From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
Everything is okay and on time except the issuing of the certificate which took longer time after making payment.
Had a very nice visit with First Group, everyone very friendly. The major disappointment came when the "two free nights anytime in the next year" we were promised became only 4 months (May through August '24), and though we were told we'd be able to make reservations right away, we can't even login until May 1st. Given that First Group didn't keep their word I cannot recommend them.
J'ai du mal avec la sélection hôtel j'ai dû sélectionner l'ensemble afin de pouvoir modifier lors de l'entretien avec le service travels
هناك امتياز في التواصل من طرف الموظفين في الترويج والسفريات مع التفهم مع العميل
We learnt a lot about the different investment opportunities and family holiday packages. The presentation by Innocent was amazing. You could actually own a holiday home for 30 years with minimum contributions. You could also own property in Dubai if you can afford it and make money from it
انتم متميزون ومحترمون اتمني قضاء وقت سعيد معكم
اريد التواصل عبر الهاتف لانها المره الاوله التي ازور فيها دبي وهذا يقلقني من حيث الارتباك وتضييع الوقت بالاماكن التي لا تعنيني ولا استمتع بها
My best suggestion to my friends and relatives to enroll First group member ship
التواصل سهل وواضح من مسؤولي التسويق
وشكر خاص للأخت أمنية
عزيزي ستيفن
نحن ملتزمون بتقديم أفضل خدمة لجميع عملائنا، ونحن سعداء جدًا لأننا تجاوزنا توقعاتك. شكرًا لك على مشاركة تعليقاتك حول الخدمة التي قدمتها الآنسة أمنية.
نتطلع بشغف لاستقبالك في دبي في المستقبل القريب!
أطيب التحيات،
المجموعة الأولى
The website was very helpful and user friendly. Well done!
اتمني حين يكون هناك وعود بالتواصل الهاتفي ان يكون الوعد قدر الاهتمام
I really appreciated the arrangements or organization of the entire Trip. The *******@First collection water front Business Bay local met all my Expectations.Serene environment, so clean, good dining experience with personal touch, spacious rooms and above all good stuff.
Respect du 1er choix d'hôtel
Vous proposez de formuler un choix dans la liste d'hôtels. Nous l'avons fait pour une période indiquée comme n'étant pas chargée en réservation.
Nous aurions apprécié que celui de notre 1er choix soit pris en considération
Il n'était peut-être pas trop tard pour vous fassiez le nécessaire
Merci
Chère Daniela,
Merci d'avoir partagé vos réflexions sur votre interaction avec nous. Nous sommes fiers de fournir les plus hauts standards de service à tous nos clients et prenons vos commentaires au sérieux. Nous aimerions beaucoup examiner plus en détail votre situation dans les meilleurs délais. Veuillez nous contacter à customer.support@thefirstgroup.com et indiquer votre meilleure heure et votre meilleur numéro pour vous joindre. Cordialement,
The First Group
The service was very fun and educating i really enjoyed everything
Very nice visit with an excellent guide. The only negative point is the promise to be driven back in the same condition wasn't respected as we didn't subcribe to your project
It's waste of time and they will treat you disrespectful if you don't pay the money they are asking for and same moment they start insulting you its completely waste of time and this people are scam..
Dear Zahid,
We would like to learn more. If you are willing to share, please provide the details of your experience to customer.support@thefirstgroup.com and a team member will reach out to you directly.
Kind regards,
The First Group
The meeting was very great. They detailed everything for me. I was very satisfied, and we will work together in the future.
Ali provided us great tour of the property and explained everything in detail.
He is very knowledgeable person
Thanks Ali
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr. Paul,
Thank you for taking the time to share your feedback. We value your input and are eager to learn more. Please contact us at customer.support@thefirstgroup.com and provide the best time and number to reach you. We appreciate your honest review and we hope to provide you with a better experience moving forward.
Warm regards,
The First Group