From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
Ali provided us great tour of the property and explained everything in detail.
He is very knowledgeable person
Thanks Ali
Je trouve l'application facile à utiliser
J'ai rencontré de bonnes personnes dans cette société, soucieuse de répondre à mes besoins et attentives à mes attentes
Excellent hospitality and sharing investment opportunities in Dubai
تم التواصل و اشكر طاقم الي يعملون في قسم التقيم، و اتمنى لهم الاستمرار بالنظر في تقيم الزبائن.
عزيزي السيد صالح،
ملاحظاتك مهمة جدًا بالنسبة لنا.
لفهمك بشكلٍ أفضل، نرجو منك مراسلتنا عبر البريد الإلكتروني على customer.support@thefirstgroup.com مع إرفاق بيانات التواصل الخاصة بك. وسيتواصل معك أحد أعضاء فريقنا مباشرةً لمعالجة الأمر.
وتفضلوا بقبول وافر الاحترام والتقدير،
شركة ذا فيرست جروب
Big thanks if you make the first choice
التجربه الأولى كانت متميزه برفقة احد موظفي الشركة الأخ هاني
Was an honest and good experience due to i am very skeptical person not doing any card payments online had to be convinced to enter into an agreement and part with my hard earnings
Dear Mr. Armeen,
Thank you for your review and feedback on the service you received from our team. Our mission is to provide the best service to all our clients and we’re delighted to receive a review like yours.
We trust that your holiday will be one you never forget!
We look forward to welcoming you to Dubai.
Warmest Regards,
The First Group
ارجوكم اريد الوصول في تاريخ 7/3/24 هذا افضل تاريخ لي
مرحبا عماد
نشكرك على التقييم بـ 5 نجوم، ومع ذلك نود أن نعرف المزيد عن تجربتك ونكون ممتنين للغاية لمراسلتنا عبر البريد الإلكتروني مباشرة على customer.support@thefirstgroup.com بمزيد من التفاصيل حتى يمكننا خدمتك بشكل أفضل!
Not happy about what was going on because l was told by your customer service staff that someone will call me and up till now nothing happened.
Dear Kehinde,
Thank you for taking the time to share your feedback with us. We appreciate your continued trust in The First Group and your loyalty since your visit to Dubai in 2022.
Your satisfaction is of the utmost importance to us, and we want to ensure that we address your concerns promptly.
To assist you further, kindly reach out to us at customer.support@thefirstgroup.com and provide your preferred contact details along with the most convenient time for us to get in touch with you.
We value your ongoing support and look forward to the opportunity to enhance your experience with The First Group.
Kind regards,
The First Group
Après les 5 jours gratuits, pourrais je me déplacer pour mon hôtel habituel car, situé a proximité des lieux de mes business technique.
Je fais dans le domaine technique multiples.
Merci car j'y tiens et j'ai un fils qui y réside.
Cher Louis,
Merci d’être devenu membre de notre expérience exclusive Dubai Lifestyle.
Nous sommes impatients de vous accueillir à Dubaï!
Bon voyage
The First Group
I have been travelling for a long time with your group Always the best
Dear Iqbal,
Thank you for your feedback. We are glad to hear that you had a wonderful experience with The First Group.
We look forward to being at your service for years to come!
Kind Regards,
The First Group
Very Efficient way to deal with customers... Bravo First Group
We were approached by a representative of The First Group in the Gateway monorail station and were advised that we were invited to the new tallest hotel Ciel Tower in Dubai the following morning.
A driver picked us up and took us to some offices in Barsha Heights and said we needed to first talk to the representatives about some exciting offers.
Once in there, we were handed from one person to another like a conveyor belt and then told we were being offered a holiday package worth $4500 for $1800 for that day only. When we didn't jump at the offer, the guy became quite rude and snapped that the driver would take us back to our hotel.
When I looked up the company after, it seems we had a lucky escape as we only wasted an hour. Others seem to have lost the whole day and w my on to spend money on the holiday package that then turned out to not be what was promised either.
I wouldn't waste your time if you are approached by these people.
Also been bombarded with texts and emails, so all have now been blocked.
Dear Mr. Enver,
We greatly appreciate your feedback.
As an organisation, we pride ourselves in delivering the highest standards of service to our clients, so please be assured we take your comments seriously.
In an effort to address your remarks, we request that you email us directly at customer.support@thefirstgroup.com and a member of our team will reach out to you to discuss the matter further.
Kind regards,
The First Group
الرجاء اعتماد ڤوتشرين اثنين حيث ان المجموع ٤ اشخاص
عزيزي السيد تركي،
شكرًا لك على الوقت الذي قضيته في منحنا تصنيف 5 نجوم! نأمل أن نسمع منك مرة أخرى
تحياتنا
ذا فيرست جروب
The virtual interface is seamless and user-friendly.
Dear Mr. Yusuf,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
It is gratifying to learn that you had a pleasant experience
Warmest regards,
The First Group
He doesn't know how to speak and arrogant.
How come you employ such irresponsible people?
Dear Denny,
The experience you had with our representative does not meet our company standards and we are very interested to learn more about what happened. We would greatly appreciate you emailing us directly at customer.support@thefirstgroup.com with more details so we can investigate further.
Kind regards,
The First Group
JE TROUVE VOS SERVICES DIGESTE ET UNE PRISE EN COMPTE RAPIDE DU CLIENT
Cher Dosso,
Merci d’être devenu membre de notre expérience exclusive Dubai Lifestyle.
Nous sommes impatients de vous accueillir à Dubaï!
Bon voyage
The First Group
كنت بفضل ان اختار موعد السفر والفندق بدون طلب بدائل
عزيزي نبيل
شكرا لك على ملاحظاتك.
نتطلع إلى الترحيب بك وبزوجتك في دبي في تجربة دبي لايف ستايل.
،نتمنى لك رحلة آمنة
ذا فيرست جروب
My good experience was however marred by the refusal to drop me back at the hotel i had been picked if it wasn't for the intervention on someone at reception. They wanted to drop me at a metro station and i had neither a ticket for the Metro nor a visa card to pay for a taxi.
I also felt pushed to the limit to invest yet I was a first time visitor to Dubai, who wanted to enjoy my 60th birthday in Dubai
Dear Ronald,
Thank you for taking the time to share your feedback. We value your input and are eager to learn more. Please contact us at customer.support@thefirstgroup.com and provide the best time and number to reach you. We appreciate your honest review and we hope to provide you with a better experience moving forward.
Warm regards,
The First Group
Good experience, good information on investment options
Dear Godela,
Thank you so much for your feedback and sharing your positive experience.
We hope to hear from you again!
Warmest regards,
The First Group
فقط الاهتمام بالتواصل والحجوزات المطلوبة وانتم اهل لذلك
مع التقدير
عزيزي السيد نايف،
شكرًا جزيلاً على تعليقاتك، سوف نقوم بمشاركة طلبك مع فريقنا.
أتمنى أن تكون قد قضيت وقتا ممتعا معنا!
أطيب التحيات،
ذا فيرست جروب
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David,
Thank you for your feedback. We are glad to hear that you have had a wonderful experience.
We hope to see you in Dubai again!
Yours sincerely,
The First Group