Trivago

Checking the Trivago index I found the system quite "foggy".
Despite of Trivago claims trasparency it is impossible to check the reviews: some of them are public and for some of them it is impossible to read the reviews or even to know which are the sources.
I notice it when I was wandering in the web to pick up suggestions for my next holiday and I noticed that 1 of my hotel candidates in the Trivago index was overtaken by other hotels of the same area that were positioned much below my candidate in the following index: Trip Advisor, Google+, Booking.com, Agoda, Expedia.
Then I checked again the Trivago Index, the pubblic one was coherent with what I already knew, my candidate was in much better a position than those hotel winning in trivago, but the other part of trivago index, the misterious one with the hidden sources, makes my candidate being overtaken by the others.
After wich I follow checking all the most important OTA in the web, it was quite an easy task, in none I could find any info or index that could support the trivago index. Trivago was the only index on the web where my hotel candidate was not in first position in his area and trivago was the only one where it is impossible to check all the reviews.
Why? Who knows.
Anyway, for sure I shall not take in consideration the Trivago index to decide my holidays anymore.

I like they unique design, they help me many times, but you should take care to choose you design, due expensive Cancel fee.

Hi to all especially people that are considering staying at oaks on Collins. I booked a room and was expecting a lot more, for starters you have to pay $64 for parking or $32 if you get a voucher, the car park roof is 2.1mtrs high so if you have a landcruiser don't bother, The room was another thing, I walked in went to put a Coldy in the fridge, the fridge was hot turned it up full, my wife went to use the toilet and said the seat was loose and dirty then could not believe 1ply toilet paper, the shower recess was a site the drain plug was broken and the silicone joints looked like a preschool kid finished it, the floor was dirty the curtains had hand prints and the flowers on the table were full of dust. I washed up and said to my wife well one night that's it.We went to the restaurant and there was only three couples including us so I thought this was good shouldn't take long, we sat down and were brought a glass of water and the menu, The menu is very plain so don't expect to much, 45+min later we received the garlic bread we ate it and it was good then waited, 20+min for our main meal still only the one glass of water, the waitress not even returning until we had finished, I wouldn't like to see the restaurant buisy, my wife couldn't believe it as she is a chef never again so be warned?

I went to this site to book a hotel for 2 daysin fl. I booked a site and at the end they charged me a 40 dollar cleaning fee. I called back and said i wanted to cancell because of the extra 40 dollR cleaning fee. They told me if i spent 2 more dollars and i could get a hotel room with out paying a cleaning fee. So i paid more and had my room. Upon going there the hotel manager said if i came two hours eary i had to pay a 50 early fee, i said no ill go out to eat and wait till 3:00 pm. They called someone else and he said i could stay without the 50 dollar fee, BUT he said they were no longer honoring this company as they dont pay there bills. Then hetells us that we look tired so we could have a room but there was a 40 dollar cleaning fee.! Now they had Already charged my charge card when i first called so i could mot get my money back! The room was horrible! I took pictures! Springs out of chairs, bleach spits all over the carpet, table and bar chairs with holes and misding fabric all over! It was a room no one had used for months at best. Maybe 5 or 6 cars in the entire place. What a rip off and over charged from this company! L6Nf

I was booking a room for the first time with trivago. I need a room for that evening. I figured I would try this company for the first time. I found the site very hard to navigate through. I called the sales representative on the phone and I told them of my situation. I thought my booking was complete and I completed the transaction. With a rep on the phone from trivago I explained that I never choose a date. Then I noticed that it was 1 week from the date I was actually trying to book. I immediately told the agent that I was currently on the phone with. The agent said sorry but NO refunds. I told the agent who I was on the phone with during the entire transaction of what just happened, but refused to change the date and no refunds. Bottom line I hung up the phone and called Expedia and got my room. Also I am thankful to have Amex because they gave me my money back as a courtesy, because trivago would not. Not even give me a credit for a future stay. I would never use them again and there prices were high on rooms then other sites. All around bad experience with them. I will share my story with any other company rating sites. This was not customer service that I would exspect from any company.

Https :// www.contacthelp. Com/Trivago/phone-number/Customer%20Service *******439. I had to update my review due to "insulting my intelligence". There clearly is a phone number located to contact customer service. That's the number I called to help me through my process. The person I spoke on the phone clearly saw my order and we were communicating back-and-forth. Even then I had a bad result. You use and you lose.