Support Pets has a rating of 4.7 stars from 12,797 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
I lost my previous ESA/PSD support animal nearly 8 years ago and I promised myself I couldn't / wouldn't go through that again. She was a rescue that actually rescued me so when she died I was devastated as I'm sure most all people are when this time comes.
I am not the kind of person who tries to take advantage of the system just so their pets can travel with them, so I appreciated the medical portion of the process that proves the legitimacy of my anomaly as opposed to just slapping a vest on a dogs back to beat the system. Support Pets made the process simple.
I applied to register my pet as ESA and had my documents the next day.
Having diabetes, anxiety and depression and knowing that this will allow me to keep my pet with me is the best news ever. When my blood sugar goes low and I'm asleep, she will wake me up to get something to raise my blood sugar. She just knows! And she has saved me multiple times when my blood sugar has been in the 40's. I can't live without her.
Hello Audrey!
Thank you for sharing your story. It’s incredible how in tune your pet is with you, and we’re so glad to know you have the support you need to stay together. That kind of bond is truly special. We’re honored to have helped and are here if you ever need anything.
I registered online a while ago, got the documents and what I thought was the ESA dog tag. Turns out it was a lost & found tag. So I re-requested and purchased the ESA ID card plus the tag, and haven't gotten those yet.
This is my 3rd time using Support Pets. Excellent service, quick, affordable and easy! Added bonus is I am saving a lot of money on rent and deposits and can take my best friends (fur babies) with me almost anywhere! Highly recommend!
Hi Bev,
Thank you so much for your kind words and for being a loyal customer! We're thrilled to hear that your experience with Support Pets has been consistently excellent, and we're happy that we could help save you money and allow you to bring your fur babies with you everywhere.
We truly appreciate your recommendation and are always here to support you and your pets! 🐾😊
Very professional and quick responses very pleased with all the help with my two dogs they are my world and wouldn't be able to
Cope without them by my side with all the stress and trauma I've endured
Hi Michael,
Our pleasure! We’re so glad we could assist you quickly and professionally. 🐾💙 Your two dogs sound like incredible companions, and it means the world to us that we could help you keep them by your side. If you ever need further support, don’t hesitate to reach out—we’re here for you!
I had no issues with the quiz or payment process. Those were great. I jus wish some of the other things not included could have been included, like the tag that had to be paid for separately. Thanks though. The overall experience was good.
I had an excellent experience with SupportPet.com! I received my emotional support animal documents on time, and the entire process was smooth and hassle-free. The team was incredibly helpful, and they answered all my questions promptly through their live chat. I truly appreciate their quick responses and great customer service. Highly recommend them if you're in need of official ESA documentation!
Hello Laura!
Thank you for your thoughtful review! We're so glad to hear that you had a smooth and hassle-free experience with us. Providing reliable ESA documentation and excellent customer support is our top priority, and we're happy that our team could assist you promptly. We truly appreciate your recommendation and your trust in our service. If you ever need anything in the future, we're always here to help!
It was very easy and seamless, i've been very pleased with the experience. I wish there was a number to contact support, but you do have outlets to reach out and get the assistance you need. I was skeptical, but it all turns out to be very legit and real. And contacting the staff has been fast and efficient. Overall very pleased.
Hello Adriana!
Thank you for sharing your experience! We're so glad the process was smooth and that our team was able to assist you quickly. We understand the desire for phone support and truly appreciate the feedback—it helps us grow. It's great to know that we could support you in managing anxiety and PTSD. We're here for you anytime you need us!
Great and Easy to use, I appreciate the fact that the company issues them out really fast, within 48hrs. But what I didn't like is, a lot of up sell and having no profile. I couldn't see my confirmed Purchases, I thought I made a profile and that matters because I thought I was gunna have access to Edit, Change, make requests, buy stuff or update. But no, it was a one stop shop, but not hating on that, just thought it was a little inconvenient.
Yay...this has been an amazing experience 🙌 for me, the process was quick and easy to get approved and now I can take my pet anywhere. This will be very convenient for plane travel! No more waiting in long lines for a pet fee.
Prompt and efficient. Literally less than 48 hours, My dog could go anywhere I needed to go. No worries about her safety or being alone because she is always with me.
Hi Rebecca!
That’s such a heartwarming story—thank you for sharing it. We’re so glad everything came together quickly and smoothly so Penny could stay right by your side where she belongs. Moving is stressful enough, and knowing you didn’t have to leave her behind makes all the difference. We're here if you ever need anything down the road.
You offered 50% off and charged full price. Sent me numerous emails saying my docs were ready to download. Could not log in to do so and never got a response from customer service. Tried many times
Hi there! Thanks for your review
We do not offer a price and charge a different amount. We do have many different prices and bundles. You can check all of those while purchasing or you could contact our customer support team and a representative will check and assist you. We work 24 hours and ALWAYS reply back, so please just keep in touch.
Here are our contact options:
Send an e-mail to info@supportpets.com
Or click the "chat" on our website.
Have a nice day
This my second year,it has been a pleasure, documents showed up on time as promised, I take my dog into restaurants, hotels in and out of state,stores,thank you again,
Hi there Raymond! We're so happy to hear that you've had a great experience for the second year in a row! It's wonderful that your documents arrived on time and that you've been able to enjoy time with your dog wherever you go. Thank you for trusting us, and we truly appreciate your support. Wishing you and your furry companion all the best!
Epic Element makes my life complete. Thank you for giving me away to have her around most all of the time. We enjoy the animal community. I feel safe.
Hello Sunshine!
We're so happy to hear that Epic Element brings so much joy and security into your life! Having your support animal by your side makes all the difference, and we're glad we could help make that possible. Thank you for trusting us, and if you ever need anything, we're here for you!
It's as easy as possible because I was able to get it done 😂 times a 61 year old woman who has no idea what she is doing on the phone or Internet! You
Hello SunSiaARai!
Thank you for sharing that. We're so glad the process was easy for you, especially navigating everything on your phone. It means a lot that you chose us, and we’re happy the ad helped point you in the right direction. We're always here if you need anything.
I've used this service for a few years now. It's very simple to fill out and quickly get approval. Best of all I'm able to keep my fur babies with me.
Hello Kevin,
Our pleasure! It’s rewarding to be part of a process that’s working well for you.
Quick fast and easy the best service for registering your lovely furry fronds as ESA could not be a better quicker experience without your help! Thank you!
Hello Jonah!
Thank you for the kind words. We're so glad we could help make the process easy and fast for you, and that your puppies can stay by your side in your apartment. It's wonderful to hear how they're helping support your well-being—we’re always here if you need anything else.
Great service overall. I gave a 4 star because I felt that the push for additional benefits wasn't needed. I appreciate the offer if added benefits provided but did feel that it was being pushed. Although the benefits provided here are really good ones. I'm happy to have my dog registered and the process was easy. Thankful for this service
Hello there! Thank you for your honest feedback!
We’re glad to hear the process was easy and that you’re happy with your ESA documentation. Your insight about the additional benefits is valuable, and we’ll keep it in mind as we work to improve the experience for everyone. It’s wonderful that you found us through your search, and we’re grateful you trusted us to help with such an important step. Wishing you and your dog many happy and peaceful moments together!
Everything came in, but the harness is too small even though it shows according to his weight. He is Australian shepherd and beagle mix. *******552 let me know what I need to do
Hello Terry,
We’re glad to hear that everything arrived! 😊🐾
If the harness size isn’t the right fit, we want to make sure you get the correct one. Please reach out to our support team at info@supportpets.com or use the live chat on our website for assistance with an exchange or solution.
Be sure to include your order number and any details about the fit issue so we can help as quickly as possible.
Easiest process ever, incredibly responsive team. Received the approval letter within 24 hours and they sent multiple emails to ensure I received them.
Hi there Saylor!
Thank you for your feedback! We're so glad the process was smooth and that our team was able to assist quickly—especially with adding your second pet. We're always here if you need anything else!
Hello Tony,
Thank you for sharing your heartfelt story. Losing a beloved ESA is a deeply emotional experience, and it's clear how much your previous companion meant to you. We're honored to have been part of your journey in finding support again.
At Support Pets, we strive to make the process straightforward while ensuring that it's grounded in legitimate medical evaluations. It's wonderful to hear that you found value in the care and legitimacy of our service. 💙 Wishing you and your new companion a strong and supportive bond!