From the business
Topcashback is the USA’s leading cash back savings app. Simply sign up, search offers from over 7,000 retailers and make your purchase. TopCashback will track your spend and add your cash back straight into your TopCashback account. So why not join 20 million members worldwide and start earning cash back today?
TopCashback Reviews Summary
TopCashback has garnered a generally positive reputation among users, who appreciate its user-friendly interface, reliable cashback offerings, and diverse payout options. Many customers highlight the platform's effectiveness in saving money during online shopping and praise its engaging promotions and contests. However, concerns have been raised regarding delayed cashback tracking and inconsistent crediting of transactions compared to competitors. Some users have encountered issues with specific purchases, particularly gift cards. Overall, while the service is well-regarded for its benefits, there is room for improvement in customer support and transaction reliability.
This summary is generated by AI, based on text from customer reviews
Beware that topcashback will hold any significant cashback, they will never pay more than about $15 for single transaction - will say that retailer denied cashback and other crap without any evidence, of course.
This is how they earn money. I lost more than $100 due to such a scam. But in case you file small cashbacks you will have a chance to get some money back
My experience is TopCashBack does not pay. Despite their many responses here to save face. All of the responses blame you the customer or the merchant. And that they are totally innocent and are acting in good faith. When the truth is they are not acting on good faith and lay fault everywhere but themselves. I have used many other cashback services, and this one just does not hold water. Other sites have even given me the cashback, while they are investigating the issue. TopCashBack has lost their perspective of customer service. I would not recommend. TopCashBack stop writing responses here and pay us for heavens sake. It will be the only way you will survive. Everyone do not fall for the high percentages quoted on their site, because the actual amount is closer to zero percent.
Hi Mike,
When we try to provide you with a reason for your cashback being declined or not moving to payable yet, we are only trying to explain what's happening in the background and that we rely on the payment from the retailer in order to make the cashback payable in your account. We do pass on everything we receive and hope that every purchase made is successful in earning cashback but we can only pass on what we receive.
The reason we are able to offer higher rates than most cashback sites is because we wait for the payment. What other sites might not show is that they keep a portion of what you earn which lowers there rates on site but we would rather give everything we can to our members from the start. It does mean that we need the retailer to play their part and pass over the funds. If you would like to send in a support ticket asking for myself then I'd be happy to review your account further.
I hope this helps,
Jack
This is the worst cash back site ever, they advertise offers and once you order, they seem unable to track the purchase. This is a scam, use as a last resort and the customer service is horrible!
Hi Tracy,
I'm sorry you feel this way, but there are certainly no scams at play here. We rely on retailers' tracking networks to report transactions back to us, but as with anything technical, there will be odd occasions where tracking may fail. We do have a claims team in-place to hunt down missing cashback for our members wherever this is possible. If you would like guidance on how to submit a missing cashback claim, please feel free to get in touch with our team and we'd be happy to guide you through.
Best wishes,
Patrick
This company has no problems giving out the small amounts of cashback out. Probably to make sure they keep somewhat of a decent reputation, but the larger amounts are always a different story. I have had 2 large amount claims that have been denied. Their response back as always with a generic answer of how I must have not done something wrong even though I do every transaction the EXACT same way. You are better off not to go through their website and use a coupon code to get a better savings then take the chance on getting anything back besides a few bucks here and there if they feel like it that day.
Hi Chris,
No scams here. The amount of cashback on offer has no bearing on whether your transaction is eligible. Please note that it will always be the retailer who will validate cashback and if they decline, it is either down to your purchase not meeting their terms and conditions, or they have not attributed your sale to a referral from TopCashback. Either way if you wanted to reach out to our team, they'd be happy to assist you and provide further details on why your retailer has declined cashback.
Best wishes,
Patrick
From offers to promos to customer service, TopCashback USA is the TOP! They will stand behind everything and never leave you hanging if there's a concern, question, or issue. Thanks TCB!
If you want to earn cash back and not be scammed and told "we are tracking it down for you" and "nudge" your claim just to find out "the merchant didn't approve your purchase". Well I contacted the merchant and their response is that top cash back is just a bunch of scammers. Waiting for the response from "jack" "Patrick". Scammers pff
Hi there,
I reluctant to think that one of the retailers on our site would call us a scam but if you'd like to pass over the details of the retailer I'd be happy to chase that up because it's completely untrue. I am sorry to hear that your cashback was declined but if the retailer isn't going to make a payment to us then we can't put anything in your account and we generally get a reason why your cashback hasn't been awarded if chased up through a claim. We will always do our best to recover the cashback but we need the funds passing over if we're to place this in your account with us.
Thanks,
Jack
I have been using TopCashback for many years and I am very happy with my experience. They always have the highest cashback rites and the best customer service. Anytime I have a question, customer service representative always gets back with quick response and a solution. Super friendly people, a pleasure to deal with. Would highly recommend this site, you will be paid well for your shopping.
Hi Svitlana,
Thank you so much for your lovely comments! I'm glad you're happy with our service here at TopCashback! We're always here to help if you need any further assistance:)
Best wishes,
Patrick
Sent an email offereing $10 for purchase over $10 at eBay. OK, so made a purchase. Tracked at 15c. No $10. Raised a support ticket. Assistance was arrogant and abrupt and flatly refused to honor the offer without a valid reason. Asked for their complaints proceedure and who regulates them... went silent. Apalling customer service. Will not use them again.
Hi there,
Our team would never "flatly refuse for no reason" as you've mentioned. There will always be criteria to fulfill in order to be eligible and this should be noted in our team's response. I'd be happy to clarify further for you if you wanted to get in touch at promotions@topcashback.com.
Thanks,
Patrick
Adding on to the countless other reviews.
They claim the vendor I purchased through is denying my cashback. I did everything by their website's rules. They are denying me $160. Truly a scam and wish I had read these reviews sooner
Hi Nicholas,
There's no scams here. All cashback is validated and funded by the retailers. If they deem you ineligible for cashback, this is entirely their decision and as a result would not pass us any cashback for the transaction. Sadly we cannot dispute these decisions as these are retailers' final resolutions.
Best wishes,
Patrick
They take so long to validate anything that you won't be able to refund = SCAM.
You can send nudges, full credit card date/confirmation number/invoice # and it will still take them WEEKS to answer with generic replies. Eventually, they will claim the vendor denied the cashback. Ebates is lower but at least they respond right away and you can see it verified in your account almost instantly. 60% cashback for NordVPN = SCAM
Hi R. C,
It can take slightly longer to be paid because we wait for payment from the retailer first but this doesn't make us a scam. It sounds like you have been chasing up a cashback amount on a missing cashback claim and these can take around 2-3 months to be resolved, as mentioned when submitting the claim. If the retailer does decline the cashback amount then this is their decision to make as they are the ones paying any cashback amounts which you are eligible for.
If you send in a message to our customer care team on your claim or through an enquiry, we'd be happy to explain to you the processes that your cashback and claims are following. Just because we rely on the payment from the retailer and waiting for this to happen, it doesn't mean we're a scam. We see plenty of cashback paid out each day to our members, helping them to save on every day purchases.
Thanks,
Jack
No payment after cashing out, they are total crooks, their customer service ignore, avoid at all costs.
Hi Sheelagh,
If you have sent a support ticket in then it's worth checking this. We answer all tickets that come in to us within 24-48 hours so it might be worth viewing it for further information. We don't ignore our members at all.
If you're continuing to have trouble with this then please feel free to ask for myself specifically either through a Facebook private message or a support ticket in your account.
Thanks,
Jack
I use cashback sites such as ebates all the time. Im pretty sure this website is a scam. Similar to the user below, there was a deal for 15$ to amazon if you join and cashback for an item through target. Bought the item (did all the proper do's and donts). Still pending, sent multiple inquiries, nadda. Will never use the site again obviously just want my initial deal that was promised. I have a feeling anyone who posted a postiive review is just a paid promotional review. Stick with ebates!
Hi Briana,
There are no scams at play here and we never pay anyone to write a review. We also respond to all enquiries within 72 hours, so your mentioning of no replies means you've probably missed the email alert or you have turned off notifications. Either way we'd be happy to help you get to the bottom of this if you'd like to get in touch with me directly on this email address: promotions@topcashback.com
Thanks,
Patrick
Great customer service in making all right even when it was my bad. Andy was so helpful, efficient, and Extremely quick!
Great service! Keep it up, I will definitely be doing more with you guys! I've only started using you guys for a couple weeks and so far so good! Thanks for your help!
Hi Leslie,
That's great to hear :) I'm glad you're enjoying our website.
If you do need anything at all, please don't hesitate to reach out to us.
Thanks,
Jack
Great response and good service.
Was awesome talking to the agents through tickets, Good gesture.
Will recommend.
Topcashback helps me to get cash back reward while purchasing from different brands. It could be booking.com, Nike, Agoda and many others. Besides that I also appreciate the customer service from their Facebook, they help me to solve problems promptly when I had one.
They took care of my problem with the missing cashback and promotional bonus that was missing. Took them about a month to resolve the issue.
As I write this review I have 14 cashbacks that are still pending or confirmed. Four of them are from July, which is now 4 months after they were recorded, and one of them is actually a TCB promotion of $5. From here, I have 5 in September, and 5 from October. I have contacted customer service more than once and they always reply back with a generic response that it takes 3-4 weeks. They don't even bother to read the reason for me contacting them, and that my cashbacks are still pending for 4 months now!
Their high cashback percentages are not worth it. Use the other 3 popular sites as they are more on top of their game!
Good luck!
Hi Christopher,
Cashback is not an immediate thing and will only become payable to you once the retailer has paid us. For each retailer we advise of an 'estimated payout speed' which you can see if you click on the transaction on your earnings page. If you see that any of these have gone a few weeks over that estimate, please feel free to get in touch with us via a support ticket and our team will be happy to help shed some light on this for you. Also, the $5 bonus you mentioned will automatically go payable alongside your connected transaction.
Thanks,
Patrick
Topcashback has been a great way to shop online and get some kickback for it. Topcashback has great customer service too. I would highly recommend them.
I had a problem with the merchant giving incorrect cash back percentage. Topcashback answered and worked on the problem very quickly.
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Hello Oleksiy,
I'm sorry to learn about your experience with us. I am the new Online Reputation Coordinator here at TCB and I would love the chance to take a look into your account and try my best to turn this around for you. Please email me directly to promotions@topcashback.com and I will be glad to assist you with any of your troubles.
Thank you,
Dominique