The First GroupReviews 3,552

My communication with workers is very great,I also want be with them to see what is going on and I put value where ever I work

Bought a package and they will not honor it! This is awful customer service!

At first I had some concerns to do with delayed response time and customer handling after making payment. However, Mr. Faisal made everything alright and made good my concerns. I really appreciated this latter treatment. Thank you.
I can't wait for my holiday to start.

After some issues with getting the booking done, the follow-up was great and quick.
Happy that the issue was sorted out in such a nice manner and help from the dedicated staff of the First Group.

Lady meet as in Mall and send us to hear about promotion, next day a limosine pick us, all was perfect, than thay (Mr.Riad Nouh) give us presentation about buy/rent a apartment,...and I was 90% interested, but BUT he push it so hard to do it at moment (give deposite for contract).
When I said that I will thinkk about it for day/two, as usually in Europe,...thay give us regular taxi to go back (no more limo 😁), and promise to send contract just that I can chack...
Still, after 26 hours no contract on mail or whats app (he promise to do it)!
So, I think it is not profesional, as I have expiriance in Dubai.

I didn't have any plans for something like this and I would prefer not to comment

I love the ease to navigate through the process and the many choices available to any customer.

Instructions and guidance Quite simple to follow. Timely response and step by step guidance.
Simple and enjoyable

لم تتم التجربة بعد ارجوا ان تكون جيدة وان تكون الغرفة مطلة عالبحر

Thank you so much, it was great pleasure have a meeting today, have wonderful time as well as introduction and presentation of overall The first Group hotels, partners and amazing Ciel project. I took this unique and sensational offer and buy discounted 7 days and nights for 2 persons to stay as guest in one of your finest hotels once during period of next 12 months. Thanks

Looking forward into future to find great opportunities and cooperation.

All the best,

Ljubisa Bogdanovic

1) False promises: I hav ebeen contacted by your colleague Benamar Benabderrahmane at City Centre diera, Mall. He appraised me about investment opportunities with The First Group and as token of our time spent on visiting their project, we will get Dinner vouchers and stay vouchers for 2 nights. We never got any diner vouchers, despite various messages to Benamar over whatsapp.
2) Wrong sales pitch: I was interested in investment proposition in one of your hotel rooms etc. However, another colleague took us for hospitality and time sharing spent - I do not know why and his behavious was completely rude once we said we were not interested in Time sharing concept BUT we were intended to be discussing only Investment opportunities.

Courteous approach at the beginning with appointment scheduled to our request. Vehicle arrived on time and the representative was friendly, courteous and knowledgeable. Showed the properties and explained well the investment proposal.

Holiday purchased was as described in the T&C's. The staff were friendly and professional. They looked after us with care and respect.

It was a smooth sail till now choosing the travel plan. Hope the travel experience remains smooth and exciting.

اول تجربة ان شاء الله تكون جميلة. اشكر الموظف احمد شيمي على تعامله الراقي شكر خاص جدا.التواصل رائع جدا

Very easy platform to use. I like the links provided for the various hotels on offer and the information provided