Trivago

Trivago is wasting their money with an awful ad campaign in the US. I reached out to the Marketing Department, and have not received a reply.
I travel quite a bit and use a few different platforms, apps and tools. I advise others on travel and am often asked what tools I use for booking travel. I am well within the target audience for Trivago.
Based on their awful ad, I would never use them.

They advertise a price and clearly state that the reservation is cancelable. Click on link, enter CC info, get a confirmation that reservation is non refundable. They hide behind the booking company and they're not responsible for the change in terms. Complete BS of a business model. There's a reason that they've been fined by governments for fraud. Only by stopping using them, will they go away for good.

I used Trivago to stay at a Days Inn in Ontario Canada. I booked for 2 nights then decided to stay an extra night. I paid the motel directly for the extra night. When I checked my credit card statement I found there was no difference in price. Which begs the question, why not just book directly with the motel/hotel yourself?

They would not refund or change the dates of my hotel stay. They don't really mean cancel the reservation 24 hours before. I will never use trivago again. I will call the Hotel and make my reservation.

Price is different when you are going to book. What is the use of a comparing site when prices are not correct shown on Trivago. It's not the booking site. Prices on Booking and Agora are mostly 2 or 3 times the price shown on Trivago when you click on the Trivago price.

I need my refund back my booking was booked the wrong date call and spoke to someone after two days of getting someone to finally answer said I had to wait 24 which it has been no one answered and still waiting on a refund which I haven't received and they took my money I need my money back don't have money to give away!

I was led to believe I was booking directly through the hotel and it was not labeled Trivago.after calling and making reservation my message from them said Trivago.My daughter to.d me she got a much lower rate going directly through the hotel.I told her I was duped because it looked like I was going directly through the hotel.I also said I may want to cancel at the ti e and they said I could but added an additional 7 dollars to my reservation.I canceled and when I called to cancel they said they were adding another additional fee.what a deceptive and horrible business.Yoy get a higher rate and they rip people off.Do not use them.

Booked a room with Days Inn Wyndham Effingham Illinois. The event we were going to attend ( FUNFEST) canceled all but one day for event. We called and canceled our hotel reservations for September 14th through 18th of 2022 on May 10th 2022. We have just given that money to someone because we cannot get a refund. We should have called and booked directly, ended up costing us much more than we would have saved going through this company. Very dishonest! Lesson learned!

Surprised to see so many 1 star ratings for Trivago. Found it helpful several times when looking for a decent hotel deal. Don't travel much, so maybe I'm not as picky.

I do have specific requirements such as an in-room refrigerator and microwave. Trivago let's me filter hotels for both.

I learned that if I had stepped into the chosen hotel, my rate would be $22 cheaper than booking through Trivago. Now I find that Trivago booked me not only for last night in Tennessee but has also booked me for three days from now in New Mexico via Priceline! There is absolutely no way to get hold of Trivago and get it made right. Priceline says "Too bad, so sad" and hotel refers everything back to 'the third carrier'. The minor convenience now seems not worth the costs.

Was looking for low priced rooms for night of 10 Oct, check out the next day. Trivago showed rooms for under $200 but when you click on the deals, next window shows it does not exist. Refreshed browser, tried again 30 minutes later. Non existent deals still there. Tried another browser, same false deals posted. What a waste of time.

After all these false deals up for hours, I have little faith in the credibility of Trivago. A world class, quality website would ensure all deals exist. Showing the same false ones for hours isn't cutting it. Trivago can do better. Problem is it doesn't.

I would like to pass comment on Trivago and shed a little light on the company. Firstly it is at least 66% part owned by Expedia so Expedia and its affiliates have a vested interest in it.
As an accommodation provider we have been trying for some extended period to get our business removed from their website as the data pertaining to the business is erroneous. Like those that use the site to book accommodation and then cant get a response I sympathize with you regarding their lack of communication. Numerous emails from us to them result in an auto generated email or a response that advises us to "sign up" and make the changes ourselves. Trivago are obstructionist, they do not respond to emails if they do it is always putting the responsibility back onto the other party or offering excuses as to why they cant do things. But then this is a company that allegedly offers free beer and breakfast to its employees why would you deal with them.

Tried to book a hotel same night. Didn't notice that default dates were more than a week out!
No way to get a refund.
Not happy!

Trivago subsequently contacted me and kindly offered to pay the difference.
I suspect that the default dates are chosen by looking for the cheapest rates within a few weeks. Just be sure you check the dates before searching or booking!