SwansonReviews 287

Every time either my family or I have ordered, it has been a good experience. Enough said. :)

Very unprofessional people. Wasted my three days every time a new person tells me whole new different story. No one knows the policy of company they are placing orders but then they dnt know the packaging quality or when it will be shipped or how many can come. After making transcation it occures to them that asa new buyer one cannot make such big deal. They said things will be shipped next week and next day I had it in my hands. I mean what kind of unprofessionalism is this?

I have ordered from Swanson's for several years. At least once a month. Have always been happy until the last order. I order over $50 to get free shipping. It always arrives in about a week via UPS delivered to my door. The order I am expecting they shipped UPS Sure Post.
I do not have mail delivery. It is 2 hours round trip to the P. O. to pick it up. I have been round and round with customer service they will Not assure me that they will ship UPS to be
Delivered to my door. Oh they are sorry. I am looking for another company that delivers UPS

NEVER AGAIN! I joke wasted at least 4 hours of my own time trying to get this order straightened out between PayPal and swansons... Swansons claimed I did not pay for my order... Yet they shipped it and I recieved it? Make any sense? Nope! So they kept calling and emailing me asking me to pay for it... I contacted PayPal they said they recieved the money and even did a 3 way with me them and PayPal 2 times... The lady at PayPal gave up and just filed a dispute with them... 2 days later I get a lame email saying

Dear Benjamin,

Thank you for choosing Swanson Health Products.

Please be advised we have looked into the issue with the payment with pay pal. We have found the payment has been deposited into our account. We apologize greatly for the miscommunication on our end. No further action is needed for this order. We hope this information is helpful. If you have any further questions please contact us.
Our quality, value and customer service have made Swanson Health Products a trusted source of nutritional supplements since 1969. To help us build this privileged relationship with you, we welcome your comments and suggestions, as it is our pleasure to serve you at any time.
Have a good day!

Amber S.
Customer Account Specialist

Wow thanks Swanson I feel like such a valued customer!

I was reviewing Ultimate Probiotic Formula on the Consumer Lab site and I did a price check at Swanson which showed $10.99 a bottle of 30 capsules and free shipping if you spend over $50.00. So I purchased 6 bottles for 65.94. When I confirmed the purchase the total came to 76.44. So from 10.99 a bottle it went to 12.74 a bottle. If I didn't notice the price change I would have made the purchase and would have gotten screwed. Once I contacted customer service, the rep wanted to honor the $10.99 a purchase but I refused cause I did not want to make any purchase from someone that tries to deceive me but when caught they will honor the price. I have learned my lesson a long time ago, once a thief always a thief... I will never go back to them. If they did this to me I'm almost certain they did it to others who may not have done their due diligence.

I should have looked online at all the reviews for this company before I placed an order.
Placed an order and then sort of forgot about it. Then I realized that it was taking an abnormally long time to get it. I used chat and then called about my order. They told me that my order had already been delivered (of which it had not).
I was also told that someone would be calling me to investigate my claim (of which no one did) and that I had to wait 10 days to either have my order reshipped or to cancel it.
I called back on the day I was told was the 10th day- only to be told I had to wait another 5 days.
So unacceptable!
Once they had "receipt" that the order had been delivered & I told them that it hadn't- why should I have to wait to do anything? They should have fixed the problem right there- either by resending the order or letting me cancel it.
Totally sketchy business... and it looks like I'm not the only one to think this.
And let it be known, I have never taken the time to write a good or bad review of any company. I just felt in this case, I needed to put my experience out there.

I've ordered a lot of vitamins from this site over the last few years and they've slowly been going downhill. They used to have free shipping offers quite often. Those disappeared & it seemed like they only sent offers if I left items in my cart for a couple of days. Lately those have gone away too. Recently I've noticed they send a coupon the day after I place an order. This would be nice if it was good for more than 3 days!
They do have good prices though. Maybe next time I need some vitamins I will order one item & wait for them to send the usual email coupon, then order the rest & use the coupon.
I have not had to make any returns, so haven't experienced the same problems as other reviewers.

This company is a total rip-off you order product they send you half the stuff and then try to dispute saying, they put the items in the customer service people are the worst ever there so rude, they have no knowledge of good customer service policies anyone planning to order before they will rip you off and then your out of money and vitamins, They always try to blame someone else for there lack of good business practise. If you planning on buying vitamins don't use them they will take your money then rip you off.

If this review was a couple of years ago I would have given them 5 stars easy. But not now. I will say that they have excellent prices and very good customer service. BUT... they also have dishonest advertising. When I placed an order with them I would get a pop up ad in a couple of days saying that there were still items in my cart. I couldn't see how this was possible since my cart is what I ordered but I clicked on the ad. Of course there were no items in my cart. It was just a ruse to get me back to their website. Why they think I'd like to be tricked into that for me to buy something right after I had already placed an order is beyond me. After about a week of telling me there were items in my cart I started to get regular ads from them ALL THE TIME. This was for sales of so much off and free shipping. But if you get fooled by this watch out. It just might be a sale IF you buy $60 worth of product. After being a loyal customer of Swansons for many years I will never, ever go back again. Reason #1 is that I don't do business with dishonest people. Reason #2 is that if I placed an order it would no doubt activate all of those ads again and I'd have to put up with that for a few weeks. So goodbye Swanson. It was nice while it lasted. (PS... I emailed them 3 times letting them know how I felt about these ads but they still kept coming)

I ordered from Swanson for over several years then switched to The Herb Finder. Well, I've been back to Swanson for over a year and have had great results. I used to order from The Herb Finder until they sold out and I got ripped off as they made their transition. The order that I had placed for over a $100 never arrived in spite of many calls to The Herb Finder. The Herb Finder told me so many lies to keep me hanging on then dropped my order. I did not receive the products or a refund. I'm glad to be ordering from Swanson again and appreciate their reliable service.

Wow! What an awesome company. I am a bit of a "vitamin junkie" but Swanson's rivals Nordstrom for customer service. They rock so hard! Their name brands are very affordable and stuff like Green Vibrance (that retails in a local store for over $40) is $19... or something crazy like that. Their boxes always arrive in immaculate condition and recently I was looking for a supplement they did not carry... so I called them and they took down all of the info on the package that I had and said they would inquire about carrying it! YAY! You can buy anything from Fish Oil to their own Tri-Fiber complex (my favorite fiber supplement, ever... very easy on the stomach... to lip balms, to organic peppermint oil... I don't even know what else to say about Sawanon's... they rock... And I am grateful to be a customer

I have purchased from Swansons Vitamins many times, for several years. Many prices are good, but I now purchase OTHER BRANDS more often than Swansons own products. However my biggest concern is trust... I purchased products during a "Sale", and was OVERCHARGED. It took more than a week, and countless emails & phonecalls to fix... and they kept charging me MORE each time they claimed to have fixed it. WORST, THE AMOUNT ACTUALLY BILLED WAS HIGHER THAN THE AMOUNT SHOWN ON THE EMAIL NOTICES AND WRITTEN INVOICES SHIPPED WITH THE PRODUCTS. IF YOU BUY FROM THEM, CHECK YOUR BANK STATEMENTS TO MAKE SURE YOU WERE BILLED CORRECTLY. ESPECIALLY IF THEY CLAIM TO HAVE "CORRECTED" A BILLING PROBLEM. Eventually, they credited my account for the full cost of the order, but only after I escalated the issue within the company. Their "Customer Service" staff ALWAYS RESPONDS TO PROBLEMS WITH CLAIMS THAT NOTHING IS WRONG... I AM JUST CONFUSED... even after this problem was proven, they seemed determined to create documentation showing it never existed... no wonder they kept making it worse...

I have bought from Swanson for decades and spent thousands of dollars with them plus have recommended them to numerous others. About two years ago their quality deteriorated and I even found empty capsules and parts of capsules in bottles as well as powder loose in separate bottles.

This year they shipped me an order frozen and they want me to return the proof so they can resell that product and eventually refund my money. For five long days I have been treated like trash by their customer service. They keep arguing freezing even creams won't do any harm. The latest stunt is they want me to leave the product outside in an open box and they have placed a tracking number for UPS to
Pick it up (OPEN) so they can then claim it never was sent back or items were missing if it ever arrived.

What changed Swanson? Did they sell out to someone else?