The LittleOak Company
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The LittleOak CompanyReviews 92

3.9
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The LittleOak Company Reviews Summary

The company enjoys a positive reputation largely due to the quality of its products, particularly its goat milk formula, which many customers report as beneficial for their children. Customers appreciate the ease of ordering and commend the responsiveness of the customer service team, often highlighting their willingness to go above and beyond in resolving issues. However, concerns have been raised regarding shipping delays, packaging quality, and the website's usability, which some found cumbersome. Overall, while the product satisfaction is high, improvements in logistics and user experience could enhance customer loyalty further.

This summary is generated by AI, based on text from customer reviews

service
28
value
3
quality
86

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1,287 reviews
Australia
1 review
0 helpful votes
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Great service
August 30, 2021

Quickly responded to our enquiry. Generally very prompt delivery.

Date of experience: August 29, 2021
Australia
1 review
0 helpful votes
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Quick and easy
August 29, 2021

Our delivery arrived so super quick. I was actually dumbfounded! My son loves the taste and I love the fact the scoop is smaller then every other formula tin we have tried in the past. No more tummy upsets at night either!

Date of experience: August 28, 2021
Australia
1 review
0 helpful votes
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Great experience/ great product
August 25, 2021

Quick delivery and amazing product!
My baby loved it and made transition to formula easy

Date of experience: August 24, 2021
Australia
1 review
0 helpful votes
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Amazing customer service!
August 18, 2021

I had a delay in my express shipping order, however the staff were amazing and I was very impressed with the customer service.

Date of experience: August 18, 2021
Australia
1 review
0 helpful votes
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Amazing customer service
August 17, 2021

There was a problem with my order but when I called I spoke to a lady who was so very helpful and amazing fixed the problem and gave me advised about some things I asked!

Date of experience: August 17, 2021
New Zealand
1 review
0 helpful votes
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Excellent product
August 17, 2021
Updated review

Great easy to follow website. Liking product so far.

Date of experience: August 16, 2021

Great easy to follow website
August 3, 2021
Previous review

Great easy to follow website

Date of experience: August 2, 2021
Canada
1 review
0 helpful votes
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Great experience
August 8, 2021

Great experience, the product was everything I expected and the company was very helpful and Informative as I decided on what product was best for my little one.

Date of experience: August 8, 2021
Australia
1 review
0 helpful votes
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Great quality, fast delivery
August 7, 2021

Very happy with my purchase and very quick delivery

Date of experience: August 7, 2021
Canada
1 review
0 helpful votes
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Best Formula and Customer Service
August 6, 2021

We absolutely love LittleOak goat formula for our baby. He struggled with an organic European cow milk based formula, and as soon as we switched him to LittleOak goat, he became a happy baby with a happy tummy. It's an amazing feeling to watch him thrive.

We ordered from Canada, and customer service was incredible with fixing some mix ups (caused by customs, not the company). Ive never had such wonderful service. They were kind, prompt and generous with the problem solving and I have since become a Subscribe and Thrive customer.

Date of experience: August 6, 2021
Australia
1 review
0 helpful votes
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Dearne's review
August 6, 2021

Very happy with the product. Delivery was a bit slow but that's expected at this time. I have subscribed so looking forward to receiving my next batch. It's much easier for me to have it delivered on a fortnightly basis then trying to go to the shops and stock up.

Date of experience: August 5, 2021
Texas
1 review
0 helpful votes
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Excellent customer service
August 5, 2021

I had a few questions before ordering and LittleOak was quick to respond and answer my questions thoughtfully and thoroughly.

Date of experience: August 5, 2021
Australia
1 review
0 helpful votes
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Fast delivery and best baby formula
September 2, 2021

Despite the best support and many different strategies I wasn't able to produce enough milk for my little lady. We trialled quite a few different formulas (which was a total drainer!) and this was the one that bubby's tummy initially tolerated and my little chunky monkey has continued to thrive! We were so happy to find something that worked for our little one and quick delivery was appreciated in the beginning while we were figuring things out.

Date of experience: August 3, 2021
Canada
1 review
0 helpful votes
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Love it!
August 1, 2021

Lovely company with incredible customer service!
Love their product, the ingredients, and the philosophy behind what they do.
I'm gonna try giving formula to my bubba for the first time this week, but I'm already pretty sure I'm going to buy again from LittleOak soon! <3
Thanks!

Date of experience: August 1, 2021
Australia
1 review
0 helpful votes
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My very first order from Little Oaks arrived exceptionally fast... very happy!

Date of experience: July 29, 2021

My very first order from Little Oaks arrived exceptionally...
July 16, 2021
Previous review

My very first order from Little Oaks arrived exceptionally fast... very happy!

Date of experience: July 15, 2021
Australia
1 review
0 helpful votes
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Prompt delivery
July 29, 2021

Great service and a great product. Very happy with the company.

Date of experience: July 29, 2021
Australia
1 review
0 helpful votes
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Great product, fast shipping
July 26, 2021

Seamless to order online, product was shipped immediately

Date of experience: July 26, 2021
Australia
1 review
0 helpful votes
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Great ingredients
July 25, 2021

Arrived very quickly and in tact. Easy to buy on the site.

Date of experience: July 25, 2021
Montana
1 review
0 helpful votes
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My high expectations were exceeded!
July 24, 2021
Updated review

Sometimes ordering outside the US can be a difficult process, but Little Oak made it a quick and easy process. Can't wait to try!

Edit:
I have now received my package and I am beyond thrilled. The package was lovely and well protected and the canisters themselves are quality products & well designed. The formula did not clump or froth too much- it was quick to dissolve into a silk liquid that my baby ate happily. It's her first time on a goat milk formula so I was unsure whether or not she would take it, but she guzzled it down with gusto! I am so pleased I found this company and will be a repeat customer!

Date of experience: July 24, 2021

Sometimes ordering outside the US can be a difficult...
July 10, 2021
Previous review

Sometimes ordering outside the US can be a difficult process, but Little Oak made it a quick and easy process. Can't wait to try! Thank you!

Date of experience: July 10, 2021
Texas
2 reviews
0 helpful votes
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I'm happy and she's happy :)
July 21, 2021
Updated review

A lot of information available regarding the company, ingredients, process

Date of experience: July 21, 2021

A lot of information available regarding the company,...
July 7, 2021
Previous review

A lot of information available regarding the company, ingredients, process

Date of experience: July 6, 2021
Australia
2 reviews
0 helpful votes
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Great service
July 21, 2021

Very easy to order, very informative and fast delivery!
My daughter loves your formula and it has definitely helped with stomach issues she was having.

Date of experience: July 20, 2021