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The First GroupReviews 3,548

4.3

From the business

Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com


thefirstgroup.com
Dubai, United Arab Emirates
+13
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The First Group Reviews Summary

The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.

This summary is generated by AI, based on text from customer reviews

quality
145
This company responds to reviews on average within 9 days
RU
1 review
4 helpful votes
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Cool service!
August 6, 2018

I had the pleasure of working with TFG on the purchase of my first apartment in Dubai. As a first time buyer, there were many things that I was not aware of but my manager was able to guide me through the process and always had my best interest at heart. Thank you for the great service!

Date of experience: August 5, 2018
RU
1 review
0 helpful votes
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Had a lovely experience with The First Group team. Really enjoyed all the communication, from the initial contact to the contract signing. What I appreciate the most is constant support and readiness to help, whatever issue I have. Im yet to see the financial results, but Im sure I wont be disappointed. Really thankful for the kind help!

Date of experience: February 2, 2018
Canada
1 review
43 helpful votes
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Good company. Great projects. Smart locations. Unfortunately very low return for investors with ROI > 25 years. Almost equals to bank interest (3 to 4% a year)

Date of experience: December 20, 2017
Sweden
1 review
68 helpful votes
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Having worked for the company... I got to know some of the ins and outs of the company. My main concern would be that we were taught to sell the product using strong lies and manipulation towards potential investors. A lot of the reviews are within 2 years because during this time scale investors have not started to get their returns yet. With promised ROI of 5%+ many investors do get disappointed about the casual 2.5% ROI. IF YOU WANT TO INVEST YOUR MONEY IN DUBAI THINK TWICE BEFORE YOU INVEST IN #THEFIRSTGROUP. Good luck.

Date of experience: November 27, 2017
RU
1 review
3 helpful votes
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100% great decision
October 31, 2017

I actually was really insecure before making this property investment, but The First Group team cleared all my doubts. I already had a pleasant experience of talking to them during a professional exhibition, so naturally the company was my #1 choice for investment. They helped me get familiar with Dubai property market and with the local hotel industry, and I appreciate this a lot. Thanks to their guidance, I was able to choose a project in a promising area, and the first financial results are quite impressive. I hope the tendency will stay for long.

Date of experience: October 31, 2017
RU
1 review
1 helpful vote
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Its an honor for me to be an owner of a hotel unit in Dubai. This is the place where everything is possible, and when you live and breathe this incredible city, you just feel youre changing. Dear The First Group company! Please accept my sincere gratitude for giving me such an extraordinary investment opportunity and for changing my life completely.

Date of experience: August 9, 2017
RU
1 review
2 helpful votes
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If you want to invest in real estate, The First Group is basically the perfect option. They do all the management work themselves, and they run your property according to their market knowledge. I am happy with it. I think Ill invest again as soon as I have the financial opportunity.

Date of experience: May 25, 2017
RU
1 review
1 helpful vote
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Wow! TFG staff is so nice. I just got back from their office. My husband took me with him because he doesnt know Dubai as well as I do, and I spent nearly all my internship there. He wanted to buy a hotel room either in Dubai Marina or in Jumeirah Village, and boy, thats a really tricky question even for me. Both are thriving, both are tourism magnets, and both look fantastic.
Thanks for the TFG manager who was nice enough to tell us about future city prospects. The company surely knows the market and the city. Strategic plans, ways of government support, transportation networks everything is considered. Weve chosen Jumeirah Village in the end, and Im sure we made the right decision.

Date of experience: May 21, 2017
RU
1 review
1 helpful vote
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I am very satisfied
April 16, 2017

Its the 5th years of my familys partnership with TFG. As of today, we own several units in TECOM and Dubai Marina. The money flow is more than nice, and the whole working process of the company is nicely organized. Our manager keeps us updated on all the news, and we can get in touch any time we consider necessary. I highly value such a great customer service.

Date of experience: April 16, 2017
GB
1 review
5 helpful votes
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I would like to make a positive review but unfortunately since investing with The First Group I have never been told the truth about my investment and still to date when I've been reasonable with correspondence and payments I'm no further forward. Read the reviews investors especially the lower score as they are a better reflection of the truth.

Date of experience: April 11, 2017
Georgia
1 review
5 helpful votes
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I have 3 units now
March 23, 2017

Several years ago I invested all the free money I had into TFG project. I almost didnt even hesitate, and as the result I have 3 units now. I can say I plan to invest some additional money into new projects being in construction. The company works flawlessly, and the staff is comprised of true professionals. Every time my friends or business partners ask my advice on investing in Dubai real estate, I gladly recommend them to consider TFG

Date of experience: March 22, 2017
AE
1 review
57 helpful votes
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You'll are cheaters.
March 22, 2017

People who dupe tourist and waste our time for a booklet with nothing in it...::

Date of experience: March 22, 2017
TFG D. — The First Group Rep
over a year old

Hello, we would like to receive a clarification on what you have written. If any misunderstanding took place, we would like to clarify the situation. However, we are a genuine business and we are in the market for more than 10 years, and we try our best to keep our clients happy. Please, send us a private message with details. Thank you

Ireland
1 review
75 helpful votes
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THE FIRST GROUP
December 16, 2016

I purchased a office space from The First Grout in the solo, The Bridge, Sports City for 100k with a expected return of 7000 to 10,000 per year. It has been rented out for 3 years now and my return is 700.00 per year. TFG say that this is the best return that they can give on this even with Regus managing it. To me it looks like all the rent is going on fees and charges. They offered to buy it back at my purchase price it I invested into one of their hotels. What can I do about this? Its a bad investment for me and the other Solo investors. Would you invest in a company that promised that and delivered this?

Date of experience: December 16, 2016
RU
1 review
4 helpful votes
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Great work of managers
October 15, 2015

I want to express my gratitude to the managers of company The First Group. They accessibly and understandably explain all about investing in real estate in Dubai. I already have little business in city but I want that my sons inherits immovable property. I know laws and taxes in Dubai good but I never earlier invested in real estate in abroad countries and I needed advices.
Even if your English is as mine it is okei. Company managers work with many people in different countries of the world so I dont worry about communication and documents. In reality, they even help get visa and invite you in Dubai to watch at their projects. You can get a privat tour and spend some nights in a good hotel. But most importang thing is consultation managers go with you to every project you like and tell you about them everything you want to know.
What I liked personally was a hotel complex very near to water. It is popular at tourists and is always occupied. Difficult even to imagine how many money it produces. The First Group showed me all financial calculations with predictions for several years. Like this they give you guarantee that your money is safely invested. You can never lose money here and real estate is a thing that stays forever. Solid investment, I recommend everyone who thinks of taking money out of our country.

Date of experience: October 14, 2015