The company enjoys a positive reputation largely due to the quality of its products, particularly its goat milk formula, which many customers report as beneficial for their children. Customers appreciate the ease of ordering and commend the responsiveness of the customer service team, often highlighting their willingness to go above and beyond in resolving issues. However, concerns have been raised regarding shipping delays, packaging quality, and the website's usability, which some found cumbersome. Overall, while the product satisfaction is high, improvements in logistics and user experience could enhance customer loyalty further.
This summary is generated by AI, based on text from customer reviews
Quickly responded to our enquiry. Generally very prompt delivery.
Our delivery arrived so super quick. I was actually dumbfounded! My son loves the taste and I love the fact the scoop is smaller then every other formula tin we have tried in the past. No more tummy upsets at night either!
Quick delivery and amazing product!
My baby loved it and made transition to formula easy
I had a delay in my express shipping order, however the staff were amazing and I was very impressed with the customer service.
There was a problem with my order but when I called I spoke to a lady who was so very helpful and amazing fixed the problem and gave me advised about some things I asked!
Great easy to follow website. Liking product so far.
Great experience, the product was everything I expected and the company was very helpful and Informative as I decided on what product was best for my little one.
Very happy with my purchase and very quick delivery
We absolutely love LittleOak goat formula for our baby. He struggled with an organic European cow milk based formula, and as soon as we switched him to LittleOak goat, he became a happy baby with a happy tummy. It's an amazing feeling to watch him thrive.
We ordered from Canada, and customer service was incredible with fixing some mix ups (caused by customs, not the company). Ive never had such wonderful service. They were kind, prompt and generous with the problem solving and I have since become a Subscribe and Thrive customer.
Very happy with the product. Delivery was a bit slow but that's expected at this time. I have subscribed so looking forward to receiving my next batch. It's much easier for me to have it delivered on a fortnightly basis then trying to go to the shops and stock up.
I had a few questions before ordering and LittleOak was quick to respond and answer my questions thoughtfully and thoroughly.
Despite the best support and many different strategies I wasn't able to produce enough milk for my little lady. We trialled quite a few different formulas (which was a total drainer!) and this was the one that bubby's tummy initially tolerated and my little chunky monkey has continued to thrive! We were so happy to find something that worked for our little one and quick delivery was appreciated in the beginning while we were figuring things out.
Lovely company with incredible customer service!
Love their product, the ingredients, and the philosophy behind what they do.
I'm gonna try giving formula to my bubba for the first time this week, but I'm already pretty sure I'm going to buy again from LittleOak soon! <3
Thanks!
My very first order from Little Oaks arrived exceptionally fast... very happy!
My very first order from Little Oaks arrived exceptionally fast... very happy!
Great service and a great product. Very happy with the company.
Seamless to order online, product was shipped immediately
Arrived very quickly and in tact. Easy to buy on the site.
Sometimes ordering outside the US can be a difficult process, but Little Oak made it a quick and easy process. Can't wait to try!
Edit:
I have now received my package and I am beyond thrilled. The package was lovely and well protected and the canisters themselves are quality products & well designed. The formula did not clump or froth too much- it was quick to dissolve into a silk liquid that my baby ate happily. It's her first time on a goat milk formula so I was unsure whether or not she would take it, but she guzzled it down with gusto! I am so pleased I found this company and will be a repeat customer!
Sometimes ordering outside the US can be a difficult process, but Little Oak made it a quick and easy process. Can't wait to try! Thank you!
A lot of information available regarding the company, ingredients, process
A lot of information available regarding the company, ingredients, process
Very easy to order, very informative and fast delivery!
My daughter loves your formula and it has definitely helped with stomach issues she was having.
Answer: Hello Karen, Thank you for your message. How is your little one going now? Sometimes Bubs, even breastfed Bubs go through phases of constipation. After 5 weeks with no problems on LittleOak, I don't expect it would change for the worse. It could be something with the bottle prep or hydration levels, baby going through a growth spurt etc. Please let me know how your Bub is. Love, Amber x
Answer: Hello Bella. Thank you for your question. I will reach out to our Research and Development team and get back to you. Love, Amber x