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TopCashbackReviews 988

4.5

From the business

Topcashback is the USA’s leading cash back savings app. Simply sign up, search offers from over 7,000 retailers and make your purchase. TopCashback will track your spend and add your cash back straight into your TopCashback account. So why not join 20 million members worldwide and start earning cash back today?


topcashback.com
Rochelle Park, NJ, United States
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TopCashback Reviews Summary

TopCashback has garnered a generally positive reputation among users, who appreciate its user-friendly interface, reliable cashback offerings, and diverse payout options. Many customers highlight the platform's effectiveness in saving money during online shopping and praise its engaging promotions and contests. However, concerns have been raised regarding delayed cashback tracking and inconsistent crediting of transactions compared to competitors. Some users have encountered issues with specific purchases, particularly gift cards. Overall, while the service is well-regarded for its benefits, there is room for improvement in customer support and transaction reliability.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days
GB
1 review
5 helpful votes
Follow Clarence D.
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After faithfully clicking through from Topcashback for every online purchase for around 3 months, I duly received a few pennies on my dashboard for small purchases. Therefore proof I was using the site correctly and all systems were working. However larger purchases where real cash back would have been worth using the site for were ALL withheld from payment. False hope is given with the opportunity to file for a missing payments, but that too was a pointless exercise. Complete waste of time.

Date of experience: April 6, 2021
TopCashback S. — TopCashback Rep
over a year old

Hi Clarence,

So sorry to hear about this. Please send me an email directly to promotions@topcashback.com and I would be more than happy to check on your claims and see how we can come to a resolution. I look forward to hearing from you soon.

Best Wishes,
Dominique

Kansas
1 review
11 helpful votes
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I can't even count the times I didn't receive money back as promised, but this year's Black Friday deal was my final straw. I made 2 purchases to get a 10.00 bonus cash back, along with the regular cash back. Either of these purchases qualified me for the bonus & yet, here I am months later without a penny from any of it. One claim (Home Depot) was denied & never heard from Tractor Supply. I would give zero stars if I could. Mr. Rebates has never jacked me out of money a single time. They will get all of my future business.

Date of experience: March 30, 2021
TopCashback S. — TopCashback Rep
over a year old

Hi Maggie,

So sorry to hear about your situation. When purchases go on to be declined, this usually signifies that an item was either returned/cancelled, a gift card/promo was used that isn't associated with TCB, another term was broken, etc. However, I would be more than happy to look into this for you and try to reach some sort of resolution. Please email me directly to promotions@topcashback.com. I look forward to hearing from you soon.

Best Wishes,
Dominique

Virginia
1 review
7 helpful votes
Follow earl m.
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Before you read any further, go back and sort reviews by newest to oldest. That should tell you all you need to know about topcashback.com. You'll also notice that a rep for Topcashback often politely respond to reviews asking to contact them at an email address so they can investigate. The problem is if someone is here writing a review then more than likely they already contacted topcashback.com attempting to resolve the issue. Also note that users are able to edit reviews so if this rep responding was actually helping customers then the reviewers would edit their reviews to show that the problem was resolved.

Regardless of what you're told when you try to file a claim for missing cashback, it should not take months to verify basic information and "investigate" whether you placed an order using their link. This is part of the scam to get you to eventually give up on your claim. You provided them with the order number, amount, date, time, and they have a record of you using their link to navigate to the merchant's website. It is not that complicated. You're also not involved in their "investigation" process so they can simply lie to the customer about the vendor's response after their months long investigation into an obvious purchase that is made.

Date of experience: March 16, 2021
TopCashback S. — TopCashback Rep
over a year old

Hi Earl,

Thank you so much for your feedback, and I am very sorry about your situation. I can assure you we aren't a scam. When purchases fail to track, it is due to a number of reasons. We have compiled a guide for our members on how to utilize our site effectively, and it has proven to be successful for our members. You can find the guide here: https://www.topcashback.com/blog/how-to-maximize-your-topcashback-experience. As for the customer service email, this is something that is fairly new, and that has also been quite successful. When members send an email directly to promotions@topcashback.com, they are guaranteed a quick and efficient response. Please feel free to send me an email there so I can look into your account and try to reach a resolution for you. I look forward to hearing from you soon.

Best Wishes,
Dominique

GB
1 review
0 helpful votes
Follow Barrie E.
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Waste of space scam
April 3, 2021

Can't think of anything positive to say about this lot. Don't waste by our time opening the daily emails. If you actually succeed in receiving anything judging from my experience and the majority of reviews, you'll be in the minute minority, assuming that the fee positive reviews are genuine!

Date of experience: March 4, 2021
TopCashback S. — TopCashback Rep
over a year old

Hi Barrie,

So sorry to hear that you haven't had any luck with TopCashback. However, in our experience, when purchases don't track for members, it is simply because there is something that isn't being done properly. For this reason, we have compiled a guide for our members that has proven to be effective. You can follow this guide here: https://www.topcashback.com/blog/how-to-maximize-your-topcashback-experience/. If there is anything specific you would like me to take a look at in your account, please feel free to send me an email directly to promotions@topcashback.com. I look forward to hearing from you soon.

Best Wishes,
Dominique

Idaho
4 reviews
2 helpful votes
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I used TCB for 3 purchases, my total cashback would have been $35.00. I waited and waited and waited. Finally, I got fed up and search the internet over for a phone number. I did reach TCB and was told that my Cashback must have slipped through the cracks. I called again for the 2nd and 3rd and was told EVERYTIME I called that "Oh sorry, you cashback deal must have slipped through the cracks"
This company is a SCAM, read the BBB reviews and reports. Check out all 3rd party reviews and see for yourself their ratings IS as bad as everyone leaving a review states it is.
This company is a total SCAM.

Date of experience: March 1, 2021
Pennsylvania
1 review
2 helpful votes
Follow Nar K.
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In last two quarters, the site has gone downhill. It will out rightly will not track the transaction. The would also claim that merchant denied. Customer service on clarification a very generic response that merchant denied it. I am providing exact example of it:

"The reason that we have received to support this decision states:

"Non-Commissionable".

This typically means that either the item(s) purchased are not eligible for cashback, a coupon or promotional code was used, items were returned or exchanged or that TopCashback was not the last referred click."

Date of experience: February 17, 2021
TopCashback S. — TopCashback Rep
over a year old

Hi Nar,

So sorry to hear you've been having some trouble lately. Please be sure to always follow this guide when making purchases: https://www.topcashback.com/blog/how-to-maximize-your-topcashback-experience/. Also, when purchases go on to be declined, this usually means that an item was returned/cancelled, a gift card or promo was used on the order that is not associated with TopCashback, or another term was broken. Please feel free to email me directly to promotions@topcashback.com so I may have the chance to look into your account for you. I look forward to hearing from you soon.

Best Wishes,
Dominique

Minnesota
1 review
5 helpful votes
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Simply not reliable
February 7, 2021

I made a laptop purchase that involved a fair amount of a cashback. I never received any cashback despite using TopCashback over other alternatives. I regret my decision as more reliable alternatives would have at least produced something rather than nothing. Will no longer use TopCashback unless they are the only option.

TopCashback attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 6, 2021
TopCashback S. — TopCashback Rep
over a year old

Hi Nick,

Very sorry to hear this. Please reach out to me directly to promotions@topcashback.com so I can further investigate this for you.

Best Wishes,
Dominique

New Jersey
1 review
3 helpful votes
Follow F A.
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TopCashBack never paid me the sign up bonus nor the cash back on a purchase. It's a total scam. I should stick with other legit cash back sites.

TopCashback attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 26, 2021
TopCashback S. — TopCashback Rep
over a year old

Hi There,

I can assure you we are not a scam. Please send me an email directly to promotions@topcashback.com and I would be more than happy to look into this for you.

Best Wishes,
Dominique

Ohio
1 review
5 helpful votes
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Security Nightmare
December 31, 2020

I strongly recommend that you give this company a pass. The offers they post look enticing, but you're going to have your information sold and used to get absolutely flooded with spam and my card info was stolen via a transaction through one of their promoted offers. Use at your own peril.

Date of experience: December 31, 2020
TopCashback S. — TopCashback Rep
over a year old

Hi Joseph,

Thank you so much for reaching out. Security is our top priority and we are fully transparent with any information we collect and share and this is fully covered in our privacy policy on our site. It's important to note we use member data for the method of obtaining cashback, not to sell onto other sources, so please rest assured this isn't the case at all.

The links we list on our website will take you to the normal retailer website, the only difference is the personalized links aid cashback to track back to us and that's why we are more than happy to investigate your concerns about your data being lost should they reach out. The only payment data we collect is the bank details you would add to your payout details page which are fully encrypted as soon as they are added. Therefore it doesn't sound like we were the cause of your card details being lost.

If you have any further questions or concerns, please do reach out to me directly to promotions@topcashback.com.

Best Wishes,
Dominique

New York
4 reviews
6 helpful votes
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Scam and fraud
December 29, 2020

Once a reliable cashback service, over the years it has degenerated into a scam site, repeatedly denying cashbacks. I have to say most of these cashback sites are frauds, with the exception of Rakuten, which I highly recommend. They play the tricks of luring you with a high percentage cashback, but end up giving you nothing. Be careful.

Date of experience: December 29, 2020
TopCashback S. — TopCashback Rep
over a year old

Hi Wujun,

Very sorry to hear about your experience. However, I can assure you we are not a scam. When cashback is denied, there's always a legitimate reason for this. If you believe there has been a mistake and would like me to further investigate the issue for you, please don't hesitate to email me directly to promotions@topcashback.com and I will gladly assist.

Best Wishes,
Dominique

GB
3 reviews
0 helpful votes
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This website is great. I've referred friends who have still not signed up and I don't understand why. It's free money. Always been really good at paying out and is definitely worth a check before purchasing as your basket will have saved on a site, so you just need to click through here to get the Cashback.

Date of experience: December 21, 2020
Tennessee
1 review
0 helpful votes
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Do not use this JOKE
December 14, 2020

This "fake cash back" app was giving 10% cash back on 24S. And I spend more than 3000dollars through this app.and I got nothing now. I wish I could use Rakuten even they only give 3% at least I can get some cash back not ZERO!

TopCashback attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 13, 2020
TopCashback S. — TopCashback Rep
over a year old

Hi Ivy,
Thank you so much for your feedback. I'm very sorry to learn about your experience. I can assure you we aren't a fake cashback site. In order to ensure purchases track efficiently, please always refer to these tips we have outlined here: https://www.topcashback.com/blog/how-to-maximize-your-topcashback-experience/. If you have any other questions or concerns, please feel free to reach out to me directly to promotions@topcashback.com.

Best Wishes,
Dominique

Texas
2 reviews
0 helpful votes
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Will never use again
December 8, 2020

I am part of one of the most wonderful coupon sites one cute couponer. Com. Erica the most wonderful honest Mighty woman of God. Her and her family run this site. The OCC games works very hard night and day to give us this day and save us money. Topcashback contacted one cute couponer and ask her to offer us spend $20 get 40 back. They are now refusing to honor their promotion and had the audacity to say that we misunderstood their promotion. We have seen the email they sent with the promotion being offered. They basically ended up saying that they got so much business that they cannot afford to pay out the promotion offer that they offered. So instead of owning that they're trying to blame the users and say we misunderstood their offer. I will no longer do any business with top cast Mac I do not trust them I also hear the people are having trouble using the Visa card that they pay you with I'm also reporting them to the Better Business Bureau

TopCashback attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 8, 2020
TopCashback S. — TopCashback Rep
over a year old

Hi Jacquelyn,

Thank you for reaching out to us and raising your concern, as we are always open to hearing feedback from our members.
Unfortunately, there has been some confusion and miscommunication between an offer we had live and an offer that was posted. Rooted in our values of fair play, honesty and trust, we simply wanted to clarify with members what the correct offer was via that email and offer a fair resolution as soon as possible.
We value every one of our members, partners and retailers listed on our site and do not take the trust they have for us for granted. Please feel free to reach out to us at promotions@topcashback.com if you have any additional concerns or questions regarding your account.

Best Wishes,
Dominique

Canada
1 review
1 helpful vote
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No cash back scam alert
December 5, 2020

Total waste of time garbage website. Used it twice never got cash back, did a missing cash back inquiry, takes 3 months and still declined. Save your time and use Rakuten instead.

TopCashback attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 5, 2020
TopCashback S. — TopCashback Rep
over a year old

Hi Bobby,
Thank you very much for your feedback. Sincerely sorry about the experience you had. We always encourage our members to follow these steps in this post we have outlined here: https://www.topcashback.com/blog/how-to-maximize-your-topcashback-experience/. You can send me an email directly to promotions@topcashback.com and I would be more than happy to look into your account for you.

Best WIshes,
Dominique

Colorado
1 review
9 helpful votes
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I have never had so many declines on purchases that were made. I followed all the rules and links to the site. They were accepted at the time but later declined due to reasons that were not valid. I would send them judges and messages and received little to no feed back. The same mantra is over and over again. Befrugal has never declined any of my tranactions.

TopCashback attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 4, 2020
TopCashback S. — TopCashback Rep
over a year old

Hi Elaine,

Thank you for your feedback. So sorry for the experience you've had. Please send me an email directly to promotions@topcashback.com and I would be more than happy to take a look into this for you and also offer some tips/solutions on what other members do to maximize their experience with us here at TopCashback! :)

Massachusetts
1 review
4 helpful votes
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This site used to be one of the best in the business. However, after 3 STRAIGHT failures to track large purchases, I've come to the conclusion that this site is slowly dying. It promises the highest rates and then fails to deliver. Cookies cleared, no adblocker, only clicking from the site and the large purchases still don't track. My $10 purchase with 1% back? That tracks. My $$$$ purchase at 5%? Tough luck, they lie and say I the retailer sensed another referral for my visit. If you order anything over $100 don't expect ANYTHING back. Such a scam.

TopCashback attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 2, 2020
TopCashback S. — TopCashback Rep
over a year old

Hi Cody,

Very sorry to hear about your experience. Please send me an email directly to promotions@topcashback.com so I may take a closer look at your account. I look forward to hearing from you soon.

Best Wishes,
Dominique

GB
1 review
6 helpful votes
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Gives and taketh away
November 26, 2020

This site promises cashback on each purchase. It mysteriously "didnt track" SIX purchases in a row however suggested that I'd mistakenly forgotten to use the app. Six times? I hardly think so. Then you have stores who will put up "20% cashback", matalan being a perfect example. Promised 30% last month. So I did Christmas shopping. This evening they decided to decline it, which they are allowed to do. Use a different site, this one is a total scam. As you can see Disney also does the same. Their customer service is horrendous too.

TopCashback attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 26, 2020
TopCashback S. — TopCashback Rep
over a year old

Hi Emma,
So sorry for your experience. When purchases fail to track, it could be for a variety of different reasons. Please refer to the tips outlined here: https://www.topcashback.com/blog/how-to-maximize-your-topcashback-experience/?fbclid=IwAR0hFlv7zYJpAJuLF0b3ssQQ4JfsplcHkk1rcQvjXkGtS5aumZdZcvyv-Yc. Also, please send me an email directly to promotions@topcashback.com and I would be more than happy to take a look into your account, as well as walk you through how to submit a claim. I look forward to hearing from you soon.

Best Wishes,
Dominique

New York
1 review
1 helpful vote
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TopCashback was good, but during the pandemic the company has not been there for me. I kept receiving the same message below on my recent shopping trips ever since the pandemic started as a way to mitigate payout from the company, I suppose. Please note that I do not use any other marketing platforms. However, I will be switching over to Rakuten permenantly since they always have my back. Although TopCashback offers bigger cashback from time to time, it's not worth it given the lack of customer service and technical deficiencies.

"Having chased the status of your claim with the merchant network it unfortunately appears your claim has returned declined. The reason given to us for the decline is "another marketing channel."

The most common reasons behind this declined resolution is either that TopCashback was not the last referred click when making a transaction, or that a coupon/promotional code was used that was not listed on our site."

TopCashback attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 24, 2020
TopCashback S. — TopCashback Rep
over a year old

Hi Ben,

Thank you for reaching out, your feedback is greatly appreciated. I'm very sorry your experience wasn't a positive one. A lot of this has to do with cookies and your cache, and I would love the opportunity to share some tips and suggestions for you that have been helpful to our members. Please email me directly to promotions@topcashback.com and I would be more than happy to look into your account for you, as well as share those tips. I look forward to hearing from you soon.

Best Wishes,
Dominique

Canada
1 review
7 helpful votes
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It's a scam
November 21, 2020

I purchased from 24s with 10% cash back on topcashback. I saw $65 in my account on the day I did the purchase but got logged out next day. I contacted the customer service. First they asked for a receipt for the transaction. After they want my IDs and then asked for my passport. After I refused for upload my passport they wouldn't look into it for me. This website is not hornor to what it said.

TopCashback attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 20, 2020
TopCashback S. — TopCashback Rep
over a year old

Hi Lesley,
I'm so very sorry to hear about this. I can assure you we aren't a scam and we just have certain guidelines to follow to avoid fraud. Please send me an email directly to promotions@topcashback.com with your email address so I can look into this further for you.

Best Wishes,
Dominique

New York
2 reviews
4 helpful votes
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STOLE MY MONEY
October 23, 2020

AFTER EARNING OVER $1,000 IN CASHBACK, THEY JUST SUSPENDED MY ACCOUNT WITHOUT A VALID REASON AND KEPT MY MONEY. DON'T USE THEM

Date of experience: October 22, 2020
TopCashback S. — TopCashback Rep
over a year old

Hi There,
We would never suspend a member's account for no reason. We have a fraud team who thoroughly looks into these specific issues. If you need further clarification, please feel free to email me directly to promotions@topcashback.com.

Best Wishes,

Dominique