From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
It was an enjoyable experience... Dubai is a great city and there are many places that are enjoyable to visit. Thanks
نحن عرسان واخترنا هذه الشركة لثقتنا بكم نأمل ان يكون اختيار الغرف بإطلاله
شكرا لكم الخيارات مقيده لعدم القدره على تغيير المواعيد وتأخر اعتماد الايام
فريق عمل رائع جدا ومتعاون
ويتابع العميل خطوه بخطوة
شكراً لاحسن تعاملكم ٣ مره اتعامل معكم مميزين
اشكر لكم اهتمامكم بالعملاء وأتطلع إلى المزيد
Bad management and experience! And layer people
Just taking money and no service and no money back
*******321
مبدئياً كل شي ممتاز ،، والتقييم النهائي بعد التجربة ان شاء الله
عزيزي السيد سامي،
شكرًا لكونك عضوًا في تجربة نمط الحياة الحصرية لدينا في دبي.
نحن نتطلع إلى الترحيب بكم في دبي قريباً!
رحلات آمنة
المجموعة الأولى
نرى الخدمة في أرض الواقع
السفرة السابقة كانت للاستثمار في شب لبناني كان التعامل سيئ جدا كانك في جلسة تحقيق وليس اتيت للاستثمار
عزيزي هيثم،
نحن نفخر بتقديم أعلى معايير الخدمة لجميع عملائنا ونأخذ ملاحظاتك على محمل الجد. نود بشدة مراجعة حالتك بشكل أكبر في أقرب وقت ممكن.
يرجى الاتصال بنا على customer.support@thefirstgroup.com وتقديم أفضل وقت ورقم للتواصل معك.
أطيب التحيات،
المجموعة الأولى
متابعه جيده من فريق التسويق مطلوب ارسال المزيا والعروض علي الميل
عزيزي السيد ياسر،
شكرًا لكونك عضوًا في تجربة نمط الحياة الحصرية لدينا في دبي.
نحن نتطلع إلى الترحيب بكم في دبي قريباً!
رحلات آمنة
المجموعة الأولى
*******111.
Hotel is very clean staff very friendly change towels every day clean room every day
Varied breakfast with lots of choices Zakaria and chef made specially for me paratha
Dear Mr. Ahmed,
Thank you for your review and feedback on the service you received.
We pride ourselves in delivering exceptional customer service!
We look forward to welcoming you to Dubai!
Warmest regards,
The First Group
أول تجربة مع جهتكم و اتطلع للاستمتاع بها بدون مفاجاءات
عزيزي السيد سعد،
شكرًا لكونك عضوًا في تجربة نمط الحياة الحصرية لدينا في دبي.
نحن نتطلع إلى الترحيب بكم في دبي قريباً!
رحلات آمنة
المجموعة الأولى
Dear Sir/Madam,
I have been to Dubai invited by the The First Group and that was an experience tour and was also our wedding anniversary. We paid for the package again to come to Dubai this year to celebrate our Wedding Anniversary again in Dubai which will be on the 17th March. As you can see the membership will expire on the 16th march we are asking for extension for extra 2 days.
Dear Ally,
We pride ourselves on delivering the highest standards of service to all our clients and take your feedback seriously. We would very much like to review your situation further at your earliest convenience. We hope to make your anniversary a memorable one!
Please contact us at customer.support@thefirstgroup.com and provide the best time and number to reach you.
Kind regards,
The First Group
Daniel was great to be with, he explained the benefits clearly. Just not for us.
Dear Mr. Michael,
Thank you for your review and feedback on the service you received from Mr.Daniel
We pride ourselves in delivering exceptional customer service!
We look forward to welcoming you again!
Warmest regards,
The First Group
I was told a lie that First Group will take us to Palm Island where you have to take photo with the First Group Hotel as part of publicity. Nothing like that First Group made me and my 2 kids hostage and didn't let us leave the office until.we sign the contract. I was hostage of First Group for 6 hours.
I will make sure that I will report this scam to UAE authorities
Their hospitality is a world class with enthusiastic professional staffing.
Dear Mr.Peter,
Thank you for your review and feedback on the service you received from our team. Our mission is to provide the best service to all our clients and we’re delighted we met your expectations.
We look forward to welcoming you to Dubai again!
Kind Regards,
The First Group
We got the best hotel Investment tour, and information about the future Investment plan for the new Dubai.
Thank you for that Delon.
Dear Mr.Sayed,
Thank you for your feedback. We are glad to hear that you had a wonderful expereience in Dubai.
We highly value our investor community and we couldn’t be more delighted to hear that you are planning to invest with us.
We look forward to being at your service for years to come!
Warmest Regards,
The First Group
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
عزيزي السيد عبد العزيز،
شكرًا لك على تقييمك وتعليقاتك على الخدمة التي تلقيتها.
نحن نفخر بتقديم خدمة عملاء استثنائية!
نحن نتطلع إلى الترحيب بكم في دبي!
أحر التحيات،
المجموعة الأولى