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TicketsOnSaleReviews 36,745

3.8

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From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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California
1 review
0 helpful votes
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Late tickets
May 10, 2023

I did not get my tickets until 30 minutes after it started

Date of experience: April 10, 2023
Florida
2 reviews
0 helpful votes
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Very easy
April 10, 2023

Very easy to order tickets! Looking forward to the show!

Date of experience: April 10, 2023
Oklahoma
1 review
0 helpful votes
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I thought
April 10, 2023

I did not catch that you were not local. It was my fault and it cost me $70.00.

Date of experience: April 10, 2023
Illinois
2 reviews
0 helpful votes
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Purchased the wrong seats
May 10, 2023
Updated review

I purchased the wrong seats. I called to speak to a representative about the mix up. She was unable to assist me with the process. I am not happy about this matter. Thanks for nothing ma'am...

Date of experience: April 10, 2023

Fast and easy
April 10, 2023
Previous review

Fast and easy

Date of experience: April 10, 2023
New Mexico
1 review
0 helpful votes
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Poor experience
May 10, 2023

Exact seats could not be seen until after purchase. Very high service fee not revealed until point of purchase.

Date of experience: April 10, 2023
Georgia
1 review
0 helpful votes
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Ticket already accepted by someone else
May 10, 2023
Updated review

When I tried to accept the ticket transfer but it says it's already accepted by another email. Customer service has been poor so far. Situation is not resolved at this time.

Date of experience: April 10, 2023

Quick and easy!
April 10, 2023
Previous review

Quick and easy!

Date of experience: April 10, 2023
Minnesota
1 review
0 helpful votes
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Fees did not show up until I paid with a credit card. When I immediately contacted you, I received no help whatsoever. Poor way to do business.

Date of experience: April 10, 2023
Canada
1 review
0 helpful votes
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Horrible thrives
May 10, 2023

How this site even pops up selling tickets that are priced at three times the amount they are available through. The service provider is beyond me. 2 mins after After tickets were accidentally purchased I tried to obtain a refund but they were extremely uncooperative

Date of experience: April 10, 2023
Canada
1 review
0 helpful votes
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Deceptive
May 10, 2023

First off, I did not see that the purchase was in US dollars - ended up paying way more than I wanted to for the tickets. Also, chose the section but did not see it was standing room only until the purchase was completed. Tried to like chat with someone and got an automated system with limited questions I could ask. No option to resell the tickets either.

Date of experience: April 10, 2023
Ohio
1 review
0 helpful votes
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Dan's Review
May 10, 2023

There are two things that I would like to see in the future. 1) Not just the row but also the seats 2) Receive the tickets upon purchase and not some later date.

Date of experience: April 10, 2023
Canada
1 review
0 helpful votes
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You over charged me by $90.00
May 10, 2023

Bill was for $226, you charged my account $90 more

Date of experience: April 10, 2023
Illinois
1 review
0 helpful votes
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User friendly
April 10, 2023

:). So exciting to see these groups! It was very easy to select & purchase seats!

Date of experience: April 10, 2023
Maryland
1 review
0 helpful votes
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Easy going.
April 10, 2023
Updated review

Great experience. Just a little worried about my ticket insurance. It seems the insurance company has declined me any insurance on my tickets. I do hope I have no issues when time for check-in at the show.

Date of experience: April 10, 2023

Great experience
April 10, 2023
Previous review

Great experience.

Date of experience: April 9, 2023
California
1 review
0 helpful votes
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Haven't gotten my tickets
May 10, 2023

Bought my tickets yesterday and like every other website once you buy them you get your tickets right away its telling me i should have my tickets one day before the event. I saw reviews over this website and bad reviews and scam i just hope they dont scam me

Date of experience: April 10, 2023
New York
1 review
0 helpful votes
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Too Much Communication
May 10, 2023

5 emails to buy tickets. A 10 minute "warning" to complete my purchase. Too much pressure. I really dislike when an e-commerce brand pressurizes, then asks you how you like a product when you don't even have the product yet. Actually provide a service first and focus on customers first before looking for accolades.

Date of experience: April 10, 2023
Washington
1 review
0 helpful votes
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Scam
May 10, 2023

I'm upset that I was scammed for these tickets.I was looking for tickets online, saw the website, checked it out, thought it would be legit and I was scammed. I'm pissed that I paid 120 for an event that is 55.

Date of experience: April 9, 2023
Pennsylvania
1 review
0 helpful votes
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Isley brothers concert
April 10, 2023

Good show enjoyed the venue and performances would return to this venue for future events

Date of experience: April 9, 2023
Oregon
1 review
0 helpful votes
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You cancelled my order
May 10, 2023

You cancelled my order bc I had a previous bad experience with another ticket vendor that scammed me out of money for an event last Summer in NJ!

Date of experience: April 9, 2023
Virginia
1 review
0 helpful votes
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Convenience Fee Is EXHORBATENT!
May 10, 2023

The 'convenience fee' is FAR TOO high, inflating the price of the tickets over 30%! RIDICULOUS. I will never use your service again. I am fully disgusted.

Weldon Hill

Date of experience: April 9, 2023
Georgia
1 review
0 helpful votes
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Over charged
May 10, 2023

You set the ticket prices too high and don't state what the extra up charge is for.

Date of experience: April 9, 2023