On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
We don't know our seat locations. We didn't know in advance how much insurance was. Tickets were up-priced and a service charge on top of everything else.
I went in line and clicked the seats I wanted to purchase on floor. They were next to the aisle. I paid $370 and my receipt said my tickets were on row F. When we went to show they were upstairs in middle of row on row D. There were small children all around. They were talking out loud and kicking me from behind. I was extremely unhappy!
It's the second time that you take more money from my credit card than it's suppose to. I have to cancel again my tickets
Confusing at times The final result seemed like a scam. Added charges should not have been that high. Will never ever use that type of system, again.
I was able to buy the tickets easy, fast and secure.
I bought 2 tickets for $110 each and was charged $375 with all the extra charges of $25 and the tickets were like 340 not 220
I've never once written a bad review for anything. This site charged me 3x the cost for parking for our Taylor swift concert, but that wasn't the worst of it. When we got there we had no parking spot using this! Every email I checked gave no further instructions on a different location that we could redeem it. The tickets I printed out gave a QR code that when we scanned it led to a non existent page I felt like I got totally scammed.
Most sites simply email my tickets, this one has me set up account after waiting a full day just for confirmation of purchase. There are way too many steps to receive my tickets. Feels like a scam. NEVER again
GreatGreat Great Great Great Great Great Great Great
What business beside the government, don't give an explanation just here is $50 for your next event that you book with us. You guys ruin my wife birthday weekend with this BS. I am guessing the next time I book with you all, I need to put my life on hold until I obtained a certified ticket. Absolutely horrible experience! Half a star should be your rating
It was great, trouble free and very quick. I would do it again
SCAMM Don't use them! I ordered my tickets the day before the Hockey game & payment went throught but they started asking me for picture of my id and picture of my credit card having only less than 24h before the game i rushed and sent my infos & now they tell me to call them but they wont answer calls they're "closed on weekends" very unprofessional company dont fixkin deal with them they take your money act as if theres an issue to keep your money and tell you that you're past delay for a refund! Crazy use TICKETMASTER.
25 dollars a person for a service fee? That is crazy when from affordable to barley could afford!
My wife and I really wanted to enjoy the opportunity to go to the stadium of fire! And won't ever go again!
Awesome experience. Super easy and availability was simple. This was the easiest ticket buying I've ever done.
Tickets were overpriced because some greedy person or company bought them to make profit. Now I have to waste time checking several e mail to get tickets I'm what hoops I'm going to have to jump threw. When I get to show!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members