From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
I was told totally different things at the first approach with the company rep than took place on actual meeting. In addition it took crazy amount of time to get simple info out. I asked several times to get facts out and to be send to my email. I dont like to force feeding. As on investor I like to get clear facts out and not to deal with the people who try to sell investment property like vacation club.
Very cool experience and explanation with Dillon and mr Badawi
Dear Mr. Usman,
Thank you for your review and feedback on the service you received.
We pride ourselves in delivering exceptional customer service!
We look forward to welcoming you to Dubai again!
Warmest regards,
The First Group
سرعة التجاوب واتمنى ان أوفق فى اختياري للفندق اللي طلبته
السيد العزيز.أحمد،
شكرًا لكونك عضوًا في تجربة نمط الحياة الحصرية لدينا في دبي.
نحن نتطلع إلى الترحيب بكم في دبي قريباً!
رحلات آمنة
المجموعة الأولى
Straight forward inquiries. Not complicated to go through.
Dear Menassie,
Thank you for your review and feedback on the service you received.
It is gratifying to learn that you had a pleasant experience with our team.
We look forward to welcoming you to Dubai soon!
Warmest regards,
The First Group
Firstly we were told that we go for a presentation after that we have dinner and 2 night accommodation. We for there and they gave us the presentation and it was fine. But they wanted us to sign immediately I don't know them. I can't pay money based on what they tell me and without doing research. I felt they false advertises the prises so that we can go to their offices. I was not happy with that.
Dear Mr. Micka,
We would like to learn more. If you are willing to share, please provide the details of your experience to customer.support@thefirstgroup.com and a team member will reach out to you directly.
Kind regards,
The First Group
Very hard selling salesman not much information gives no time to think and make you rush
Dear Mr. Mohammed,
The experience you had with our representative does not meet our company standards and we are very interested to learn more about what happened. We would greatly appreciate you emailing us directly at customer.support@thefirstgroup.com with more details so we can investigate further.
Kind regards,
The First Group
تعامل اكثر من ممتاز من الاخوان مالك والاخ حسن
عزيزي السيد يوسف،
شكرًا لك على مراجعتك وتعليقاتك على الخدمة التي تلقيتها من السيد مالك والسيد حسن.
إنه لمن دواعي السرور أن تعلم أنك حظيت بتجربة ممتعة مع فريقنا.
نحن نتطلع إلى الترحيب بكم في دبي قريباً!
أحر التحيات،
المجموعة الأولى
I received a call when they advertise. They help me when i lost the email and send me the account link. After i add me preferences i recwived ean email that someone will contact me in 5 business days but no one does. And i have no clue how to follow up. How do you want me to rate the experience in a survey before completing your task!
I'm amazed so many fall for these fairy tale investment returns they promise. The salesmen are so fake and two faced it's laughable. The presentation so unprofessional
Very good people are very polite friendly speaking
Dear Bhimappa,
Thank you for your review and feedback on the service you received from our team.
Our mission is to provide the best service to all our clients and we’re delighted we met your expectations.
We look forward to welcoming you to Dubai!
Kind Regards,
The First Group
السلام عليكم انا افضل غرفه مع شرفه
مع خالص الشكر
I booked a reservation on January 6. No one from First Group has contacted me to confirm my hotel stay. Is it First Group practice to allow weeks to go by without contacting members. I have sent 11 emails asking for someone to contact me to confirm my reservation.
Dear Mr. David,
We would like to learn more. If you are willing to share, please provide the details of your experience to customer.support@thefirstgroup.com and a team member will reach out to you directly.
Kind regards,
The First Group
I think First group need to think a little bit more for mutual benefit for them as well for customers too.
Dear Sunny,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We look forward to welcoming you to Dubai!
Safe travels,
The First Group
I thought this would be easier with finizalizing everything at a click of a button
Dear Mr. Mutaz,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We look forward to welcoming you to Dubai!
Safe travels,
The First Group
Nice experience but want things to be done right and with decency
Dear Frank,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We look forward to welcoming you to Dubai!
Safe travels,
The First Group
بعد اذنك لو متاح الحجز يكون من ٢٥ يناير يكون افضل علشان حجزت الطيران
اتحمس لزيارة دبي واتمنى ان كل شى يكون على ما يرام
Constant mention of successes as a company, without concrete names of buildings or projects. Offers of unusually discounted vacations didn't include any specific locations, just empty promises.
Dear Miro,
The experience you had with our representative does not meet our company
standards and we are very interested to learn more about what happened. We would greatly appreciate you emailing us directly at customer.support@thefirstgroup.com with more details so we can investigate further.
Kind regards,
The First Group
I will arrive in Dubai on April 29, but I have not been able to choose this date. Can you change this for me?
اطلب اتصال واتس آب من الموظفة التي حجزت للتقديم
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Martti,
The experience you had with our representative does not meet our company standards and we are very interested to learn more about what happened. We would greatly appreciate you emailing us directly at customer.support@thefirstgroup.com with more details so we can investigate further.
Kind regards,
The First Group