From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
يرجى التواصل معي بواسطة فيرست جروب استازة اسما غالي
مسئول مبيعات غير امين وغير صادق في كل الوعود الخاصة بطريقة الدفع واتاحة المواعيد وعدم تعاون الشركة في حل المشكله
Dear Alaa,
We pride ourselves on delivering the highest standards of service to all our clients and take your feedback seriously. We would very much like to review your situation further at your earliest convenience.
Please contact us at customer.support@thefirstgroup.com and provide the best time and number to reach you.
Kind regards,
The First Group
************
Dear Belmakhlouf,
Thank you for taking the time to give us a positive review! We hope to hear from you again.
Kind regards,
The First Group
عدم وجود خدمة عملاء بعد البيع لتوضيح كافة الاجراءات وعدم سهولة الحجز في المواعيد الخاصة بظروف العمل
عزيزتي مروة،
برجاء مراسلتنا عبر البريد الإلكتروني مباشرة على customer.support@thefirstgroup.com مع التفاصيل الخاصة بك حتى نتمكن من إجراء مزيد من التحقيق والقيام بما يلزم.
أطيب التحيات،
ذا فيرست جروب
In December 2022, The First Group enticed me to invest in Dubai real estate, promising a Dubai Golden Visa and support for our U.S. business. After completing a 20% payment in February 2023, the company failed to deliver on their promises, including benefits and the title deed. Efforts to resolve these issues were met with delays, inadequate responses, and unkept promises, causing additional financial strain.
During a trip to Dubai in April 2023, I requested to cancel the investment and sought a full refund due to unmet promises and misleading information, notably about supposed affiliation with the Dubai Land Department. The First Group had one of there employees present themselves as one of Dubai Land Department employee. Had us sing a lot o paper work and everything disappeared. Despite the clear failure to fulfill their obligations, The First Group refused to refund our significant investment, resulting in substantial distress.
This ordeal has diminished our trust in The First Group and affected our outlook on future investments, highlighting the company's inability to honor commitments and effectively address customer concerns.
من الصعب التقييم قبل الوصول الى دبي والتجربة الفعلية راح تكون عند فضاء مدة الاجازة
عزيزتي زينب
شكرًا لك على كونك عضوًا في تجربة دبي لايف ستايل.
نحن على يقين من أنك ستقضي أنت وعائلتك عطلة رائعة ونتطلع إلى الترحيب بكم في دبي!
رحلة سعيدة،
ذا فيرست جروب
Sending for customer care and no response and still
Dear Hayam,
We would like to learn more. If you are willing to share, please provide the details of your experience to customer.support@thefirstgroup.com and a team member will reach out to you directly.
Kind regards,
The First Group
كل شي على ما يرام ليست رحلتي الأولى ولان تكون الاخيرة كل ماتتخيلة واكثر
عزيزي محمد،
شكرًا لك على كونك عضوًا في تجربة دبي لايف ستايل.
نحن نتطلع إلى الترحيب بكم في دبي!
أطيب التحيات،
ذا فيرست جروب
This is my first trip in Dubai I will describe my express after my trip
Dear Mr.Kaleab,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We trust your holiday to Dubai will be one that you never forget!
Safe travels,
The First Group
After making an initial enquiry, we were taken to TFG's office and met with Said Abodouni, who was very courteous and helpful. He took us to see Hotel CIEL at Dubai Marina, which is nearly complete and treated us to a boat trip round the Marina. The following day, Said took us for lunch and a visit to the Miracle Gardens - all very pleasant indeed! Back at the TFG office, we completed two transactions, one for CIEL Marine Tower and another for The First Collection, Dubai Sports City. We consider these to be favourable medium to longer-term investments and may well add additional assets at a future date. Said and Tereza were very professional, efficient and helpful!
Dear Andrew,
Thank you so much for taking out the time to write such a thorough review.
We highly value our investor community, and we couldn’t be more delighted to read about your positive experience as an investor with us.
We pride ourselves in delivering exceptional customer service, and it is gratifying to learn that you had such great interactions with our team members.
We look forward to being at your service for years to come!
Warmest regards,
The First Group
بأمل حصولنا على فندقنا الاول حسب الترتيب
عزيزتي عروب
نشكرك على التواصل مع ذا فيرست جروب. نقدر ملاحظاتك بشدة ونلتزم بالحفاظ على أعلى معايير الخدمة لجميع عملائنا.
من أجل الرد على أي استفسارات قد تكون لديكم، نود أن نقوم بمراجعة طلبك بشكل أكبر. يرجى التواصل معنا في أقرب وقت ممكن على customer.support@thefirstgroup.com.
شكرًا لك.
ذا فيرست جروب
بأمل حصولنا على فندقنا الاول حسب الترتيب
عزيزي عماد
نحن نفتخر بتقديم أعلى معايير الخدمة لجميع عملائنا ونأخذ ملاحظاتك على محمل الجد. سوف نقوم بمراجعة حالتك في أقرب وقت ممكن.
يرجى الاتصال بنا على
customer.support@thefirstgroup.com ويرجى تقديم رقم التواصل والوقت المناسب للتحدث معك.
تحياتنا،
ذا فيرست جروب
اقامه رائعه و افضل مسوقه في الشركة ندي عبدالحليم
عزيزي هشام
شكرا لك على رأيك وتعليقاتك على الخدمة التي تلقيتها.
إنه لمن دواعي السرور أن تعلم أنك حظيت بتجربة ممتعة مع فريقنا.
نتطلع إلى الترحيب بك في دبي قريبًا!
تحايتي،
ذا فيرست جروب
Uma Equipa integrada e comprometida com a satisfação do visitante ou convidado. Uma experiência de um projecto de futuro.
Caro Francisco,
Obrigado pela sua avaliação e comentários sobre o serviço que recebeu.
Orgulhamo-nos de prestar um serviço ao cliente excecional e ficamos satisfeitos por receber comentários como o seu.
Estamos ansiosos por o receber de novo!
Com os nossos melhores cumprimentos,
The First Group
The agent was very friendly, he detailed everything
Dear Stephanie.
Thank you for your feedback. We are glad to hear that you have a wonderful experience with The First Group.
We hope to see you in Dubai again!
Kind Regards,
The First Group
My experience at the first place was good but at the last moment t your office my expectations wasn't come true. You need to things more professional.
Dear Moise,
We pride ourselves on delivering the highest standards of service to all our clients and take your feedback seriously. We would very much like to review your situation further at your earliest convenience.
Please contact us at customer.support@thefirstgroup.com and provide the best time and number to reach you.
Kind regards,
The First Group
Incredibly friendly and easy to navigate through your Dubia experience platform. It is very intriguing how your Dubai experience has been well designed to enable have a tailored choice of how you want your traveling experience to be. Thats a good job.
Dear Nana,
Thank you so much for your feedback and sharing your positive experience.
We hope to hear from you again!
Warmest regards,
The First Group
Thank you for the nice offers to allow us to visit your nice hotels
Dear Taghreed,
Thank you for your feedback. We are glad to hear that you have a wonderful experience as a Dubai Lifestyle member.
We look forward to welcoming you to Dubai again!
Yours sincerely,
The First Group
Need more flexibility in booking. Have not stayed at the property yet so will give a full review when I do
Dear Mr. Harriet,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We trust your holiday to Dubai will be one that you never forget!
We look forward to welcoming you to Dubai!
Safe travels,
The First Group
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
عزيزي أكرم،
برجاء توضيح المزيد. إذا كنت ترغب في المشاركة، فيرجى تقديم تفاصيل تجربتك إلى customer.support@thefirstgroup.com وسيتواصل معك أحد أعضاء الفريق مباشرةً.
أطيب التحيات،
ذا فيرست جروب