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TicketsOnSaleReviews 36,716

3.8

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From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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New York
1 review
0 helpful votes
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Never delivered
May 7, 2023

Why am I getting a survey. When you never sent tickets?

Date of experience: April 7, 2023
Canada
1 review
0 helpful votes
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Pricing alert. Be careful
May 7, 2023

Bought tickets on here for show assuming prices would be the same on all non resale sites. Was charged wrong currency and paid hundreds more than just using Ticketmaster. Awful experience. Don't use this site to purchase ever.

Date of experience: April 7, 2023
Oregon
1 review
0 helpful votes
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I spoke with the representative and explained that I had not received a confirmation for my order and I believed that I may have entered my email incorrectly - yep! That was the issue and he was very quick and fixed my mistake - now all set!

Date of experience: April 7, 2023
New York
1 review
0 helpful votes
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Newport Jazz Festival
April 7, 2023

At first confusing because it would not allow me to purchase multiple days. Eventually, I gave in and purchased the 2 days separately.

Date of experience: April 7, 2023
Massachusetts
1 review
0 helpful votes
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Expensive
May 7, 2023

Fees were way over the top, $38 fee plus transfer fee per ticket

Date of experience: April 7, 2023
Massachusetts
1 review
0 helpful votes
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No ticket
May 7, 2023

You charge tickets and few minutes later cancelled!
God knows when the money come back

Date of experience: April 7, 2023
Canada
1 review
0 helpful votes
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Fast Service!
April 7, 2023

This has been the best and easiest sight to get tickets for this concert. I cannot thank you enough.

Date of experience: April 7, 2023
Arizona
1 review
0 helpful votes
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Disappointed that I wasn't able to find the option to purchase Pit Passes, that was my main reason for buying tickets!

Date of experience: April 7, 2023
Georgia
1 review
0 helpful votes
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Horrible
May 7, 2023

Mobile link for download didn't work had to purchase tickets at.boxoffice

Date of experience: April 7, 2023
Montana
1 review
0 helpful votes
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Worst Ticket company ever
May 7, 2023

Sold us tickets for seats that DON'T exist. Spent 1 hour on live chat with them. Their suggestion was to wait until tickets are assigned and then contact them again. Then, when I told them I was going to dispute the charge with my credit card the THREATENED me with how it will take a long time and my credit card company will side with them anyway. Quite possibly the worst customer service I have received in years. Would NEVER buy from them again.

Date of experience: April 7, 2023
Mississippi
1 review
0 helpful votes
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Frustrated
May 7, 2023
Updated review

Expensive but ok. I can't download the tickets from the email. It's sucking right now.

Date of experience: April 7, 2023

Expensive but ok
April 7, 2023
Previous review

Expensive but ok

Date of experience: April 6, 2023
Georgia
1 review
0 helpful votes
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Missing ticket
May 7, 2023

I purchased 3 tickets and paid for all and only received two

Date of experience: April 7, 2023
Pennsylvania
1 review
0 helpful votes
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Buying the ticket was very simple and easy however i did not know i had to verify the purchase in order to get the tickets. I had major issues when i went to the event with chexk in and ultimately had to go to the box office. They were not able to find my info by name. We were late for the show as a result. This was overpriced and a bad experience lll nerver do ot again

Date of experience: April 7, 2023
Washington
1 review
0 helpful votes
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Scam
May 7, 2023

I didn't want to buy anything and you stolen my money!

Date of experience: April 7, 2023
Canada
1 review
0 helpful votes
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Ticket resellers are crooks.
May 7, 2023

Over charging by 200%+ should be illegal. Manufacturing inflation during an economic crisis is immoral. The runners of this site should be ashamed.

Date of experience: April 6, 2023
District of Columbia
1 review
0 helpful votes
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Expensive. Not clear on the information provided. No last minute offers on better places

Date of experience: April 6, 2023
Arizona
1 review
0 helpful votes
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Amazing and super easy
April 7, 2023

Got them monsterjam tickets quick and easy! In minutes!

Date of experience: April 6, 2023
California
1 review
0 helpful votes
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3 times face vslue
May 7, 2023

The service overall is good but the cost was through the roof! Face value of the tickets were $47 each. We paid $127 each. Just a bit pricey for the service. Probably won't use it again.

Date of experience: April 6, 2023
Texas
1 review
0 helpful votes
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Awful buying experience
May 7, 2023

It was lousy. No seating description for lawn seats.

Date of experience: April 6, 2023
Wisconsin
1 review
0 helpful votes
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Ticket price
April 7, 2023

I was kinda wondering why they where a little more then what was advertised. Got them sooner than expected

Date of experience: April 6, 2023