TopCashbackReviews 988

Whenever there were small cashback sums (10-30$) they will usually pay.
Then, on bigger purchases with bigger cashback, problems arise and of course they find all the reasons in the World to avoid paying (referrals, agencies, etc.)
Stay away! Very slow customer service (months)!

Was supposed to get $75 cashback on large order from Mint Mobile, also small cashback from Paula's Skincare. Neither was tracked, sent claims, today I noticed on my claim that they have attached the current offer from Mint Mobile of $20 to my claim! They keep asking for an order no starting with MT, well my order no starts with MMO! I'll be sticking with Rakuten, so much more professional! DO NOT BUY WITH TOPCASHBACK, you will NEVER get your money!

Still waiting. While TopCashBack does it shell game of not paying. I have no idea how they get so many good ratings. I suggest you look elsewhere, like an organization that rates a businesses practices. And you'll find that this business doesn't measure up. Why? Cause they blame everyone else. If a business doesn't accept responsibility for anything, then they have no integrity. Stay away. Far away.

If you use TopCashBack don't fail for the extra % if you redeem a giftcard my account got hacked and someone redeemed $82usd worth of Sephora giftcards. I had tried to use it the day before and added it to my Sephora account and the next day when i went to order the balances were zero. They couldve cancelled those giftcards and reissued it to the account and the shipments at Sephora wouldn't have been shipped. I contacted them and they said no other IP adresses have logged in and that either the "hackers had access to my phone" or that no such occurance happened. I sent them screen shots of a bunch of ip addresses trying to log into my email. My email and paypal ended up hacked. Apparently my account is secure and another account isn't needed. Also if you try to use those promotions of get $3 extra that never applies (you can even see that its an on going issue)

Overall $#*!ty customer service who accused me of lying.

Did 3 big transactions with aliexpress and banggood over a 3 months span and during that time, all my items were shipped more than a month and each time I contacted them, they would say the following:

"We do everything we can to help our members get the cashback on their purchases however I'm afraid that there is little more we are able to do for AliExpress purchases since they aren't accepting our missing cashback claims."

If you know these retailers like aliexpress and banggood cannot accept your missing cashback claims, then why have them as a partner, to begin with. All 3 answers were identical as if a bot is answering these or customer services have canned responses to just copy and paste to customers.

I will completely stupid enough to think that their site offering much higher cashback compared to others like rakuten etc... Now I know why they do that, it's all pure deceiving and unethical practices, not sure why they are still in business.

P. S: All their positive reviews are bought and are probably fake, please don't be fooled as I did.

Don't waste your time. They won't pay out the cash back... especially if its high. They will give you ever excuse in the book and even if you follow everything to a "T" they will end it with the vendor didn't approve the purchase. Well i called the vendor and they said they have no clue who top cash back is and that they don't approve of any non sense like that. They do know who ebates/rakuten is and they were fine with them. List of excuses by toipcashback to not approve cash back:

You used a coupon code.
You missed clicked
The purchase wasn't your last click
You weren't signed in when you made the purchase
Birds were flying in the sky
A kitty cat named sam said No.
The vendor ultimately didn't approve the purchase.

After having used TCB for a while now and lodging several missing cashback claims, I can say they have a very low success rate and high defect rate. Their system will record one visit and miss five so you're better off settling with lesser CB elsewhere but get it for sure rather than taking your chances here and being denied. With them, once denied always denied. They never reverse their decisions even in the face of bold evidence. Their customer service agents will very apologetically give you a cliched response that their site wasnt the last referred before making your purchase or that you did not clear your cookies or some other rubbish and you'll never see your money esp when it matters the most. I have spent innumerable hours and tons of energy going back and forth with them on some high dollar purchases that I made through their site when other sites had a zero CB offer, but to no avail. I have decided to ultimately quit using them after all. They dont have mechanisms in place and leave much to be desired. Attaching a sample of their common response that you're tired of reading over and over.

EDIT: After writing the review I did get in contact with Dominique through the promotions email on their reply and she definitely made it right! She worked with her team and reviewed my case and honored all the cash back and did it quickly! I've received my Visa cards and am looking forward to making more purchases and earning more cash back. Thanks again Dominique and Topcashback!

Getting any money from them is like pulling teeth and there are many better options for cashback out there. My wife and I opened 2 accounts and I referred her so we would be entitled to a sign up bonus. The emails were very similar and they did not like that saying that only one person was managing both. We made 4 purchases, 2 on each account. They said we would need to close/merge to only one and I would have to forfeit any "new" deals on one of the accounts and would receive on only one of them. After offering that, they come back and say that no sign up bonus or what they consider new member deals will be paid. They had sent emails with a "purchase $10 or more and get $10 back" and do not want to honor even that. If you want to be a masochist and an optimist thinking it won't happen to you, good luck!

I'm sticking to Rakuten. I've submitted several claims since 2019 and TopCashBack has NEVER responded to me. My last online purchase at Sam's Club was supposed to give me 10% cash back - sounds great when you're buying a laptop and you're "supposed to" earn 10 % cash back. That 10% amounted to almost $90 back back. I checked my account and instead of "pending" or "payable"... it was "canceled $0.00" less than an our later. WHAT A JOKE! I submitted another claim knowing they will never ever respond to me, but it's worth trying to get my $90.

I don't understand other cash back sites can post their cash back amounts that I've earned within days (and many times sooner) but there is no acknowledgement from TopCashback that my purchases even tracked. I have been waiting weeks for a response to purchases I made through their site but have heard nothing. Rakuten has far better customer service and at least acknowledges that it tracked my purchases. TopCashback has totally unresponsive customer service. This site is a total scam. I will be filing a complaint with the Better Business Bureau and my state's Consumer Protection Division within the AG's office. I encourage everyone to do the same. Let's put these scammers out of business!

No website is flawless, in fact I'm having an issue right now but figured it's a merchant problem with paying out my cash back. I'm a "big spender", over the past year I've spent over 1mil. I plan on spending approximately 3 million over the next 2 years. TBC never had an issue with paying me large amounts. So reviews stating that they don't pay over "$15" is not true. I've "earned" over $1,000 on a transaction. I used several sites and somehow I continue to use TBC so they are, in my opinion, better.

This is the 2nd time, I made a purchase with a high percentage cashback and did not track, after months of back and forth, they come back with an excuse (the retailer cannot identify that they are the last referrer of the transaction) and tell you they can not pay.

They advertise higher payouts than others but did not pay 2 times. Save your time and energy and go with more reliable sites. Don't believe any offers like 60% cashback on NordVPN, etc..