The company enjoys a positive reputation largely due to the quality of its products, particularly its goat milk formula, which many customers report as beneficial for their children. Customers appreciate the ease of ordering and commend the responsiveness of the customer service team, often highlighting their willingness to go above and beyond in resolving issues. However, concerns have been raised regarding shipping delays, packaging quality, and the website's usability, which some found cumbersome. Overall, while the product satisfaction is high, improvements in logistics and user experience could enhance customer loyalty further.
This summary is generated by AI, based on text from customer reviews
After not being able to breastfeed successfully, Little Oak formula made a huge difference in our life. It's gentle for our little babe and she took to it straight away. We can relax knowing she is happy and healthy and getting everything she needs!
I wish I found this formula 5 months ago!
My daughter slept through the night with no crying or discomfort. It's a bloody miracle :)
Ordering 2 tins ASAP!
My son loves this milk and I love the ingredients!
Product is amazing and so is customer service when you reach out. Shipping delays and challenges make it hard to feel secure knowing your child will be fed.
My little one hasn't tried the formula yet, but I am so impressed with the level of customer service from little oak.
Easy ordering system! Despite some delivery delay, it has been quite a smooth sailing experience with the orders. Very fast customer service response.
I can't believe how fast this arrived and I'm so happy to have finally found a high quality formula!
Brilliant. Website always up to date. Great service
The credit card functionality is not working for me. I tried multiple times and cant enter the card details.
The credit card functionality is not working for me. I tried multiple times and cant enter the card details.
I spoke with the customer service team about some of the delays with stock from NZ. They were able to dispatch a container for us promptly by proritising us. They even had a local rep drop off some testers to get us through the night. Amazing.
Love Little Oak! The product is great for my little one and their customer service is outstanding. So quick to respond and they certainly went the extra mile when we were in a bit of a bind due to an Australia Post hold up. Couldn't recommend them more!
Great! Wonderful experience thank you!
Very happy :)
We switched formulas as I was starting formula full time with my little one - after doing my research and hearing about how pure/good the ingredients where I decided to opt for little oak. Not only does my bub guzzle this down, the mum guilt of not being able to breast feed has totally gone because this product is great quality and she is so HAPPY when feeding! Thank you little oak! X
Delivery time was a little slower than I'd hoped for but other than that it was great.
Brilliant! Thanks to everyone who worked to get our order to us asap
Thanks for getting this out to me even though you were backlogged. Got it just in time. My little one thrives on it
Always the best services provided each time I order Thank you!
Nancy went over and above to get my order delivered as soon as possible. What a wonderful woman to speak and correspond with. I'm so pleased with the product and the people behind the product.
I feel a little put out by paying for express delivery and it being delayed, albeit not a major delay.
The times I have purchased on line through little oak have been very quick with delivery. I was close to running out of a tin when I first started giving this to my son and I rang to see how long delivery would be, the lady I spoke to went above and beyond and it was on my doorstep the following day. Very happy with little oak. Also just recently little oak had no stage 2 formula and I messaged in a panic and was treated so nicely. The lady who messaged me sent me s few boxes of single serve sachets to get my son through until my next order was delivered. I highly recommend Little oak to everyone that has asked about baby formula.
The times I have purchased on line through little oak have been very quick with delivery. I was close to running out of a tin when I first started giving this to my son and I rang to see how long delivery would be, the lady I spoke to went above and beyond and it was on my doorstep the following day. Very happy with little oak.
Answer: Hello Karen, Thank you for your message. How is your little one going now? Sometimes Bubs, even breastfed Bubs go through phases of constipation. After 5 weeks with no problems on LittleOak, I don't expect it would change for the worse. It could be something with the bottle prep or hydration levels, baby going through a growth spurt etc. Please let me know how your Bub is. Love, Amber x
Answer: Hello Bella. Thank you for your question. I will reach out to our Research and Development team and get back to you. Love, Amber x