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From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
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الاستجابة سريعة ورائعة...لقد طلبت الاستفسار عن بعض الخدمات الإضافية وتكلفتها أرجو الرد على هذه الأسئلة
شكرا على حسن التعاملق وتقديم الخدمات بسرعه وتلبيه الطلبات المرغوب فيها وهاذهي اول تجربه لاكن لن تكون الاخيره
Excellent customer experience - seamless booking, easy to use technology platform.
Dear Mr. Philip,
Thank you for your review and feedback on the service you received.
We pride ourselves in delivering exceptional customer service, and it is gratifying to learn that you had a pleasant experience with our team.
Warmest regards,
The First Group
هدمة ممتازه لتوفر عليك مصاريف السفر والاطلاا على الاماكن السياحية
,عزيزي السيد جيفري
شكرا لك على ملاحظاتك. يسعدنا أن نعلم أن لديك تجربة رائعة كعضو في تجربة دبي لايف ستايل.
نتمنى رؤيتك في دبي مرة أخرى!
تفضلوا بقبول فائق الاحترام،
ذا فيرست جروب
Please update the dates requested as the system only gave us the next 3 months to choose from and we wanted December.
Dear Rose,
Thank you for taking the time to share your feedback. We value your input and are eager to learn more. Please contact us at customer.support@thefirstgroup.com and provide the best time and number to reach you. We appreciate your honest review and we hope to provide you with a better experience moving forward.
Warm regards,
The First Group
انا لو اعلم ان هناك سيكون عرض اخر بمده مفتوحه انا لم اكن لا اشترك بهذا العرض المحدد المدة و خصوصا انه تم عرضه علي في شهر رمضان و بعدها الاعياد و الجو عادة حار في دبي، لا احب السفر لدبي الا في شهر فبراير او مارس اما شهر ٤-٥-٦-٧-٨-٩ فهذه اشهر حاره جدا
الا اني تورطت في هذا العرض و اعتبره خساره فادحة لي.
Nous aurions souhaiter la période de décembre au lieu de nous limiter au mois d'Aout.
Cher Eloi,
Merci d’être devenu membre de notre expérience exclusive Dubai Lifestyle.
Nous sommes impatients de vous accueillir à Dubaï!
Bon voyage
The First Group
نتطلع إلى مرونة أكبر في مدة التمتع بالعرض
عزيزي السيد منى،
شكرا جزيلا على مراجعتك! نتطلع إلى الترحيب بكم قريبا.
مع أطيب تحياتنا
ذا فيرست جروب
اتمنى يكون مع البكج استقبال و توديع من و الى المطر
السيد خالد،
نشكرك لكونك أصبحت عضوًا في تجربة أسلوب الحياة الحصرية في دبي.
ونتمنى لك تجربة رائعة، ونتطلع إلى الترحيب بك في دبي!
في انتظار وصولك بسلام،
ذا فيرست جروب
تجربه ممتازه هي الأولى بالنسبه لي ارجوا ان تتكرر مره اخرى
عزيزي السيد ماجد،
نشكرك على انضمامك إلى تجربة دبي لايف ستايل الحصرية.
رحلات آمنة
ذا فيرست جروب
E suis très satisfaite de vos propositions et de votre accompagnement. J'espère seulement que cela se vérifiera sur place
Cher Monsieur Berry,
Merci d'être devenu membre de notre expérience exclusive Dubai Lifestyle Experience.
Nous espérons que vos vacances seront mémorables et que vous n'oublierez jamais!
Chaleureuses salutations,
The First Group
It is good experience but more options should be there
Dear Mr. Abdul,
Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience!
We look forward to seeing you again.
Best regards,
The First Group
The sales person Mr. Ahmad Reda is the one who convinced me to join this program he
Very is professional and
I am very to deal with him
Dear Mr. Maher,
Thank you for your review and feedback on the service you received from our team. Our mission is to provide the best service to all our clients and we’re delighted to receive a review like yours.
We trust that your holiday will be one you never forget!
We look forward to welcoming you to Dubai.
Warmest Regards,
The First Group
التجربة رائعة وسهولة في الموقع ومرونة التعامل مع العاملين في الشركة
عزيزي السيد منصور،
شكرًا لك على مراجعتك وتعليقاتك على الخدمة التي تلقيتها من فريقنا. مهمتنا هي تقديم أفضل خدمة لجميع عملائنا ويسعدنا أننا حققنا توقعاتك.
نتطلع إلى أن نكون في خدمتك لسنوات قادمة!
أطيب التحيات،
ذا فيرست جروب
حتي الان لم نعلم بميعاد تاكيد الطلب علي الرغم من انه تم تقديمه اكتر من اسبوعين
عزيزي السيد رؤوف
نحن نفتخر بتقديم أعلى معايير الخدمة لجميع عملائنا ونأخذ ملاحظاتك على محمل الجد. سوف نقوم بمراجعة حالتك في أقرب وقت ممكن.
يرجى الاتصال بنا على
customer.support@thefirstgroup.com ويرجى تقديم رقم التواصل والوقت المناسب للتحدث معك.
تحياتنا،
ذا فيرست جروب
The experience has been smooth so far, looking forward to the actual experience
Dear Mr. Hassan,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We trust your holiday to Dubai will be one that you never forget!
Safe travels,
The First Group
Website was easy to navigate with good enough instructions to follow
Dear Mr. Adeleye,
Thank you for your feedback. We hope you have a wonderful experience as a Dubai Lifestyle member.
We look forward to welcoming you to Dubai!
Safe travels,
The First Group
The experience is amazing with first group hotels and the staff are amazing Soumaya helped us a lot thank you Soumia we will come and do it again with the first group great experience
Dear Patience,
Thank you for your review and feedback on the service you received. It is gratifying to learn that you had a pleasant experience with our Ms.Soumya.
We look forward to welcoming you to Dubai again!
Warmest regards,
The First Group
Ayant déjà fait un premier à Dubaï, je présume que l'expérience sera meilleure.
Exellent service from the moment of arrival. Every member of staff deserves the highest praise. Their professional approach and great communication and sheer hard work made this the most memorable holiday. A special shout out to the restaurant and the food quality.
Special thanks to hamam abdessamed who is the one arranged all our travel
Dear Mr.Dominique,
Thank you for taking out the time to write such a thorough review. We greatly appreciate your honest feedback and are pleased to learn of your positive experience.
We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had such great interactions with our team members.
We look forward to being at your service for years to come!
Warmest regards,
The First Group
While on holyday at this fabulous hotel with my wife, i found my self taking a couple of fun fitness classes as part of the exclusives sport club, everything was amazing, Hamam abdessamed assisted us step by step, thank you for this gorgeous experience.
Dear Dr.Amadu,
Thank you for your review and feedback on the service you received.
We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had a pleasant experience with our team.
We look forward to seeing you again!
Warmest regards,
The First Group
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
,عزيزي السيد سلطان
شكرا لك على ملاحظاتك. يسعدنا أن نعلم أن لديك تجربة رائعة كعضو في تجربة دبي لايف ستايل.
نتمنى رؤيتك في دبي مرة أخرى!
تفضلوا بقبول فائق الاحترام،
ذا فيرست جروب