From the business
TicketSales.com is a trusted ticket resale marketplace. Since 2017, TicketSales.com has made live events more open and accessible; helping millions of fans attend events they love.
TicketSales.com offers peace of mind with a 100% Buyer Guarantee, ensuring all tickets are authentic, accurate, and on time. TicketSales.com is consistently a top rated ticket resale marketplace and all orders are backed by best-in-class customer service.
Is TicketSales.com Legit?
Yes, TicketSales.com is a safe and legitimate source of resale tickets online. Since 2017, TicketSales.com has made live events more accessible; helping millions of fans attend events they love.
TicketSales.com Support:
Need help with an order? The TicketSales.com Customer Care is open 9am-Midnight Eastern, 7 days per week. You can reach the Customer Care team via phone, live chat, or email:
- Phone: (888)-729-4718
- Email: customercare@ticketsales.com
- Live chat: https://www.ticketsales.com/content/contact.html
TicketSales.com Reviews Summary
The company has garnered significant criticism for its lack of transparency regarding ticket pricing and additional fees, leading to customer frustration and feelings of being misled. Many customers report difficulties with ticket delivery and unresponsive customer service, which exacerbates their dissatisfaction. Conversely, some positive feedback highlights the ease of the purchasing process and timely ticket delivery when transactions go smoothly. Overall, the reviews reflect a troubling trend of customer discontent primarily stemming from unclear pricing practices and inadequate support, overshadowing the few positive experiences reported.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Bought 2 tickets for $274. I received email confirmation and receipt which stated the amount paid was $373! No mention of additional fees until after purchase. I would never have purchased these tickets if I had known about the fees up front.
I find this confusing frankly. This seems like a strange format or form in which to confirm that my tickets order of November 9,2024 went through. And why wasn't order confirmation requested much earlier? Anyway, yes, I have my tickets confirmation in my inbox.
I logged in, chose my ticket locations, paid by credit card and received my tickets.
Easy, simple, quick.
I am not a big fan of the added fee, at all.
Hi Robert, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.
Quick and clear transfer of tickets before expected date
I paid triple the amount of the tickets on your app.
Hi Wilfredo, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.
No tengo ningún inconveniente espero que vuelvan a enviar los boletos antes de la fecha del concierto por seguridad
Instant receivable of tickets so that surprised me.
Did not go to my concert there was no one that got canceled next time y'all need that send out emails and hey I'll get people phone calls to take messages to say hey this certain event got to cancel she wants to travel Tuesday hours away or 5 hours away to come to it I got three hours two and a half hours away from where I had to be here tomorrow or Charlotte because the Greensboro that's about two and a half hour ride I got halfway here and find out won't be doing that no more
Hi Carlos, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.
The transaction went smoothly. It was very easy to purchase tickets for the Molly Tuttle concert in Fairfield Connecticut. The tickets were emailed promptly and I was able to print them.
A mistake was made during purchase. We immediately called to fix (within seconds of ordering). The foreign customer sales agent was rude and refused to fix the issue
Hi Mark, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.
I think the price you charge is crazy. It's more than double the actual price.
Hi Kathy, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.
Nothing to report ordered and received tickets looking forward to events
They charge triple the value of the ticket. They won't refund They are nasty when you call them. I pled nicely to please help me. They Veuve charge 32 they charge 105 how is that fair. I didn't want all my money back just to be fair.
Hi Iris, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.
After buying my tickets I have to put up with a deluge of email from the vendor. Annoying as hell. Just another thing to have to UNSUBSCRIBE from
Hi Lisa, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.
Great, no problems ordering the tickets.they were delivered in a timely fashion. Easy fast secure!.
I wanted to surprise my child as a birthday gift. Bought 2 tickets at $35 per ticket. No breakdown of charges, felt a small fee would be applied, sure. Wrong! My total came out to $108.53. I'm a single parent already trying to provide when I can, customer service provided no help and assured me there is a breakdown when purchasing. They don't even know their own website! DO NOT USE!
Hi Jason, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.
Purchase tickets through this website for a concert. The lineup was changed today's prior. They refused to refund my money. I am very angry.
Hi Bekah, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cherie, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.