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From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
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ننتظر تجربة مميزة مكم - البداية مبشرة
ننتظر تجربة مميزة مكم - البداية مبشرة
I like the experience with the first group thank you good memories in dubai because of you i can not describe how it was nice experience evry think perfect even the staff and the hotels, and special thanks to miss soumia she helped us a lot great team
Dear Mr. Ahmed,
Thank you for taking out the time to write such a thorough review. We greatly appreciate your honest feedback and are pleased to learn of your positive experience with Ms.Soumya.
We're so glad to hear that you had a memorable time in Dubai.
We look forward to welcoming you again!
Kind regards,
The First Group
I realy loved the experience with the first group they are so ammazing, and soumia helped us with ticktes and activites i will do it again with my friends first group you are the best
Dear Mr. Najeeb,
Thank you for taking out the time to write such a thorough review. We greatly appreciate your honest feedback and are pleased to learn of your positive experience.
We're so glad to hear that you had a memorable time in Dubai during your anniversary celebrations.
We look forward to welcoming you again!
Kind regards
The First Group
The experience was ammazing wiith first group the hotel the food the staff and also the adorable cordinator soumaya she helped us a lot and she organize our trip thank you first group
Dear Ramila,
Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience!
We're so glad to hear that you had a memorable time. We look forward to welcoming you again.
Best regards,
The First Group
عند التواصل والدفع تم ابلاغي انه يمكنني القدوم في اي تاريخ واختيار اي فندق يعجبني ولكن عند التقديم تم وضع اولوية اختيارات حسب التوفر وامكانية عدم التوفر بالتاريخ المطلوب. ثانيا تم اطلاع مندوب التسويق انه لدي طفلين وابلغني ان اقامتهم مجانية وعند تقديم الطلب تظهر لي ملاحظة انه سيتم تطبيق رسوم اضافية.
نشكر الاستاذه نادين على المعامله والاخلاق الجميله
عزيزتي السيد يوجين،
شكرًا لك على مراجعتك وتعليقاتك على رحلتك إلى دبي من خلال تجربة دبي لايف ستايل الحصرية!
نتمنى ان اراك مرة اخرى.
مع أطيب التحيات،
ذا فيرست جروب
The holiday perfect the staff perfect all the staff helpful with us specially Somaya thank you so much for having us with you we will definitely
Dear Mr. Omar,
Thank you for your review and feedback on the service you received.
We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had a pleasant experience with Ms.Soumaya.
Warmest regards,
The First Group
Amazing amazing experience with first group i really enjoyed it thank you first group and special thanx to coordinator Somaya for our stay big respect for the first group we will do it again with you amazing
Experience
Dear Meriem,
Thank you for taking the time to write about your trip to Dubai as an exclusive member of Dubai Lifestyle Experience.
We're so glad to hear that you had such a wonderful time.
We look forward to welcoming you for many more years to come!
Kind regards,
The First Group
My holiday was excellent with package of first group i like it my self and my wife, the coordinator Somaya made it amazing she helped us with good programmer thank you Somaya and first I'm exited to do it again with you First group
Dear Livhuwani.,
Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience!
We're so glad to hear that you and your wife had a memorable time here and it is gratifying to learn that you had a pleasant experience with Ms.Soumaya.
We look forward to welcoming you again!
Best regards,
The First Group
I would have given 5 stars if I knew that We were going to get our first choice hotel accommodation by the Marina
I like my holiday with first group the hotel, the staff and the organization so good for me and my wife, thank you first group for every thing and Soumaya thank you a lot for helping us
Dear Tinashe,
Thank you for your review and feedback on the service you received.
We pride ourselves in delivering exceptional customer service, and it is gratifying to learn that you had a pleasant experience with Mr. Abdelrahman.
We look forward to welcoming you to Dubai again!
Warmest regards,
The First Group
The experience so amazing for me and my family Soumaya helped us a lot she organize a memorable experience for us thank you Soumaya thank you first group
Dear Lianaa,
Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience and our team!
We're so glad to hear that you had a memorable time. We look forward to welcoming you and your family again.
Best regards,
The First Group
التجربه جدا كانت حلوة مع فورست غروب تسلم ايدكم مره عجبني تنظيم رحله لي ولي عائلتي و استا>ة سميه مقصرت ادت الواجب وزياده معانا شكرا لكم الفورست غروب
عزيزي صالح،
شكرا لك على رأيك وتعليقاتك على الخدمة التي تلقيتها.
إنه لمن دواعي السرور أن تعلم أنك حظيت بتجربة ممتعة مع فريقنا.
نتطلع إلى الترحيب بك في دبي قريبًا!
تحايتي،
ذا فيرست جروب
Still discovering, happy so far. I never delt with agent in my life for travel and looking forward to see how it works out!
Dear Anna,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We trust your holiday to Dubai will be one that you never forget!
Safe travels,
The First Group
ام اعلامي عند شراء العضوية ان الابناء تحت ال١٢ مشمولين في كل شي. لاكتشف بعدها انهم فقط مشمولين في الاقامة.
The activation process was fairly straight forward.
Everything in the registration process is clearly explained. Jonathan's service was kind, patient and excellent
Dear Lea,
Thank you for your review and feedback on the service you received.
It is gratifying to learn that you had a pleasant experience with Mr.Jonathan.
We look forward to welcoming you to Dubai again!
Warmest regards,
The First Group
I came many times using different packages from different Agencies in Dubai.
But absolutely this is my favorite time with the Dubai lifestyle Package. I recommend it to everyone reading this review
The hotel was so comfortable, clean and new.
Hamam Abdessamed was in touch with us to book all the vouchers and tickets in the right time.
Dear Mr. Omar,
Thank you for your review and feedback on the service you received.
We are pleased to know you've had such wonderful interactions with Mr.Hamam Abdessamed.
As an organization, we pride ourselves on delivering the highest levels of personalized service to our clients, so are very delighted to read your review.
We look forward to welcoming you to Dubai!
Warmest regards,
The First Group
I wanted that my week in Dubai never finish, it was Fun, very organized and full of new activities.
Absolutely I would buy this package every year.
Hamam Abdessamed were all the time with us step by step to make it easier and more comfortable.
Thank you The first group for this lovely experience
Dear Joseph,
Thank you for taking the time to leave us such a wonderful review. We are very pleased to hear that you had a pleasant experience. We take pride in providing excellent customer service and it is gratifying to know that our team members made a positive impression.
We look forward to having you back in Dubai and will make sure to make this trip even more memorable!
Kind regards,
The First Group
I came to Dubai for 4th time, This time through the first group Dubai lifestyle Package,
I loved the hotels and the service this company provide.
The activities we did where so fun, and we finish up as investors in the first group
I would thank Hamam Abdessamed for his service and care during all our trip.
Dear Mr. Mohamed,
Thank you for taking out the time to write a review. We are pleased to learn of your positive experience.
We couldn’t be more delighted to hear that you had a great time once again. We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had such great interactions with our team members.
We look forward to welcoming you back to Dubai once again and will strive to make this trip better than the last one!
Safe Travels,
The First Group
The response is commendable so far. Looking forward to this experience, although I would have preferred to be at WYNDHAM Dubai Marina
Dear Mr.John,
Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience!
We're so glad to hear that you had a memorable time. We look forward to welcoming you again!
Best regards,
The First Group
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عزيزي السيد أمجد،
شكرا لك على ملاحظاتك.
نتطلع إلى الترحيب بك في دبي في تجربة دبي لايف ستايل.
رحلة سعيدة،
ذا فيرست جروب