Overview
Support Pets has a rating of 4.7 stars from 12,781 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
Really enjoyed how fast the service was. I had my ESA letter within 48 hours of clicking on the website. Two things I did not like is how long of a video I had to watch before I could get access to my letter and the fact that my letter says my disability. I personally do not believe the person I am renting from should know why.
Pretty easy application process.
I'd say the only negative was not being able to see exactly what was being charged to me until it was done was only draw back.
I had selected a $99 plan and somehow was charged $200.
Hope it's all worth it.
Hi there,
Thank you so much for sharing your feedback! We’re glad to hear that you found the application process convenient and easy. We apologize for the confusion regarding the charges and understand how frustrating that can be.
We want to make sure you have complete clarity on your charges, so if you haven’t already, please feel free to reach out to our customer support team at info@supportpets.com or use the chat option on our website www.supportpets.com. Our team will be happy to assist you and ensure everything is correct.
We truly appreciate you choosing us, and we’re confident that the service we provide will be worth it for you and your ESA. Thank you for your patience!
Simple, easy, affordable & rather fast process back by licensed professional doctors. My Frenchie has been ESA approved & certified twice now & can't wait to start his PSD training. Strongly recommend the services
Hi Corey!
That’s wonderful to hear! We’re so glad the process was smooth for you and that your Frenchie is officially approved again. Best of luck with the PSD training—sounds like exciting things are ahead! Thank you for your recommendation and continued trust!
It was easy and efficient to get my dogs certified as ESA dogs. After the series of traumas I've experienced, it totally matters and really helps me to have my pups with me and of course, where I live.
Hello Greg,
We’re overjoyed to hear about your positive experience. It's our pleasure to exceed your expectations.
I never knew about an animal being an ESA. I got my puppy during my divorce and he became my absolute angel, my child. He became my ESA last year and we've become inseparable. He goes with me everywhere, lives at my apartment rent free, and traveled with me during my move. Love it and everyone loves my pup!
Hi Amanda,
Thank you for the positive review! We’re glad we could support you. If you need more assistance, Support Pets is always here for you. Have a wonderful day!
Once the application was submitted the approval for my ESA credentials was quick the only thing is that during the application there are a lot of things that arent quite necessary but the way is formatted makes it seem that you need to purchase them
Hi Mauricio,
Thank you for your feedback—it’s really helpful. We're glad the approval process was quick for you, and we understand your concern about how the options are presented during the application. We’ll definitely take that into account as we continue improving the experience. If you have any questions about what’s truly required, we’re always here to help clarify.
I got my letters within 2 days. Ian so happy now I can take my dogs with me because I have always hated going places since I have several things that tried to keep me from going places, even my kids couldn't get me to go which I've miss a lot but not anymore I can go out now with no problem as long as I have my dogs
Hello Michelle,
Our pleasure! We appreciate your trust and look forward to continuing to assist you whenever needed.
When I tell you that I have so much stress surrounding every aspect of my life, it's an understatement. I am home now"on" at work and when I have to be, but a completely different person at home. I needed this. My cat is my family and my anchor. Thank you so much for making it a legal requirement to have him with me. Great service and wonderful customer support throughout every step.
Hi Kimie!
We're so glad we could help provide some peace of mind during a stressful time. Your cat is clearly such an important part of your life, and we're happy you can have that comfort and support legally protected. Thank you for trusting us, and we truly appreciate your kind words. If you ever need anything, we're here for you!
It was easy to do but I wish all fees were noted upfront. It don't tell you that you have to buy harness and leash separately. You would think it comes with certificate. But other than that it was very quick and easy. I really needed this. My fur babies are my world and I don't know who supports who at this point lol
Hello Shokia,
Thank you so much for sharing your feedback! We're really glad to hear that the process was easy and that it met your needs. We absolutely understand how important your fur babies are to you, and we're happy to have been able to help! We also appreciate your comment about the fees and extras – we'll certainly take this into consideration for improving our clarity. If you ever need anything else, feel free to reach out. 😊🐾
Very helpful saved me a lot no one in my area allows pets we were looking at having to be homeless and supportpets. Com saved the day thank you so much for this platform and the ability to give me and my kids a chance at having a home
Hello Steven!
Thank you for sharing your story—it means a lot to hear how Support Pets made such a difference for you and your family. We're truly honored to have helped keep you together with your furry loved ones and in a home. If you ever need anything else, we're here for you.
This is truly a great service and a very easy process. However, renewing was a little confusing. You are constantly receiving emails reminding you to renew. However, once you click to renew the process feels so similar to what you had to do in the beginning it feels like you're starting over. I found myself second-guessing the process I was following a few times. Would be great if there was a way that the renewal process was better streamlined to reflect actual renewal, not a start-over. But other than that I am very satisfied with the process.
Hi Roger!
Thank you for your honest feedback—we really appreciate it. We’re glad to hear that the overall process was easy and that you’re satisfied with the service. Your point about the renewal experience is valuable, and we completely understand how it could feel like starting from scratch. We’ll definitely take that into consideration as we work to improve and simplify the renewal flow. Thanks again for choosing us and for your thoughtful insight!
The amount of ads and emails I'm receiving is CRAZY. And they were super confusing, asking me to place an order but I did already so I started to think my order didn't go through! If I didn't know someone who had used this before, I genuinely wouldn't have thought it was a legitimate business because of the add-ons, pop ups, 6 minute sale expiration?! And now I have so many emails.
Hi Rebecca!
We really appreciate your honest feedback and completely understand how that could be overwhelming. We're actively working on improving the experience to make it clearer and less cluttered for our customers. We're glad you stuck with it and that someone you trust had a positive experience. If you have any concerns about your order or want to adjust your email preferences, our support team is always here to help!
I am so grateful for Support Pets. The stress of not having my cats weighed heavily on me for a long time. This process was so easy and has helped to lessen my stress. I am so happy my babies are here with me and can remain so.
Hi Veronica!
Thank you for sharing something so heartfelt. We're truly glad the process helped ease your stress and allowed you to keep your cats with you—they clearly mean the world to you. It's wonderful to know that our service fit your needs and lifestyle. If you ever need anything, we're here for you and your furry companions!
Confusing website. Not clear what you are suing for and then there are add-ones. After you pay and think you've paid for everything including a harness, you are asked to buy a harness as a separate item. Very user unfriendly website
Hello Lynda,
We're sorry to hear that your experience with our website wasn't as smooth as it should have been. We completely understand how frustrating it can be when things feel unclear or when unexpected costs arise. Our team is constantly working to improve our site’s user experience, and your feedback is valuable in helping us pinpoint areas that need attention. We truly appreciate you giving us another chance, and we’re glad you received the necessary documentation for your travel plans.
We’ll take your concerns seriously to make sure future experiences are more seamless and straightforward. If you have any further questions or need assistance with anything, please feel free to reach out. We're here to help!
This whole process was easy to do and it all happened so quickly, which was good. Within a matter of hours I had been emailed my fast pass and it was confirmed I'd been approved. I would definitely recommend this.
Hi Megan!
We're so glad to hear that the process was quick and easy for you! It's great that your best friend recommended us, and we appreciate your trust in our service. If you ever need anything, we're here to help!
Within 24 hours I was able to get my ESA letter, submit it to my property management and got a lease addendum to remove all fees and deposits they were attempting to charge me.
Thank you so much Support Pets!
Hi Keith!
Thank you for sharing your experience! We're so glad the process worked quickly for you and helped resolve the fees with your property management. Also happy to hear our team was able to assist with the billing issue. If you need anything else in the future, we're always here to help!
Process was easy with no headach and back n forth. I didn't have to beg and plead or argue to get what I needed. My ESA helps me with daily living and support pets made my life a lot easier by providing me with the necessary paper work so that my ESA can always be with me. I had a few follow up questions after I recieved my documents and they answered quickly n cleared everything up.
Hello Kristen!
Thank you for sharing your experience. We're so glad the process was smooth and that we could help make things easier for you and your ESA. It's great to hear our team was able to support you with quick answers and clear guidance. We're always here if you need anything in the future.
The service that Support Pets provided has been a life saver for me. Finally making my GSD a legitamate ESA, and now training to be a PSA. I get anxious in public, especially in crowds, and my dog will circle me to keep space between me and others. She is also very good at keeping me focused. Thank you!
Hi Leslie!
We're so glad to hear that Support Pets has made such a positive impact on your life! It’s amazing how your GSD provides comfort and support, and we’re happy to have been part of the process. Thank you for trusting us and for sharing your experience. If you ever need anything, we’re always here to help!
I have issues every year when I renew. This year my auto renew didn't auto renew. Then what was supposed to take 48 hours to get me documents took 2 weeks but only after contacting customer service a multitude of times. Was always told there must be a glitch in the system. Every year it is these types of issues/delays.
Hi Janine!
We're really sorry to hear about the issues you’ve experienced with your renewal process. That’s definitely not the experience we want for our customers, and we appreciate your patience while our team worked to resolve everything. We’re glad to hear that the last representative was able to follow through for you, but we understand how frustrating delays can be. Your feedback is truly valuable, and we’ll work on improving our follow-through to make sure this doesn’t happen again. If you ever need further assistance, we’re always here to help.
I lost my previous ESA/PSD support animal nearly 8 years ago and I promised myself I couldn't / wouldn't go through that again. She was a rescue that actually rescued me so when she died I was devastated as I'm sure most all people are when this time comes.
I am not the kind of person who tries to take advantage of the system just so their pets can travel with them, so I appreciated the medical portion of the process that proves the legitimacy of my anomaly as opposed to just slapping a vest on a dogs back to beat the system. Support Pets made the process simple.
Hello Tony,
Thank you for sharing your heartfelt story. Losing a beloved ESA is a deeply emotional experience, and it's clear how much your previous companion meant to you. We're honored to have been part of your journey in finding support again.
At Support Pets, we strive to make the process straightforward while ensuring that it's grounded in legitimate medical evaluations. It's wonderful to hear that you found value in the care and legitimacy of our service. 💙 Wishing you and your new companion a strong and supportive bond!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Austin!
Thank you for your feedback—we’re really glad the process was quick and that you received your ESA letter in time. We also appreciate you sharing your concerns. We understand the importance of privacy, and we’re continuously working to improve both the experience and how information is presented in the documentation. If you have any questions or would like to request edits to your letter, feel free to reach out to our support team—we’re here to help!