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From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
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Is so good and well secured thanks first group for professional service
Great communications!
I was given details and advise by the personnel
Dear Thebe,
Thank you for your review and feedback on the service you received.
It is gratifying to learn that you had a pleasant experience with our.
We look forward to welcoming you to Dubai again!
Warmest regards,
The First Group team
Very user-friendly application. Very helpful staff
Dear Mujuni,
Thank you so much for your feedback and sharing your positive experience.
Best regards,
The First Group
اريد غرفة رائعة وواسعة نوعا ما وتحوى على مكتب صغير
I hhave anoher booking along with Nadia Al Hajri on the same period.
Please book us on same hotel.
Her email is *******@yahoo.com
First Group is an exceptional property management company. Their dedication to excellence is evident in their prompt and professional service. They go above and beyond to ensure tenants' satisfaction and handle property maintenance efficiently. With their expertise, I trust my property is in capable hands. Highly recommended!
Dear Miuz,
Thank you so much for taking out the time to write such a thorough review
We highly value our investor community, and we couldn’t be more delighted to read about your positive experience as an investor with us. We pride ourselves in delivering exceptional customer service, and it is gratifying to learn that you had such great interactions with our team members.
We look forward to being at your service for years to come!
Warmest regards,
The First Group
Super friendly staff. Mohammed was very interesting to work with.
Dear Sam,
Thank you for your review and feedback on the service you received from Mr.Mohammed. Our mission is to provide the best service to all our clients and we’re delighted to receive a review like yours.
We trust that your holiday will be one you never forget!
We look forward to welcoming you to Dubai.
Warmest Regards,
The First Group
Was great service go grand and continue a good job.
Dear Gilinesh,
Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience!
We look forward to seeing you again.
Best regards,
The First Group
One of the hotel does not have location description on its website
The process was fast and easy. I had no problem navigating through the whole process.
Dear Silas,
Thank you for your feedback. We are glad to hear that you had a wonderful experience as a Dubai Lifestyle member.
We hope to see you in Dubai again!
Kind Regards,
The First Group
Still waiting on communication from the team to find out about our reservation. Reaching out to someone seems like pulling teeth.
تجربة التعامل مع استاذ أسامة كانت جدا رائعة
عزيزيالسيدة علياء،
شكرا لك على رأيك وتعليقاتك على الخدمة التي تلقيتها.
إنه لمن دواعي السرور أن تعلم أنك حظيت بتجربة ممتعة مع فريقنا.
نتطلع إلى الترحيب بك في دبي قريبًا!
تحايتي،
ذا فيرست جروب
I have not received any response to my travel request. I called Mohamed Samir so many times at *******646 but no response. We have paid in full one year ago and we are worried that we will not be able to use it when we need. Hope it is not scam. I may have to report if we do not get a response.
Oswald Crasta
*******504
This first time i am traveling with first group
I wish it will be more
Dear Mr.Khalid,
Thank you for your feedback. We are glad to hear that you have had a wonderful experience as a Dubai Lifestyle member.
Yours sincerely,
The First Group
Sales team and manager are so professional and helpful
Dear Mr. Tamer,
Thank you for your review and feedback on the service you received.
We pride ourselves in delivering exceptional customer service!
We look forward to welcoming you to Dubai again!
Kind regards,
The First Group
المندوب كان لطيفا متفهما كن شرحه واضحا مع عرضه لمحفزات مثل تذاكر مجانية
السيد كمال،
نشكرك لكونك أصبحت عضوًا في تجربة أسلوب الحياة الحصرية في دبي.
ونتمنى لك تجربة رائعة، ونتطلع إلى الترحيب بك في دبي!
في انتظار وصولك بسلام،
ذا فيرست جروب
خدمه جيده وفريق ممتاز وسرعة انجاز ومتابعه من القروب
,عزيزي السيد ميتاب
شكرا لك على ملاحظاتك. يسعدنا أن نعلم أن لديك تجربة رائعة كعضو في تجربة دبي لايف ستايل.
نتمنى رؤيتك في دبي مرة أخرى!
تفضلوا بقبول فائق الاحترام،
حتى هذه اللحظة انتم رائعين احتاج فقط حتى اعطي راي نهائي ان اعيش معكم التجربة كاملة
السيد احمد،
نشكرك لكونك أصبحت عضوًا في تجربة أسلوب الحياة الحصرية في دبي.
ونتمنى لك تجربة رائعة، ونتطلع إلى الترحيب بك في دبي!
في انتظار وصولك بسلام،
ذا فيرست جروب
نتمني دوام النجاح ونشكركم علي الخدمه الرائعه واخص بالشكر الاستاذ/احمد مختار من قسم التسويق
عزيزي السيد بشير،
شكرًا لك على مراجعتك وتعليقاتك على الخدمة التي تلقيتها من فريقنا. مهمتنا هي تقديم أفضل خدمة لجميع عملائنا ويسعدنا أننا حققنا توقعاتك.
نتطلع إلى أن نكون في خدمتك لسنوات قادمة!
أطيب التحيات،
ذا فيرست جروب
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Shem,
Thank you for your review and feedback on the service you received from our team. Our mission is to provide the best service to all our clients and we’re delighted we met your expectations.
We look forward to being at your service for years to come!
Kind Regards,
The First Group