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TangaReviews 968

2.3

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Tanga Reviews Summary

The company's reputation is marked by a stark divide in customer experiences. While some customers appreciate the competitive pricing and product variety, many express frustration with the quality of items received and significant issues with customer service. Common concerns include unresponsive support, inadequate return policies, and delivery delays, leading to a lack of trust in the company's reliability. Positive feedback is overshadowed by a growing sentiment of dissatisfaction, particularly regarding the handling of issues post-purchase. Overall, the company appears to struggle with maintaining customer satisfaction and effective communication.

This summary is generated by AI, based on text from customer reviews

service
138
value
143
shipping
140
returns
80
quality
134
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Connecticut
2 reviews
8 helpful votes
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I ordered a MyQ Garage Door Opener. It was shipped (from 3 states away) and it took 11 days to receive the package. I opened the box and the Door Opener looked used or refurbished. I haven't tried it yet. I should have bought it from Amazon. It would have a few dollars more, but, it would have been new and I would have received it the next day. I will never buy from Tanga again.

Date of experience: February 25, 2025
Indiana
1 review
1 helpful vote
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This store is a scam! I ordered this watch for my son for his birthday. But the delivery was very long, so they arrived too late and I had to return the item. I returned the order using the label that the store gave me. And guess what? When the item was successfully returned, as you can see from the tracking number 1Z0V07W*******639. I personally received it by some Juanita. And what happened next? I contacted the store and they told me to wait 5 days. It's been 5 days no one has contacted me. I wrote to them myself. I was told by the store that they would not do a refund. I asked to resolve the problem, asked why, just started to find out what it was and guess what? They just stopped replying to me! This store is a scammer. Now I lost my money and my son is without a watch. DO NOT CONTACT THIS STORE IF YOU DON'T WANT TO LOSE MONEY. The order number is 4D2GM98RGFZD. I did not get my money back, but at least I can warn you.

Date of experience: February 11, 2025
Florida
1 review
1 helpful vote
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Horrible Customer Service
February 14, 2025

II ordered a birthday present for my kid and somehow Apple Pay gave them my old address. I double checked my phone and it had my new address in it so I'm not sure how that happened. I immediately contacted then requesting the shipping address be corrected and got nothing but dumb responses that a delivered package couldn't be readdressed. The delivery never happened. It was still in packaging. I requested three times and got nothing. Now the package has shipped.

This is a mom and pop cheap product website and the customer service is even cheaper. Pay the few bucks more and buy from a reputable source. I've never experienced service so poor.

Date of experience: February 13, 2025
New Mexico
1 review
1 helpful vote
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I ordered 2 Microsoft Suite 2021 license for life on 02/0724. After I paid I got email giving delivery & tracking #. It never arrived. After 3 was & 6 texts I still haven't received. I was sent digital instructions & they emailed instructions to download. Doesn't work. 1 month later still nothing. Asked for refund. Adrienne said no. It was clearance! Text her back last week and now still waiting for them to respond. NEVER AGAIN will I order something thru Tanga! Not worth the aggravation. Tried toll free #, 3 1/2 on hold. Never answered. After the 3rd week I was told it was digital but when I asked why I was given tracking # and delivery details, Darienne didn't know. I asked for CEO's #, they wouldn't give it. It's now 03/12/24 and haven't gotten my order or heard from anyone!

Date of experience: March 12, 2024
California
1 review
0 helpful votes
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Never Order From Tanga!
November 29, 2023

I purchased two pairs of Gaahuu Womens Sherpa Lined Pull on Slipper Booties from Tanga. When my package arrived there was only one set. I emailed them and they refunded me for one pair and told me to re-order the other pair. I re-ordered and still have not received the second pair. It shows that they were delivered on November 17th, but I never got them. I emailed again on the 29th and am horrified that they asked me to track down my mail carrier and/or go to USPS to try to find the $20 booties. I was disappointed that with the first order I was asked to order another pair of the booties instead of Tanga just sending them. Now after I order them--- they don't come at all? Terrible business. I asked them to refund me my money. They refused because I didn't pay for the insurance, which was way too much to pay and told me to file a grievance with USPS. Unbelievable.

Date of experience: November 29, 2023
Michigan
1 review
0 helpful votes
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My first time ordering
November 28, 2023

Revision, I am very satisfied as I was given a refund from Tanga for this jacket. Thank you.

Saw a very cute Lavender teddy bear jacket. It looked so nice and looked like it would at least be somewhat warm. Well, it arrived yesterday. It was jammed into a 10" plastic wrap. It was light as a feather, my first clue. It was Lavender but it was so thin, no type of lining at all and the cuffs and bottom band is so thin and cheap, no elastic. The zipper doesn't look too sturdy either. Pure junk and a waste of $25. I don't have a computer to print a return label and don't want to pay shipping to return it, so I know I'm stuck with it. First and last time ordering. A picture isn't going to help because it won't show any of the above.

Date of experience: November 28, 2023
Maryland
1 review
1 helpful vote
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I brought the hooded Sherpa hoods for Christmas gifts and for 24.99 each you would expect better quality and at least a tag to indicate sizes. This is trash and sizes are way off the 2x is the same size as the large. Will never buy from Tanga again.

Date of experience: November 26, 2023
California
1 review
5 helpful votes
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Product not delivered
November 25, 2023

Customer service totally unresponsive. The Tanga promise
If you ever have problems with your order, we'll do everything we can to make it right. As a small company, we aim to treat you like family. We know we're in business because of you.
Good luck - they put it all on you to resolve delivery problems

Date of experience: November 24, 2023
California
1 review
2 helpful votes
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Misleading
November 10, 2023

They sell returned or "open box" items but do not disclose this to you. You find out when you receive the item

Date of experience: November 9, 2023
Massachusetts
1 review
2 helpful votes
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Ordered a Dyson V11Animal, received V7 Animal. Sent it back and still waiting on a refund.

Sent photos to support as well

Date of experience: September 5, 2023
Illinois
1 review
4 helpful votes
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I have door cams front yard cams yeah it never got delivered to me that's for sure. Pay extra for delivery protection that's how they make $ but there goes your savings for shopping with them Ime done with this site never again.

Date of experience: August 18, 2023
Delaware
1 review
6 helpful votes
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I ordered a car seat. 10 days later I receive it. Open the box to find a empty bag,strap and two used kids sleeping bags. Notified paypal and made a claim. Tanga told me they would not do anything for me unless I closed my claim with paypal. I let paypal handle it and received a refund. No Tanga for me..

Date of experience: July 19, 2023
Florida
1 review
5 helpful votes
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Inferior Products
July 11, 2023

I purchased Outdoor solar lights and in less than 60 days they stopped working. They were only $19.99 but when I wrote to Tanga they said they only return up to 30 days and I should have taken out an extended warranty. Just terrible customer service!

Date of experience: July 11, 2023
Maryland
3 reviews
3 helpful votes
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Product never arrived. Was never even shipped. Customer service refused to help. Had to dispute the charge. Would not recommend.

Date of experience: May 20, 2023
California
1 review
8 helpful votes
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Beware
May 2, 2023

No response from customer service. Return window small so they don't have to take back items ordered. NEVER order from them again. Shame on Brads Deals for using them. Make me Leary of offers on their site too.

Date of experience: May 2, 2023
Texas
1 review
1 helpful vote
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Worst online company ever. False advertisement. Will never order from them again if I could leave at zero, I would.

Date of experience: April 18, 2023
New York
2 reviews
0 helpful votes
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Lousy customer service
January 24, 2023

6 emails and no response. The order was for 4 pais of womens silk socks. I don't believe they were same ones I ordered,because they didn't look like the pictures and only 2 were the correct color.

Date of experience: January 24, 2023
Pennsylvania
1 review
0 helpful votes
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I purchased a heated vest, you had to buy the battery separately. They suggested the one to add on to go with the vest! The best is ooor quality and barley heats. The battery pack isn't even compatible with the vest! I had to plug the vest into my laptop to see if it even worked. It's awful, only part of the section that is supposed to heat up actually does.

Date of experience: December 31, 2022
Nebraska
3 reviews
0 helpful votes
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Estimated delivery was 12/18 to 12/22, wasn't even shipped until the 19th and then took 3 days to go 5 miles in Chicago. Still there and it is now the 23rd and won't be here by Christmas. Don't estimate something will be here for Christmas when it won't.

Date of experience: December 23, 2022
Massachusetts
5 reviews
33 helpful votes
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Junk products
November 23, 2022

I have ordered before from Tanga and the items were ok, not the best quality but ok but today I received my order for "self heating socks" they cost $12 for 2 pairs. $12! And would have been worth the money had they really warmed up my feet, hadn't been less quality than a dollar store sock, and didn't look just like the free socks hospitals give to inpatients. They also did not go as high as depicted and squeezed my ankles. Honestly I didn't contact customer service because it wouldn't be worth the trouble and expense to return but I will NEVER buy from them again

Date of experience: November 23, 2022

From the business

Tanga.com has the absolute best prices on the internet. Since 2006 we've saved our customers over $300 million! New sales every day at 7AM and 4PM PST.


tanga.com
Founded in 2006
Chandler, AZ, United States