbitz emailed me in October telling me my flight on American had been moved from 1:30 PM to 12; 30 PM on Dec. 22nd. Nothing else. And I have all the emails to prove this. I was devastated that I couldn't get to Seattle for this long-planned-for Christmas celebration. Ultimately, I left the airport with no resolution, just blame of me, went home, and spent the next 2 days attempting to get resolution from Orbitz. Nothing. My sister then joined in attempting to get something from Orbitz. Orbitz just continued to blame me. And, then, they blamed United. Suffice it to say, there has been no resolution. Christmas with my family was ruined. I will NEVER use Orbitz again and I highly recommend no one else use Orbitz again.

One month ago I have searched a hotel in Kefalonia, Greece via Trivago. In the list of hotels Trivago offered for the requested destination, I found a suitable one, which had address confirmed ( Poros, Kefalonia, Greece).

I booked this hotel through Booking.com, as Trivago redirected me to.

Yesterday, exactly 3 days prior my journey of 1200km by car, a hotel owner gives me a phone call to agree on time of arrival, and we both realize that the hotel that has been booked is not at Kefalonia at all. It is in fact on the opposite part of Greece, on the island of Poros, 7 hours ( 400km) away from my wanted destination. I cannot cancel my booking, or I would have to pay full amount ( 1040), so I have to travel now to a NON-WANTED destination, I have additional cost of booking another sleep over room along the route, as my voyage is now 14,5 hours drive instead of 10. I have to rearrange my travel times, as I have to start the journey one day in advance. What a waste of money and time, thanks to TRIVAGO. This is a very negative first experience with Trivago.

This has lasted over a year, with promises that trivago will look into the matter. Last year ibooked 2 rooms at the Zion Lodge in Utah for 3 knight. When i arrived at the lodge with my wife and her 2 elderly parents we were told there was no reservation and no rooms available, Trivago never booked the rooms. The manager at the lodge after about 2 hours was able to find me 2 rooms at LaQuinta outside the park. Trivago took the money for the reservstion immediately upon booking. Zion Lodge manager told me this is not the first time trivago has done that. We were inconveninced because we had a lower grade rooms, no fireplace, smaller and ended up outside the park, Trivago offered me a compensation of 10%. I refused because the inconvenience was no even near what hardship it cause me and my inlaws. I was told that this would be investigated at a higher level, It has been 1year and 2 months and i havent received any communications from management. They are trying to discourage me from this claim by keeping silent, well i'm still here and here is my story. Trivago, I hope this happens to one of your elderly family members then you will see what its like. Still waiting.

Since Trivago includes scammers in its listings, you could get cheated. You may see something that is cheaper than the well know brands like Expedia and book through them. Your credit card will be charged but you will not have a hotel room at the end of it all. This is what happened to me:

I was looking for hotels in Cancun and remembered the Trivago ads and decided to give them a try. It was very easy to use, I found prices that were cheaper by ~ $50 - $100. I decided to book through them. I tried Otel.com and my card did not get through. It said international transaction refused. So I decided to go with Hoteling.com. Everything went smoothly saw the reference number screen etc. But I never got a confirmation email. I followed up with them and received this email three days later.

"I am very sorry to inform that we were unable to confirm your booking. However full refund has already been processed and should appear on your account within the next 14 days, depending on bank clearing times."

Notice they did not offer to make it right!

Since they did not deliver, I can easily dispute these charges with my credit card company.

I took a vacation day to book my vacation. My time is worth a lot. Now I have to go back and look for other hotels and meanwhile prices would have gone up (travelling during the peak season).

I have decided to invest my lunch time to post these reviews in as many websites as possible. Please help others by reposting and sharing wherever possible.

If this will save one person from going through my experience, the precious time spent writing this review (and posting it) will be well worth it!

This is a message sent to the on avenue I could find for Trivago. Please read below. I've yet to receive a reply. I'll NEVER use a third party to book my reservations. I'll call directly to the source. I do have to say that Cancelon has bent over backwards trying to assist me, but can't give me a product they don't have and has never had in their inventory.

I booked through Trivago's website for a room at World Mark - Kingstown Reef. I have my confirmation to show this. I tried to call the support number shown on the confirmation letter to no avail. I was looking over my credit statement and noticed a charge that I wasn't familiar with. I called the # on the CC statement and got Cancelon. While on the phone I confirmed my reservations in detail. My confirmation from Trivago shows me stating in one place and they, Cancelon, have me booked in another hotel by the name of Blue Tree Resort. Now what if I have driven 7 hours and not been able to check in. I've tried to locate a telephone number for your company, Trivago, which all are not working. They, Canelon, are saying the problem must be on Trivago's end.
Jamie McCay
*******@knology.net
--
This e-mail was sent from the Booking Site Difficulties contact form on trivago support pages
Hotel and Location: WorldMark Orlando
Booking Site: Cancelon
Booking Reference: *******
Check-in: 2017-01-25
Check-out: 2017-01-27

On February 28,2015 we used trivago to book a hotel in Naples, Florida. After choosing a hotel we were directed through trivago to the web site Easytobook.com. We booked the hotel for four nights April 24th through April 28th. Our MasterCard was charged for the $496.04 and we received an e-mail confirming the booking.
On April 23rd we called the hotel to confirm our reservations and were told that Easytobook.com had cancelled our reservation saying "due to the guest will not travel". We never cancelled our reservation. Upon calling Easytobook.com we were told the reservation was "cancelled due to a technical issue." We believe we were scammed.
After several phone calls Easytobook agreed to credit our MasterCard for the $496.04. They didn't offer to rebook at the hotel. With only 24 hours to our departure the only available room at the hotel cost us $1,130.76 or $634.72 more than the confirmed rate.
We have requested trivago and Easytobook.com to honor the original reservation rate and reimburse us for the $634.72. Both parties have refused. We find this business practice unprofessional and unethical.

We booked with Trivago in April of 2018. They then transferred us to another company hotel power to book our stay for Orlando. Once we booked and paid for our room which was a standard suite which showed a king bed icon on the website, we received an email stating our room was undefined room. We then called the hotel to determine what undefined room meant which they stated that it could be a twin bed or queen bed only.
We then called hotel power and spoke to someone who seemed to clarify it up for us and sent us a new email that started we had a standard suite and advised us that a standard suite came with a king bed.

2 months later when we arrived at the holiday inn for our vacation, our room was either going to be a queen with bunk beds or two queens. We then called Trivago and they advised me that I needed to prove to them that where it shows that it was booked for a king bed and wouldnt do anything for us. MIND YOU THEY SAID THERE WAS NO NOTES THAT ANYONE HAD SPOKEN TO US 2 MONTHS PRIOR. Luckily the hotel manager advised us that they had similar issues when booking through Trivago and helped us out with a king room the next day. WE WILL NEVER USE TRIVAGO AGAIN.