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From the business
TheaterSeatStore.com is the world? ۪s leading website to find home theater seating and all other home theater furniture seating items and accessories, period. http://www.theaterseatstore.com/ Twitter: www.twitter.com/theaterseat Google+: https :// pl...
TheaterSeatStore Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality, comfort, and timely delivery of their theater seating products. Many highlighted the helpfulness and professionalism of the customer service team, particularly in resolving issues. However, concerns were raised regarding delays in shipping and communication, particularly during the return process. Some customers experienced frustrations with the lack of updates and support when issues arose. Overall, while the company excels in product quality and customer interaction, improving communication and efficiency in handling returns could enhance the customer experience further.
This summary is generated by AI, based on text from customer reviews
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Everything was as indicated. I was contacted both by email and phone call to confirm my order details. Shipping was prompt and as promised. I would buy again and/or recommend. Thanks.
Very nice and easy to use website. Great information. The delivered chairs were extremely comfortable. They look great. Very pleased. Great service. Highly recommended.
Good quality
Easy order and nice staff to talk to
Wonderful
Ordered without any issues. They delivered when they said they would. Haven't gotten the chairs set up yet since my theater room isn't totally done yet. Likely will be more excited when I'm actually sitting in the chairs. Soon!
Happy we choose top grain leather option & curved, seating plan. Pocket coils in seat cushions a plus. Delivery had a glitch but agent worked with us to get it fixed in timely manner. All pieces arrived excellent condition. In hindsight I would've liked seats with 'move-able' headrests and that were a bit taller (so should've looked at other seats for this reason) in height but these are comfortable enough and fit the bill for our small media room needs
The online experience has been good so far. Thank you.
Nice shopping
I got an email to call to complete my order. That was odd don't know why you didn't call me if there was an issue. I did call left a message, never got a returned call. Emailed customer service a week later. The reply was what you ordered does not really need confirmation so I am releasing it.
Simple and clear process
Rob was very helpful. Finalized online transaction with Rob on the phone.
Beautiful and comfortable seats... needed smaller profile seats for smaller room, and these fit the bill perfectly.
Great products. This is my second time ordering. The process was smooth the first time around.
A lot to choose from. Great website!
Awesome staff that work around clock to help you make the best order
Didn't not like the shipping company and had several issues with them. I really liked the service I received from the theater store. I will buy from them again.
I understood my units were going to be individual units but I wasn't aware they would only have one arm. Since they are not fixed to each other it's very hard to get them all aligned equally. If they are not just right they make a lot of noise reclining from the leather rubbing on the next chair since it shares the next chair's arm.
Great as always
Too expensive. Tray marks up too easily and you can only use soap and water to clean.
The delivery is only problem so far. One guy delivered it to my driveway. He said he wasn't allowed to go no further. I had to drag the huge boxes in myself.
One star on that
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members