From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
My husband and I enjoyed the stay at First Group hotel for many reasons: easy accessibility to all places, high roomd standard, cleanliness, staff highly qualified and available to solve any problem. We will be back for sure.
The whole experience was superb from the moment we were picked up till the end. The guy was friendly and explained the whole thing to us in a way that we would understand, he answered every questions we were dropped where we wanted to go.
Dear Mr. Francis,
Thank you for your review and feedback on the service you received.
We pride ourselves in delivering exceptional customer service, and it is gratifying to learn that you had a pleasant experience with our team.
Warmest regards,
The First Group
I have got some experience on how to acquire hotel business in Dubai
Dear Mr. Francis,
Thank you for your review.
We look forward to hearing from you again.
Kind regards,
The First Group
يفضل وجود تطبيق خاص للشركة والتعامل الإلكتروني وسهولة الحجز والاستعلام
Thank you, everything is going smooth, and special thanks to Dalia for always responding to all my questions in a timely,and helpful manner
Dear Mr. Amr,
Thank you for your review and feedback on the service you received.
It is gratifying to learn that you had a pleasant experience with our team.
We look forward to welcoming you to Dubai soon!
Warmest regards,
The First Group
Thank you very much It was great the hotel was good and the activities as well.
Dear Mr. Zohar,
Thank you for taking the time to give us a 5-star rating! We hope to hear from you again.
Kind regards,
The First Group
I was highly impressed with initial speech and the way we were sent for the hotel tour. The moment we reached we sat there for an hour without anyone welcoming us. On asking the reception they said someone would be with us soon and asked us to wait again. I compromised my plan of going to the waterpark to visit the hotel and see the presentation as you stated. We wasted 1.5hrs travelling to the hotel, waiting in the lobby, then waiting for the taxi without seeing the hotel as the staff said they are 'too busy to help us'. By the time we got back to Atlantis it was 3pm and the park closed at 630pm. We weren't able to do anything in the park as well since the time was wasted by the poor service provided by aria and their team.
Before leaving a guy came and told us about the package without the hotel tour and wanted us to buy it which was so unprofessional.
Highly disappointed with the overall scenario. I want compensation for messing up with my trip to Atlantis and spoiling our mood by mistreating us.
Dear Mr. Bader,
We would like to learn more. If you are willing to share, please provide the details of your experience to customer.support@thefirstgroup.com and a team member will reach out to you directly.
Kind regards,
The First Group
شكرا خاص للأخت بسمة على متابعتها المستمرة طريق عمل حجز الفنادق تحتاج إلى تطوير
The whole experience is interesting and intriguing. However the need to purchase a package immediately felt forced.
Dear Mr. Prince,
Thank you for your feedback. As an organisation, we pride ourselves on delivering the highest standards of service to our clients, so please be assured we take your comments seriously.
In an effort to address your concerns, we request that you email us directly at customer.support@thefirstgroup.com, and a member of our team will reach out to you to discuss the matter further.
Kind regards,
The First Group
This is because when we got there,we realized we had forgotten our passports (my wife & I)A driver was asked to take us back home &we were told we could come back anytime once we found it but since we found,no one responds to us either via mail or WhatsApp.I feel like we were used just to satisfy and fill the list of clients who have visited.😡
Dear Mr. Njlimeleki
The experience you had with our representative does not meet our company standards and we are very interested to learn more about what happened. We would greatly appreciate you emailing us directly at customer.support@thefirstgroup.com with more details so we can investigate further.
Kind regards,
The First Group
Started with not giving the right picture at airport by assuring tour of Ciel. At the office was tossed to nearly 7 representatives trying to pitch their sale too too hard and never had plans to show ciel. The finale was the ultimate, knowing I have to reach somewhere, a new sales person was sent to promote his speciality.
Dear Mr. Sanjay,
Thank you for sharing your thoughts about your interaction with us. We pride ourselves in delivering the highest standards of service to all our clients and take your feedback seriously. We would very much like to review your situation further at your earliest convenience.
Please contact us at customer.support@thefirstgroup.com and provide your best time and number to reach you.
Kind regards,
The First Group
Excellent experience and good understanding, this is a good company to work with
Dear Ms. Abby,
Thank you for your review and feedback on the service you received from our team. Our mission is to provide the best service to all our clients and we’re delighted we met your expectations.
We look forward to being at your service for years to come!
Kind Regards,
The First Group
Still to experience the test of your products, but I am looking forward to visit Dubai and experience the lifestyle.
Dear Mr. Sam,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We look forward to welcoming you to Dubai!
Safe travels,
The First Group
Was very happy with the experience, and hope to get back with my family.
Dear Mr. Oliver
We sincerely appreciate your valuable feedback and the 5-star rating you've given us! Your satisfaction is our top priority, and we look forward to serving you again soon.
Warm regards,
The First Group
ان شاء الله تكون الخدمات مثل ما اختبرونا في الاشتراك
عزيزي السيد علي،
نحن نقدر بشدة كلماتك الرقيقة بشأن تجربتك مع ذا فيرست جروب.
إن ضمان رضا العملاء هو أولويتنا القصوى، كما أن تلقي تعليقات مثل تعليقاتك يسعدنا حقًا.
أطيب التحيات،
ذا فيرست جروب
The tour was not done so I didn't see the investment part
Was promised to be picked buy didn't happen
Dear Mr. Mark,
Thank you for taking the time to share your feedback. We value your input and are eager to learn more. Please contact us at customer.support@thefirstgroup.com and provide the best time and number to reach you. We appreciate your honest review and we hope to provide you with a better experience moving forward.
Warm regards,
The First Group
أتمنى تحسين قائمة الوجبات للعشاء الموجودة بالعرض وإتاحة أكثر من ٣ أصناف
عزيزي السيد أحمد،
نحن نقدر بشدة تعليقاتك وأفكارك فيما يتعلق بتجربتك مع ذا فيرست جروب. سيتم مراجعة تعليقك بعناية والنظر فيها من قبل فريقنا.
أطيب التحيات،
ذا فيرست جروب
I can trust it on everything but after seeing the physical things then I can appreciate more.
But excellent services.
Dear Mr. Virendra,
Thank you for your feedback. We are glad to hear that you have a wonderful experience with us.
We look forward to welcoming you to Dubai!
Yours sincerely,
The First Group
التعامل مع الاخ هشام في قسم التسويق كان مميّز جداً
عزيزي السيد هلال،
شكرًا لمشاركتنا تقييمك وتعليقك حول الخدمة التي تلقيتها من قبلنا.
يسرنا العلم بأنك قد حظيت بتجربة ممتعة مع السيد هشام.
أطيب التحيات،
ذا فيرست جروب
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ms. Lucia,
Thank you for your review and feedback on the service you received from our team. Our mission is to provide the best service to all our clients, and we’re delighted we met your expectations.
We look forward to being at your service for years to come!
Kind Regards,
The First Group