TicketSales.comReviews 2,211

THIS is a terrible company. Their charge for the orchestra seating through their website is $498.00 and you can get the SAME TICKETS on the website for $30.00! They give 7 minutes to put in all your credit card information and they charge you a HIGH service charge and ALSO an EMAIL Delivery fee. My tickets ended up being about $35.00 MORE than advertised. STAY AWAY! GO TO SIGHT AND PURCHASE THE TICKETS---- THEY WOULD NOT GIVE ME THE MONEY BACK EVEN BEFORE THEY SENT TICKETS.

DO NOT CLICK ON TICKETSALES.COM EVER

When buying tickets for an event, I picked out row and seats believing I was on the events website. After purchase (over 400.00) I received email from ticketsales telling me my section and seats were not guaranteed, that they would "try" to put me in a similar section. At no time prior to purchase was I informed. Maybe its in very fine print somewhere, I do not know, but it should be in bold print and pop up to let you know you may not/will not get the tickets you purchased. Lastly, I do have proof of purchase, but too much personal info on there to upload to web...no matter how much black out I put on it, it bleeds through.

I purchased three what was supposed to be $10 tickets for an event ended up being charged $161.50 I called within 10 minutes and they wouldn't cancel my order now. I have to wait for it to post on my credit card to dispute it And the worst part is because they don't even have the tickets in hand. I'm gonna have to purchase them from the venue to be sure I actually have tickets. We have a 12 hour trip and I don't want to get there and not have tickets. This company is ridiculous and they don't provide any transparency on extra charges. No seating chart and I didn't know the price total until it was paid for this is a scam.

Expect to pay double or triple per ticket price. Both a delivery and service fee were added that seemed unreasonably high.

They try to make you think you're buying tickets from the venue, but it's a reseller site for twice the face value of the tickets. They then refuse to issue a refund once you realize you've been duped.

I paid for two tickets to an event, The tickets did not arrive, I contacted them six times (all time consuming events) and received no answers, no tickets, just empty assurances. The customer service reps did not get back to me as requested with answers/timelines. The refund takes 5 days to process. I was unable to attend the event.

I am writing this review in hopes that other customers don't make the mistake that I did.
I was so excited to buy tickets for a concert that my 70 year old husband loves. I was told by a friend to get the tickets quickly for this sought after show. The first website that came up was TicketSales.com. Unfortunately, I clicked it not realizing that it was not TicketMaster.com. Very deceptive. I completed my order. Moments later I checked my email, only to find that the ticket price was over twice as much as the TicketMaster price that I expected ($147 vs. $70), and the service charge was over $40 more (95.56 vs. 29.50)! TicketSales website states that "Content owner sets the face value ticket price". How can that be true when TicketSales charges over twice as much as its competitor! Very deceptive!
Right away I looked for a way to cancel the transaction because of the exorbitant prices, and the email I received said that the transaction was pending. There were no options on the website. Within 10 minutes, I called the TicketSales phone number and received the message that they work with customers who are calling about an event on the same day. I was referred to a chat link. I was asked questions by a bot and asked to chat with a service representative. This link came quickly, but I had to type in the same answers that I had just given on the phone call. By the time I got to a live customer service agent, he said it was too late, and they couldn't complete a refund because that was the company policy. He said he respected my concern, but there was nothing he could do. I did not feel respected at all! After much conversation, I realized where this company's loyalty lies. Not with the customer, but with the company policy only. Don't get ripped off like me!

I would not purchase from this seller again. They lack transparency in their fees and in their currency. I purchased tickets for an event in my local city in Canada (advertised price approx $140, got invoiced $200, and was charged over $300 on my credit card, siting US conversion? Why would I expect to pay US dollars for an event in my home town in Canada? They refuse to make any adjustments or refunds, despite them not issuing my tickets until nearly 7 months from date of purchase…IF I even receive them 🙄

DO NOT USE! They do not clearly list their processing fees prior to purchase. I was not aware of these fees until I received my receipt - they only show the per ticket price. I called immediately to cancel and they shared that they will not cancel any orders - even though mine had just gone through and likely was still pending approval.