Trivago

OMG, this is the WORST website! I hired a lawyer to reach an agreement with Brackenridge House B&B contingent that I delete negative posts. Somehow, Google forwarded my review to Trivago and they WILL NOT delete my post which is costing me a recovery of $1,650! I have deleted my Google post and emailed Trivago FOUR times, also called transcontinental long distance to Dusseldorf Germany. DusselDORKS repeatedly reply they cannot delete my post. Danke nein. Google forwarded the post and is not returning my emails either.
Jillian Fina

Live in australia. Used trivago.com.au to book a room in cairns. They diverted me to an american web site without making it clear. Charged the wrong price plus I ended up incurring an international transaction surcharge on my cc.
Trivago have not replied to any of a number of my attempts to sort this out. Would never recommend trivago to anyone. Very deceptive business practices and zero accountability when it comes to customer service.

Dear Patrick,
As far as I can tell this review doesn't give me an online option to respond to your response. From the beginning though, before I even posted this review I emailed the address you provided. Upon not hearing back I then posted this review.

I have since heard back from a rep from trivago. Sadly the response was very cold and automatic. Basically said I should have known better. Never in the reply did your rep mention the misquote, wrong billing practices and other frustrations I provided.

To be clear, when I booked it I went to www.trivago.com.au and it clearlly stated australian dollars.
I stand by my orignal statement, for this transaction, trivago was deceptive and customer skills were and are woefully inadequate. IE more than happy to lay the blame on both me and the booking web site instead of even remotely thinking it was a mistake on trivago's business practices.

Trivago approached my hotel offering free professional pictures of my property. They said it's totally free. A week after photos were taken, they rang saying they want to show me how to take advantage of bookings with no commission. The lady that called asked me to sit in front of a computer. I was taken aback because of her pushy approach. I asked whether I would need to manage yet another extranet page updating availability and she said no. So I asked how the cheese comes free. It transpired that there's a £500 annual fee. I said no and I was bombarded with jabbering about how much traffic they have generated in the last year and how much I would have saved with their offer. So I said if you ask me to trust you will generate so many bookings for me, generate them and trust me I will pay you. I'll be a fool not to pay as they'll stop generating business for me. Of course, no corporation trust anyone even an ounce, they want other to put trust in them. And pay upfront. Next day they can be out of business and "transform" themselves into a new venture, So I wish them good luck with their deceiving methods to generate business.

Buyers beware, I booked a room over the Memorial day weekend May 28th - 30th in New Orleans, I did notice that while deciding on the Hotel brand that I was moved to AMOMA site.

Picked the Hotel, drive 7 hours only to arrive at the Hotel and told that their was NO reservation for me, called the number on my confirmation, on hold for almost 30 minutes to finely talk with someone from Switzerland. She says the Hotel is the issue, I hand my cell to the Hotel manager, he tells her their is no reservation and also NO rooms available.

So fast forward, I have been battling AMOMA and Trivago not since May 30th, they say I never showed up to the Hotel, Wow, what a dishonest business these people are running.

I've had not to dispute this through my credit card company, I will NEVER use these people again, I suggest that folks use another service or just book direct.

I wish I had read reviews before they stole $550.00 from me, BEWARE...

If you are a Canadian and are using Trivago.ca. Don't assume the booking site is in Canada. I booked a hotel in Canada for a Canadian hotel through what I thought was the hotel's own website. It was, however, a U.S. booking company and the charges on my Visa were in USD. I cancelled the trip next day, after realizing what had happened, The following day a refund appeared on my Visa but was 10% less than the amount I was charged the day before. Fluctuating currencies and buying and selling in USD accounted for the difference according to the booking company. So once again YOU MUST PAY ATTENTION TO THE CURRENCY YOU ARE BEING CHARGED IN. I didn't notice the USD charges until I saw my Visa on line and looked at the booking summary.

I can no longer recommend Trivago. Their advertising got to me and I used the site based on their ads. However, my recent experience was a total dud.

I booked a hotel and it turned out the booking agency (Hotel Power, which I definitely do not recommend) was a place that automatically enrolls you in a "free trial."

While not an outright scam, the free trial means that you, the customer who absolutely never asked for this, are enrolled in some VIP concierge service that you have to pay for after 90 days. So I then had to waste my time cancelling this "VIP service" I never asked for. Trivago did not warn me it was sending me to a "members only" booking site. I hate having to waste my time and I hate it even more because I felt that the booking site that Trivago led me to was totally misleading.

Also, in case you are wondering, there is nothing VIP about the Hotel Power experience. Nothing was wrong with our reservation on Hotel Power, but if they actually want a customer they could have done something to show why they matter, like get a kickback from the hotel for free water in the room, or a free drink at the bar, or free early check in or something. Nothing special, not a service I'd pay for.

When we checked in and entered our room, there was a mess! Half full trash bins, half used conditioner left besides the sink, used toilet paper roll on the floor under the sink,...
My sister in the shower found out that there was no shampoo at all... only conditioners and body shampoos! Shouldn't have they checked that before we checked in?!
Only two really small elevators, so that we had to wait for so long each time, that My sister and I preferred to use the steps like the hotel staff most of the time!
The terrible point was that most of the staff, I can say 80 percent, had no face masks on (unless in the restaurant) even in the elevator which was worrying corona wise!
A few times I found dirty plates and cups in self-service restaurant of the hotel at breakfast!
We got along with all defects at the hotel for three nights and then the worst thing happened to us on our last day stay at the hotel! We had booked a three bed room but when I told them that there was a problem in the restroom (from the first day, each time we took a shower the floor was full of water) they asked us to move to a two bed room in a hurry "in ten minutes" in order to fix the leaking pipe! I told them that we were three people and they said they would add one extra bed to our room... It was 10 a. M! We were about to leave the hotel at 1 p. M and I reminded them at the reception desk to add an extra bed to our room and the receptionist took a note to do that! We got back to the hotel at 10 p.m... still no extra bed in the room! Called the reception, went down to them... each time he said I will sort it out in ten minutes! NOTHING happened and even no reply from them till 11:10 p. M when I was really angry and the receptionist told me they had no bed to add to our room and we could sleep on the sofa although we had paid for three beds!
I wanted to talk to the manager or his boss which he refused to call them... in the end after more than thirteen hours and getting angry with them and going up and down for 1:30 hours... a mattress on the floor for the third person to sleep on!
Such a great five star hotel in Istanbul! :((

I booked a reservation with Trivago for the Tillary Hotel in Brooklyn for the night of Sat 2/1718. They filtered me through a site called Amoma. I totally understand hotel booking policies as I travel often. This was a quick trip to visit our daughter. However we have to travel 4 hours by car to see her. Unfortunately, New York is having a snow storm tonight which would impede our travel back early on Sunday morning. I called Amoma on Fri night to explain that I would need to cancel my reservation & would probably re-book in 2 weeks. The rep I spoke to was Ingrid & she advised that she would call back in a couple of hours with an answer. I did not receive that call. I did find this morning an e-mail from Chris@ Amoma that they would not re-fund my reservation money back. I wrote back to Chris stating that it was beyond my control to come to Brooklyn for travel & safety reasons for my family. It's too bad that corporate greed has taken over this country I guess they really need the little guy's money. Unfortunately, this review has to stand as a negative for Trivago & Amamo...

Dear Trivago,
I used your website to try to book a room for my wife and daughter for the night of 01/21/2017. Your site showed Otel.com with the cheapest fair for that night, so I booked through them, and they sent a voucher for the night of 02/12/2017 instead of 01/21/2017. I tried to contact them by phone and email, but their phone in Istanbul went unanswered and there was no way to email them.
I re-booked for the correct evening on Hotels.com, and everything went smooth with that. I also cancelled the reservation with Otel.com on their website and received their confirmation that the room was cancelled (Tracking Number *******) well within their cancellation timeline to receive a complete refund. To date however, I have not received said refund of $153.06 USD.
I have since done research on Otel.com, and they seem to have a habit of ripping off customers. I will contact my bank to see if I can get my money clawed back through VISA. Also, since Trivago sees fit to let scam artists like Otel.com troll their website looking for people to rip off, I have crossed Trivago off of my list of travel websites and will never use you again.
Sincerely,
Andy Bauman