From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
It was great pleasure to get know about the First Group by representative Mohamed Baioumy and Aria company representatives especially Samir Darani who welcomed us and explained all terms and conditions.
They know some tourists carry cash so they will try by all means to lure you into signing business deals, please don't they will come to you in very expensive cars and offer you gifts but there isn't any investment with these people, no travel packages RUN FOR YOUR LIFE. THEY will ask if its your first time in Dubai if yes they will reap you your hard earned money. I was fortunate enough to investigate about them and discovered they are pathetic thieves
The experience was amazing from my pick up, the tour of the first group, and my drop off!
Dear Mr. Simon,
Thank you for your review and feedback on the service you received.
We pride ourselves in delivering exceptional customer service, and it is gratifying to learn that you had a pleasant experience with our team.
Warmest regards,
The First Group
تقديم الطلب سهل جداً وواضح، وتواصل واهتمام من الأستاذ أسامة
عزيزي السيد عدي،
شكرًا لتقييمك وتعليقك البناء على الخدمة التي تلقيتها مسبقًا من قبل السيد أسامة.
نتطلع إلى خدمتك في السنوات القادمة!
مع أطيب التحيات،
ذا فيرست جروب
Was facilitated and guided through the all processes
Dear Mr. Bugembe,
Thank you for your feedback. We are glad to hear that you had a wonderful experience with The First Group.
We hope to hear from you again!
Kind Regards,
The First Group
Extremely pushy and rude sales person, misbehave with my wife, sales person was a v rude he started to throw chairs, it should be reported to police
Dear Mr Awais,
The experience you had with our representative does not meet our company standards and we are very interested to learn more about what happened. We would greatly appreciate you emailing us directly at customer.support@thefirstgroup.com with more details so we can investigate further.
Best Regards,
The First Group
It was explained well and we hope we can have many great holidays
Dear Mr. Declan,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We look forward to welcoming you to Dubai!
Safe travels,
The First Group
Very nice day with over qualified driver that gave us a great experience of driving through the desert! The place we had the barbecue was spectacular, the food was really good and the events were great!
Dear Ms. Alexsandra,
Thank you for your feedback. We are glad to hear that you had a wonderful experience as a Dubai Lifestyle member.
We hope to see you in Dubai again!
Kind Regards,
The First Group
Bad experience, the description of the invitation did not match with what the presentation was like. They promised us an introduction to the hotel, like an event, to get to know the hotel, review their hospitality and consider booking a stay on our next visit. In reality it was a mere sales pitch, just to sell a product, which we were not at all interested in. We did not get 'enjoy' the hotel's facilities.
Dear Erik,
We appreciate your feedback. Please be assured we take your comments seriously.
In an effort to better understand your situation, we request that you email us directly at customer.support@thefirstgroup.com with your contact details and a member of our team will reach out to you to address your concerns.
Kind regards,
The First Group
Too many sales representatives coming round, each one saying "my colleague will be with you shortly"
Dear Ms. Munsaka,
We would greatly appreciate you emailing us directly at customer.support@thefirstgroup.com with your details so we can investigate further and do the needful.
Kind regards,
The First Group
Well organized programs and nice hotels with great site attractions
Dear Mr. Nana,
Thank you for your feedback. We are glad to hear that you had a wonderful experience!
We hope you visit us again!
Yours sincerely,
The First Group
Much appreciated.opportunities to embrace on. The team have amazing services
Dear Ms. Tatenda,
Thank you so much for your feedback and sharing your positive experience with our team.
Best regards,
The First Group
اولا: تك ارشادي بالدفع على اكثر من رابط من قبل احد موظفينكم. محمد علي درويش. ولم يتم استرداد المبلغ الى هذه اللحظه.
علما لاني طلبت الاسترداد منذ ٧ اسابيع
ثانيا. مافي احد يرد على ايميلات. و الموظف الي اقنعني بالرحله ما منه فايده. بعد ما دفعت بطل يرد
The product presentation was carried out in a professional manner, the employees were determined in their work and achieving success.
Dear Mr. Tomez,
Thank you for your review. We greatly appreciate you taking the time to share your experience.
Warmest Regards,
The First Group
I wanna take a good experience with life style group
Disappointing and felt pressured. We were mislead as to the purpose of the trip and the staff were unfriendly, intimidating aggressive sales people.
Hi Mr. Confidential
The experience you had with our representative does not meet our company standards and we are very interested to learn more about what happened. We would greatly appreciate you emailing us directly at customer.support@thefirstgroup.com with more details so we can investigate further.
Thank you.
The last experience was good.
Hope the next one will be better
It was our last day in Dubai my wife and I agreed to assist cause we wanted to visit The new hotel Ciel and because we didn't accept the vacations plan offered the guy that attended us told me that they are gona drop us a Emirates Tower metro station,not fair!
Hi Mr. Felix,
The experience you had with our representative does not meet our company standards and we are very interested to learn more about what happened. We would greatly appreciate you emailing us directly at customer.support@thefirstgroup.com with more details so we can investigate further.
Kind regards,
The First Group
استاذ ايهاب الشامي
قدم لي مساعدات كتير بصراحه موظف كفئ ومن افضل الشخصيات للتعامل معه وواجهه مشرفه لشركه مشرفه وارغب بالتعامل الدائم معه شخص محترم وراقي
Indeed, we have not signed any biz with 1rst Group. But iwe were so curious to participante to the explanation's guided tour in which i learned so much things about Dubai and your Business life. Doline, the person in charge of us was very Kind, helpfull, open minded and experienced. Thanks for the Programm and good luck in life.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tourist,
Thank you for sharing your thoughts about your interaction with us. We pride ourselves in delivering the highest standards of service to all our clients and take your feedback seriously. We would very much like to review your situation further at your earliest convenience.
Please contact us at customer.support@thefirstgroup.com and provide your best time and number to reach you.
Kind regards,
The First Group