Overview
Support Pets has a rating of 4.7 stars from 12,781 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
It was relativity easy, however there should be a phone number for customer support and the website should be easier to navigate as I couldn't find the product page at the time of requesting my documents as I would have bundled my purchase with a tag and card.
They got me my documents in less then 24 hours, I was able to bring Nala (my ESA approved cat) with my to the hotel while working out of town where they previouly denied me. I even sent a copy to my new landlord to get rid of my monthly pet deposit. I never knew than getting Nala approved after having her for 12 years!
Thank you support pets!
Hi there Michael!
Thank you for sharing your story. It's wonderful to hear that Nala is now officially recognized as your ESA and that the documentation helped with both your hotel and landlord. We’re glad the process was quick and that you found us at the right time. We're always here if you need anything in the future.
Due to my health getting worse, I very much needed my pet with me at all times. I have seizures among other health issues and mental health issues and my ESA calms me and brings me so much comfort. Support Pets was so supportive! It's so easy too! You just fill out a questionnaire and it really just tells you exactly what to do from there. It's the simplest process ever! If you ever need to call customer service, they are the sweetest, most compassionate people to speak with! Great company! I highly recommend Support Pets!
Hello Tina,
Thank you so much for sharing your story—this means the world to us. 💙 We’re truly honored to have played a part in helping you and your ESA stay together, especially during such a challenging time.
Your words are a beautiful reminder of why we do what we do. We believe everyone deserves access to support, especially when it comes to emotional and mental well-being—and knowing your ESA brings you peace, comfort, and stability makes us so proud to be part of your journey.
And we’ll be sure to pass your kind words along to our customer service team—they’ll be thrilled to hear this! 🐾 Thank you again for trusting Support Pets.
My experience as a mom of a rescue bully has been less than welcome me for my poor pup. The assumptions people make about this breed is so sad and undeserving. I am so thankful for support pets, and making my ESA process so easy. I am now able to take my sweet girl everywhere I go, and we couldn't be happiercouldn't be happier.
My daughter has two cats that give her so much comfort as she has sensory processing disorder. She is calmed by them laying on her. Their weight actually will take away anxiety and this was an easy process so we can have them with us in our house rental and for travel. It was a man easy and fast process.
Hello Paige!
Thank you for sharing your daughter's story. It’s wonderful to hear how much comfort her cats bring her, and we’re so glad we could help make it easier for them to stay by her side. We appreciate your continued trust and are always here if you need anything!
I applied for this service for my dog. Gotta say it was very fast and easy. Had to answer a few simple questions and that was really it. I thought it would have been cheaper, but it is what it is. Received the documents via email immediately.
Hi Cindy!
Thank you for your feedback. We're glad the process was quick and easy for you and that you received your documents right away. We appreciate your honesty about the experience—we’re always working to make our support feel more personal and helpful. If you have any questions or need anything else, we're here to assist.
The documents were well presented and provided in a timely manner. Help needed in the event of landlord not accepting my letter and I have to make a choice of losing my home or losing my support dog. I have to either leave on the 30th or he does.
Hello Earline!
We're really sorry you're facing such a difficult situation. That’s incredibly stressful, and I can only imagine how torn you must feel. While our team can provide official ESA documentation reviewed by a licensed professional, we aren’t able to intervene in legal disputes or force a landlord to comply.
If your letter is valid and the situation involves a denial of rights under the Fair Housing Act, it may be worth speaking with a legal professional or reaching out to a local housing authority. Thank you for choosing us, especially based on your family’s experience—we truly hope things work out in the best way for both you and your support dog.
My experience with support pets was great they were helpful in getting my dog Louie to be with me in my new condo. This will help me to adjust to the new life that at my age 80 get through. Thank you so much.
Hello Anthony,
Thank you for sharing your story—it truly means a lot. We're so glad we could help you and Louie stay together as you settle into your new condo. Having that kind of support by your side can make a big difference, especially during major life changes. We're honored to be part of your journey, and we’re always here if you need anything in the future.
I needed to have the esa status for my dog done quick as they changed pet policy where i live.The whole process online took a very short time,was easy to do and had my esa documents emailed to me within 48hrs!The price was reasonable also!
Hello Marlene!
Thank you for sharing your experience. We're glad the process was quick and smooth, especially with the policy change where you live. It's great to know everything arrived on time and met your needs. Let us know if you ever need anything else.
I wanted to enjoy the process but the upsells and constant confusion over why I'm resubmitting forms and not sure if some of it is marketing that has nothing to do with my application or account is not pleasant.
But if everything comes as promised (even though it's been 48 hrs and I have not heard from the doctor yet.).
Thanks!
I tried to log in but was having issues with the log-in, so I emailed customer support. Within a few minutes I received a very nice reply with another link that DID allow me to print my documents.
THANK YOU, Michael (the support person)! His email stated that he is still going to forward my concerns with logging in to their technical team.
Hi there Pam!
Thank you for sharing your experience. We're glad Michael was able to help you quickly and get your documents sorted out. We appreciate your patience and are glad to hear the issue is being followed up with the technical team. It's great to know your friends pointed you our way—we're always here if you need anything.
You made my job simple and easy. You communicated with me and your delivery time was shorter than I expected! I am pleased with the quality of the harness. Overall I am delighted to have found you.
Great job!
Hello Theresa!
Thank you so much for your kind words. We're really glad to hear the process was simple and the harness met your expectations. It's wonderful to know that Shadow is all set and that we could provide the quality service you were looking for. We're always here if you need anything else.
Very easy process. I've needed this for sometime due to my health. I'm 77 and had absolutely no problems navigating through the process.
Thanks for making it so easy!
Fast, easy, comfortable and incredibly supportive. I couldn't ask for more or better. I almost lost having my baby and thanks to support pets that's long behind me and Genevieve. Thank you with all my heart and soul.
Hello Danielle!
Thank you for sharing such a heartfelt message. We're truly honored to have been part of helping you and Genevieve stay together. It means so much to know the experience brought comfort and support when you needed it most. We're always here for you and deeply appreciate your trust.
This was fast and efficient and I can't wait to take my dog everywhere I go. I won't feel so bad leaving him home by himself when we are gone on the long trip with the family. We can just take him with us.
Hello Heather,
Our pleasure! We’re proud to be a part of your journey.
Support pets was very helpful for helping me get ox certified. Wil recommend to anyone looking for certification. Their team will answer all questions for you if you need help. I thank them very much.
Hello Kenneth!
We're so glad you found us and had a great experience getting Ox certified! It means a lot to hear that our team was helpful and supportive along the way. Thank you for the kind words and recommendation—we’re always here if you or Ox ever need anything!
I am Confused about what I ordered And received. The registration card emailed to me said i couldn't save it to my Apple wallet. It also doesn't look official and I have No idea if I am Getting an official card hard copies, mailed, to me so I can Keep it in my actual wallet like the other ones. I son't Know what I purchased As I already Have my own doctor's note. The point of getting yours is to approve me. So now that I'm approved what am I getting? Confused
Hwllo Jacquelyn!
Thanks for reaching out—it’s totally okay to feel a bit unsure, and we’re here to help clear things up. If you've already been approved, you should be receiving the official ESA documentation, and depending on what you selected at checkout, physical items like a card or accessories may be mailed to you.
The digital card you received might not be compatible with Apple Wallet, but your official documents are what’s recognized for housing accommodations. If you’re still unsure about what was included in your purchase or what’s on the way, the best next step is to contact our support team at info@supportpets. Com. They can look into your specific order and make sure you get everything you need.
I couldn't be happier with the experience. The application process was straightforward. Having my ESA letter has made a significant difference in my life, allowing me to have my furry companion with me where I go. I highly recommend this process to anyone who feels they could benefit from the support of their pet!
Hello Svetlana!
Thank you for your thoughtful feedback. We're so glad the process was smooth and that having your ESA letter has made a real difference for you. It's wonderful to hear how much your companion means to you. We're here if you ever need anything else.
I have been using this company for some years now; I'd have to say that they have been great with handling any and all of my needs and concerns. And now offer more benefits for their customers and 4 legged companions!
Hello Kelsey!
Thank you for being with us over the years. We're glad to hear we've been able to support you and your companion consistently. We’re always working to offer even more value, and we truly appreciate your trust. Let us know if you ever need anything.
I have been having issues with the password reset and have not gotten the link to be able to access the letter. Customer services sent me the actual letter but have yet to be able to enter the portal.
Hello Marilyn!
Thank you for your feedback. We're glad our customer service team was able to get your letter to you quickly, though we're sorry to hear you're still having trouble accessing the portal. Your concern is important, and we’ll make sure it's followed up on. We appreciate you choosing us based on Trustpilot reviews and are here to help however we can.
Yea I received my documents.
But the billing is not correct. I'm not sure if it was me or you. Honestly I'm pretty sure that it was my error. I received two separate receipts One for $137.00 the other $87.00. Please cancel and refund me $137.00. Tks
Hello Carla,
Hi Carla, thanks for reaching out and for choosing us again.
Since this involves billing and refund concerns, the best thing to do is to contact the Support Pets customer service team directly by emailing info@supportpets. Com. Make sure to include your full name, the email you used for the order, and a brief explanation of what happened—mention the two separate charges you received ($137.00 and $87.00), and clearly state that you’d like a refund for the $137.00.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Elizabeth!
Thank you for your honest feedback. We're glad the overall experience was positive and appreciate your suggestions. While we currently provide support through email, we understand how helpful a phone option and easier navigation would be. We’ll be sure to pass your input along as we continue to improve. Thanks again for choosing us and for the recommendation from your relative.