I tried to purchase a number from this company, but my account was placed on hold for "verification". I later received a call from a representative saying that my account is on hold because I violated 2 security protocols, but they refused to tell me what protocols I supposedly violated, even thought I did nothing but place a request online. I was told that I would need to prove my identity by emailing government ID and photos of the front and back of my credit card. Unheard of. Ridiculous. A complete scam.
Complete misrepresentation between the website and there actual pricing which is ten times higher than what they show on the website.
My agent Steven, hung up on me when i questioned this and was never willing to even listen to my issues. I tried twice to make a payment to them and twice different cards showed as declined even though when I called the CC company they confirmed that my card was fine and they had received no enquiries. Buyer beware this, is not an honest or customer friendly company.
I set up a free trial. 8 months later, never recieved an invoice but plenty of money taken out of my account for a service that I never used.
Their business model is
1. Hope people don't read the fine print.
2 hope people don't check their credit card statement.
Do not use the service from this company. They are a scammer. They're using fake reviews to cheat the customer.
Their business model is not a toll-free forwarding service. When you use their service, you can't find a way to cancel the service, then they will charge you every month. That's the way how they can make money.
Daniel, sorry to hear you are upset with your interaction with TollFreeForwarding. We have over 60,000 customers, and more than double that which have had service with us and canceled at some point within the past 18 years. If you need to cancel, you simply have to call us at 888-452-1505 or email sales@tollfreeforwarding.com or support@tollfreeforwarding.com. This will engage our customer service team and we will contact you to verify you are the owner of the account and will proceed to help you cancel service. We are a prepaid service, and allow our customers to cancel anytime.
There's NO free trial! (they ask for pics of your credit card!)
Once you add your payment method to their website (hoping you'll get the advertised "free trial" by doing so), they'll send you an email asking you to reply back to them with a copy of your ID, proof of residence, front-and-back photos of your credit card AND a signed document in which you authorise them to charge you for "forwarding services", without ANY mention of the amount, the date, the terms nor the advertised "free trial" (you've also got to fill the document with your credit card number, expiration date and CVV number).
If you refuse to do that, their answer will be, "Unfortunately we're unable to provide you with services. We recommend you look for another provider. Best".
I do NOT recommend this company.
Hello MRL,
We are happy to provide free trials to customers that would like to test our services. Our security system is very good at spotting account information that is connected to an existing account that has violated our policies. If this occurs, additional information and further review of the account is required. This system is in place for the protection of our company and the protection of our customers.
Using the service to divert calls from US to UK. Excellent customer service so far, as well as really cost effective. The dashboard also makes it really easy to check calls and change options. Highly recommended.
I filled out some information online and a very polite guy called me asking for payment information upfront for my now not "free" trial. Ridiculous. Don't believe it.
The worst. (Not that we have others to compare against.) I concur with other clients!
We were disconnected this morning WITHOUT notice. Due to credit card expiration. A card rarely used.
Well they sent us an email. Overnight, the night before. They claim another one came in a month ago. BS.
We never got it. We checked spam.
Credit card on file literally expired end of Nov 2013. They cut us off today, 12/1.
They claim to have sent out ONE email. For a client with several phone numbers!
INADEQUATE.
Web site takes forever to send password.
Woman on phone, Mia, was so rude and condescending.
In addition, we've found the call quality over the past 5 years has been largely unacceptable. We usually call our clients back so we can hear them.
I have never experience such responsive and friendly service from any phone company. I received a call with a solution 20 minutes after sending an email explaining the problem. I use it in Europe and is flawless - good quality of calls.
TollFreeForwarding provides very affordable option for any small business, home office, or professional. You are billed a flat monthly rate. There are no hidden cost or set up fees and you can be activated instantly!"
My family's business recently started taking on an international customer base, and we established a Toll Free # w/ tollfreeforwarding.com and have not had any problems. It was easy to set up, and their customer service line was extremely helpful in developing a line that was optimized for our small family business. They're pricing was much better than some of the alternative services we looked into. Highly recommend this service for small businesses!
I am writing to let everyone know how pleased I have been my rep's personal approach to customer service and with the Toll Free Forwarding service in general. They made the whole setup process super simple and I truly appreciate my reps responsiveness to the changes we have asked of him over time. We love having the option to route calls to various phones and it has streamlined our reservations process greatly. I highly recommend your company to anyone that is considering using an 800 number!
Our company had focused on the U.S. market for so long, that we really needed answers about how to get started providing toll-free numbers across oceans. Our customer service representative Steven A. Was proactive in helping us get the information we needed every time. The numbers abroad were easy to set up, and Steven's continues to provide quick assistance wherever needed. Thank you Steven@ TollFreeForwarding!
Service is a very easy way to provision multiple local numbers in various geographies. We use for our clients and its quite seamless. In addition to a very clean UI for self care, we also have a super attentive AE - Steve Adkins - who makes all the difference. 5 stars here.
My company has been doing business with tollfreeforwarding.com for years and it has always been a satisfying experience. We are a small travel agency based in Anaheim with contact centers all over the world. Tollfreeforwarding allows us to easily manage all of those centers from our home office.
The best part is, whenever we need to change our service to accommodate our customer needs, it has been very easy. Their customer service specialists are very polite and helpful and clearly valued my time. I would recommend tollfreeforwarding to anyone who wants to do business overseas.
Setup was a breeze... and I have never had any issues since I starting utilizing TollFreeForwarding. We intend on utilizing their services well into the future!
Thank you to tollfreeforwarding to providing an excellent service and professional, courteous customer service. You enable me to keep in touch with my loved ones who are the other side of the world. The call quality is always perfect and any enquiries or questions I have had, have been answered immediately, and exceptionally well by your well trained, polite staff! Sincerely thank you!
We have used Toll free forwarding's services for over a year. They have been outstanding in their customer service on all occasions. They have proven to be one of the easiest organizations to consistently work with.
I have been using Toll Free Forwarding for a while now and find their service to be fantastic. No fuss, no hassle, and ALL requests are replied to in a timely manner. Will use them every time we need such a service.
Steve Dawson
I have asked for a special feature that they are not able to provide to my company, at the moment. But their customer service is Great! If you experience any problem, just ask for NB. Many thanks to N. And to all the Customer Service Guys.
Overview
TollFreeForwarding has a rating of 3.5 stars from 176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TollFreeForwarding most frequently mention customer service, phone number and support team. TollFreeForwarding ranks 1st among Call Forwarding sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Anthony, sorry to hear you had an unpleasant experience. I can assure you, we have transparent pricing. This is why we provide service with no contracts or commitments.